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Re: Hello


Thanks for the reply and the welcome, Brian!

It's good to know that I can get responses to my questions. The
documentation I have read includes:


These pages have a lot of information in them, and I would venture to say
that pretty much all bases are covered concerning information about bug
triaging. The only problem is, it doesn't seem very intuitive at the
moment. As in, one is still left wondering "Where to start?"

I received a good clue in the "Untriaged Bugs" section of the
https://wiki.ubuntu.com/Bugs/HowToTriage/ page:

"To start, just pick one of the recent ones and open the link in your
favorite browser. Try to pick bugs that affect software or parts of the
system you are familiar with yourself, as this will help you decide how
complete the report is, and make it easier for you to reach the grail of
reproducing the bug. If no one else has commented yet this bug could be

That's a good paragraph. It says *start here*. Also, it would be very
helpful for people like me to have more examples; a step-by-step look at an
actual bug, and what an experienced bug triager might do with it. If there's
something in there like that, I missed it.

The https://wiki.ubuntu.com/Bugs/FindRightPackage page is nice. I like the
"Common Scenarios" section. It has graphic examples, as well as numbered
step-by-step instructions. I respond well to that kind of approach. I
understand that there are so many different factors in triaging bugs, a
step-by-step approach may not be appropriate or efficient. But a few
examples of the triaging process for any given bug would be helpful.

 I'll keep working at it! I don't want to come across as a complete
ignoramus, but I do want to make sure that I triage bugs correctly when I
get started. I'll need to install Ubuntu 10.10 on VMWare Player on my PC
here at work, because I simply don't have time when I'm at home. Then I can
get on with the business of trying to reproduce bugs. I realize that I don't
need to reproduce bugs to find duplicates, among other such tasks.
But...I'll keep working at it. :)


On Tue, Dec 21, 2010 at 12:36 PM, Brian Murray <brian@xxxxxxxxxx> wrote:

> On Tue, Dec 21, 2010 at 12:26:39PM -0600, Sean Salsman wrote:
> > Hello Vish, and Bugsquad mentorship group alpha!
> >
> > My name is Sean, and I haven't triaged a single bug.
> Welcome!
> > I'm certainly ready to get started, though. I do best with a guided,
> > hands-on approach....and I haven't exactly gleaned the information
> > that I feel like I need from the existing bug triaging documentation.
> It would be quite helpful if you were to let us know which documentation
> you were reading and what parts were not informative enough.  This will
> allow us to better improve the documentation for everyone.
> > I thought a mentor would be able to help. I do well with presentations
> and
> > "show-me-hows", i.e. going to YouTube and watching a well-constructed
> > demonstration. First of all, do I need to have different versions of
> Ubuntu
> > installed (say, in virtual machines) to confirm some of the bugs reported
> > for those versions?
> No, that is entirely optional.  Use whatever version you have available,
> well provided it isn't Jaunty, is the right one to use.  Its still
> possible to improve the bug report but clarifying the bug title,
> improving the steps to recreate the bug or a variety of other things.
> --
> Brian Murray
> Ubuntu Bug Master
> Version: GnuPG v1.4.10 (GNU/Linux)
> utMAnjSZBpPNZ12C86Sh7WTGOqUy4+Wn
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