c2c-oerpscenario team mailing list archive

["Amit Parik \(OpenERP\)" <amp@xxxxxxxxxxx>]

Hello Dr Ferdinand,

This is not a bug it's a feature, So we will consider it to future road-
maps.

Thanks.

** Changed in: openobject-addons
   Importance: Undecided => Wishlist

** Changed in: openobject-addons
       Status: New => Confirmed

** Changed in: openobject-addons
     Assignee: (unassigned) => OpenERP R&D Addons Team 1 (openerp-dev-addons1)

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https://bugs.launchpad.net/bugs/723573

Title:
  [6.0] crm-helpdesk: opening helpdesk must not show closed cases

Status in OpenERP Modules (addons):
  Confirmed

Bug description:
  default settings for opening helpdesk also shows closed cases - IMHO
  not very useful

  IMHO especially for small companies the default should be 
  "unclosed" or
  "unclosed last 7 days"

  remarks
  * today is problematic because especially on Mondays the user would miss incoming requests of the weekend, same is true for incoming request of the past day after the leave of the user.
  * the attached module adds buttons for
  ** Draft
  ** Open
  ** Unclosed
  ** Due during next 7 days - for preparing work

  before I continue developping these features in a module I'd like to
  ask if OpenERP is interested in incorporating these into the main.