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[Alexis de Lattre <alexis@xxxxxxxxxx>]

Thanks for the bug report and the solution. I did not see this bug so
far because I tested the new development with a softphone with which I
was not familiar, but now I have access again to my good old IP phone.

According to what I read here and my tests with my Asterisk (v1.4) and my IP phone :
http://www.voip-info.org/wiki/view/set+callerid
the issue is not related to the quoting, but to the fact that there shouldn't be any space between the name and the <phone_number>.

So the fix that I have made is to remove the space, but let the quoting
unchanged.

By the way, I plan to make more changes to this script. I talked with
some VoIP experts and did a number of tests with both Aastra and Thomson
IP phones, and it seems that the conversion of the CallerID name to
ASCII is not necessary ; UTF-8 is handled well on Asterisk, SIP and IP
phones. So I plan to change the script and not use the conversion to
ASCII by default ; my tests shows that it works well with non-ASCII
caracters.

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https://bugs.launchpad.net/bugs/697395

Title:
  set callerid agi need different quoting

Status in OpenObject Addons Modules:
  New

Bug description:
  We upgrade the module to the version which supports adaptation of the callerid (name, num) based upon data available in our OpenERP installation. We use asterisk 1.6 and had to change the script get_cid_name.py and replace the line:

  sys.stdout.write('SET CALLERID "%s" <%s>\n' % (res_ascii, input_cid_number))

with
  
  sys.stdout.write('SET CALLERID "%s<%s>"\n' % (res_ascii, input_cid_number))

Note the difference in the location of the quote. After that, everything works out pretty well. 

Without this change the callerid (name) would be set properly, but the callerid(num) would be empty.