On Fri, Jun 3, 2011 at 11:09, Thorsten Wilms <t_w_@xxxxxxxxxx> wrote:I think we can ignore feelings of belittlement of adventurous people.
> First boot and first login of a "new" user are meaningless.
>
> What if Eve installs a system for Adam to use? What if George creates
> another account to test something? What if Brunhilde installs her 3rd
> iteration of Ubuntu?
>
> What if Vladimir really does login for the first time on his first Ubuntu
> system, but will feel belittled by anything that looks like hand-holding and
> gets in the way of exploring everything himself immediately?
They would feel belittled by automatic codec install, bash command
installation suggestions; everything that helps new users.
For every adventurous person we lose, we will gain 100 users who have
no idea what that bar on the left is, what those icons in the
top-right are, how you find applications, etc.
Help is a perfect introduction for new users (English-only though).
Seriously, take a look at Help. It's awesome.
Bringing it up once is not a good idea, I agree. To maximize
> Part of making a system feel consistent, reliable and predictable is
> avoiding special cases. A different behavior triggered once is like magic
> ...
predictability, Help should be brought up on every login, until the
user clicks on a button "Don't show this next time I log in".
I know that most technical people feel like they don't need help. I'm
> While one could say that it should be very obvious and straightforward to
> access help, that could come at a cost of something else that might be used
> more often. None of the people I observed using computers ever brought up
> help, despite that a number of them could have benefited from it. My
> experience there matches observations and self-reports from others.
such a person, and I would go to Google before starting Help. That's
why it's such a great idea to shove Help into their face the first
time they use the computer. It may be annoying at first, but curiosity
will take over and they'll start exploring, for example, the "Tips &
tricks" section.
--
Remco
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