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[Bug 1887283] [NEW] Touchpad not working with 5.3.0-59-generic and but working with 5.3.0-53-generic

To: yahoo-eng-team@xxxxxxxxxxxxxxxxxxx
From: Digvijay Singh <1887283@xxxxxxxxxxxxxxxxxx>
Date: Sun, 12 Jul 2020 12:32:26 -0000
Reply-to: Bug 1887283 <1887283@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
Public bug reported:

I have installed ubuntu on my Dell Inspiron laptop. After a recent
upgrade to 18.04.1-Ubuntu with kernel 5.3.0-59-generic my touchpad
stopped working. When I reverted back the kernel to 5.3.0-53-generic
kernel it is working fine. Please find below details:


$uname -a 
Linux Renegade 5.3.0-53-generic #47~18.04.1-Ubuntu SMP Thu May 7 13:10:50 UTC 2020 x86_64 x86_64 x86_64 GNU/Linux
$xinput 
⎡ Virtual core pointer                    	id=2	[master pointer  (3)]
⎜   ↳ Virtual core XTEST pointer              	id=4	[slave  pointer  (2)]
⎜   ↳ **SynPS/2 Synaptics TouchPad**              	id=12	[slave  pointer  (2)]
⎣ Virtual core keyboard                   	id=3	[master keyboard (2)]
    ↳ Virtual core XTEST keyboard             	id=5	[slave  keyboard (3)]
    ↳ Power Button                            	id=6	[slave  keyboard (3)]
    ↳ Video Bus                               	id=7	[slave  keyboard (3)]
    ↳ Power Button                            	id=8	[slave  keyboard (3)]
    ↳ Laptop_Integrated_Webcam_HD: In         	id=9	[slave  keyboard (3)]
    ↳ Dell WMI hotkeys                        	id=10	[slave  keyboard (3)]
    ↳ AT Translated Set 2 keyboard            	id=11	[slave  keyboard (3)]
$

With the new kernel.


uname -a
Linux Renegade 5.3.0-59-generic #53~18.04.1-Ubuntu SMP Thu Jun 4 14:58:26 UTC 2020 x86_64 x86_64 x86_64 GNU/Linux

$xinout 
⎡ Virtual core pointer                    	id=2	[master pointer  (3)]
⎜   ↳ Virtual core XTEST pointer              	id=4	[slave  pointer  (2)]
⎣ Virtual core keyboard                   	id=3	[master keyboard (2)]
    ↳ Virtual core XTEST keyboard             	id=5	[slave  keyboard (3)]
    ↳ Power Button                            	id=6	[slave  keyboard (3)]
    ↳ Video Bus                               	id=7	[slave  keyboard (3)]
    ↳ Power Button                            	id=8	[slave  keyboard (3)]
    ↳ Laptop_Integrated_Webcam_HD: In         	id=9	[slave  keyboard (3)]
    ↳ Dell WMI hotkeys                        	id=10	[slave  keyboard (3)]
    ↳ AT Translated Set 2 keyboard            	id=11	[slave  keyboard (3)]


Version: Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz

I have tried using xserver-xorg-input-synaptics package but it is also not working.
--- 
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.15
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  renegade   1378 F.... pulseaudio
 /dev/snd/pcmC0D0p:   renegade   1378 F...m pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2020-01-05 (189 days ago)
InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805)
MachineType: Dell Inc. Inspiron 3521
Package: linux (not installed)
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-53-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 5.3.0-53.47~18.04.1-generic 5.3.18
RelatedPackageVersions:
 linux-restricted-modules-5.3.0-53-generic N/A
 linux-backports-modules-5.3.0-53-generic  N/A
 linux-firmware                            1.173.18
Tags:  bionic
Uname: Linux 5.3.0-53-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 04/18/2013
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A07
dmi.board.name: 0010T1
dmi.board.vendor: Dell Inc.
dmi.board.version: A02
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: A07
dmi.modalias: dmi:bvnDellInc.:bvrA07:bd04/18/2013:svnDellInc.:pnInspiron3521:pvrA07:rvnDellInc.:rn0010T1:rvrA02:cvnDellInc.:ct8:cvrA07:
dmi.product.family: 103C_5335KV
dmi.product.name: Inspiron 3521
dmi.product.sku: xxx123x#ABA
dmi.product.version: A07
dmi.sys.vendor: Dell Inc.

** Affects: neutron
     Importance: Undecided
         Status: New


** Tags: apport-collected bionic kernel

** Attachment added: "Version log"
   https://bugs.launchpad.net/bugs/1887283/+attachment/5391926/+files/version.log

-- 
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https://bugs.launchpad.net/bugs/1887283

Title:
  Touchpad not working with 5.3.0-59-generic and but working with
  5.3.0-53-generic

Status in neutron:
  New

Bug description:
  I have installed ubuntu on my Dell Inspiron laptop. After a recent
  upgrade to 18.04.1-Ubuntu with kernel 5.3.0-59-generic my touchpad
  stopped working. When I reverted back the kernel to 5.3.0-53-generic
  kernel it is working fine. Please find below details:


  $uname -a 
  Linux Renegade 5.3.0-53-generic #47~18.04.1-Ubuntu SMP Thu May 7 13:10:50 UTC 2020 x86_64 x86_64 x86_64 GNU/Linux
  $xinput 
  ⎡ Virtual core pointer                    	id=2	[master pointer  (3)]
  ⎜   ↳ Virtual core XTEST pointer              	id=4	[slave  pointer  (2)]
  ⎜   ↳ **SynPS/2 Synaptics TouchPad**              	id=12	[slave  pointer  (2)]
  ⎣ Virtual core keyboard                   	id=3	[master keyboard (2)]
      ↳ Virtual core XTEST keyboard             	id=5	[slave  keyboard (3)]
      ↳ Power Button                            	id=6	[slave  keyboard (3)]
      ↳ Video Bus                               	id=7	[slave  keyboard (3)]
      ↳ Power Button                            	id=8	[slave  keyboard (3)]
      ↳ Laptop_Integrated_Webcam_HD: In         	id=9	[slave  keyboard (3)]
      ↳ Dell WMI hotkeys                        	id=10	[slave  keyboard (3)]
      ↳ AT Translated Set 2 keyboard            	id=11	[slave  keyboard (3)]
  $

  With the new kernel.

  
  uname -a
  Linux Renegade 5.3.0-59-generic #53~18.04.1-Ubuntu SMP Thu Jun 4 14:58:26 UTC 2020 x86_64 x86_64 x86_64 GNU/Linux

  $xinout 
  ⎡ Virtual core pointer                    	id=2	[master pointer  (3)]
  ⎜   ↳ Virtual core XTEST pointer              	id=4	[slave  pointer  (2)]
  ⎣ Virtual core keyboard                   	id=3	[master keyboard (2)]
      ↳ Virtual core XTEST keyboard             	id=5	[slave  keyboard (3)]
      ↳ Power Button                            	id=6	[slave  keyboard (3)]
      ↳ Video Bus                               	id=7	[slave  keyboard (3)]
      ↳ Power Button                            	id=8	[slave  keyboard (3)]
      ↳ Laptop_Integrated_Webcam_HD: In         	id=9	[slave  keyboard (3)]
      ↳ Dell WMI hotkeys                        	id=10	[slave  keyboard (3)]
      ↳ AT Translated Set 2 keyboard            	id=11	[slave  keyboard (3)]


  
  Version: Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz

  I have tried using xserver-xorg-input-synaptics package but it is also not working.
  --- 
  ProblemType: Bug
  ApportVersion: 2.20.9-0ubuntu7.15
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  renegade   1378 F.... pulseaudio
   /dev/snd/pcmC0D0p:   renegade   1378 F...m pulseaudio
  CurrentDesktop: ubuntu:GNOME
  DistroRelease: Ubuntu 18.04
  InstallationDate: Installed on 2020-01-05 (189 days ago)
  InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805)
  MachineType: Dell Inc. Inspiron 3521
  Package: linux (not installed)
  ProcFB: 0 i915drmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-53-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=1
  ProcVersionSignature: Ubuntu 5.3.0-53.47~18.04.1-generic 5.3.18
  RelatedPackageVersions:
   linux-restricted-modules-5.3.0-53-generic N/A
   linux-backports-modules-5.3.0-53-generic  N/A
   linux-firmware                            1.173.18
  Tags:  bionic
  Uname: Linux 5.3.0-53-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 04/18/2013
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A07
  dmi.board.name: 0010T1
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A02
  dmi.chassis.type: 8
  dmi.chassis.vendor: Dell Inc.
  dmi.chassis.version: A07
  dmi.modalias: dmi:bvnDellInc.:bvrA07:bd04/18/2013:svnDellInc.:pnInspiron3521:pvrA07:rvnDellInc.:rn0010T1:rvrA02:cvnDellInc.:ct8:cvrA07:
  dmi.product.family: 103C_5335KV
  dmi.product.name: Inspiron 3521
  dmi.product.sku: xxx123x#ABA
  dmi.product.version: A07
  dmi.sys.vendor: Dell Inc.

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Follow ups

[Bug 1887283] Re: Touchpad not working with 5.3.0-59-generic and but working with 5.3.0-53-generic
From: Digvijay Singh, 2020-07-14