c2c-oerpscenario team mailing list archive

["Ferdinand @ Camptocamp" <723573@xxxxxxxxxxxxxxxxxx>]

Public bug reported:

default settings for opening helpdesk also shows closed cases - IMHO not
very useful

IMHO especially for small companies the default should be 
"unclosed" or
"unclosed last 7 days"

remarks
* today is problematic because especially on Mondays the user would miss incoming requests of the weekend, same is true for incoming request of the past day after the leave of the user.
* the attached module adds buttons for
** Draft
** Open
** Unclosed
** Due during next 7 days - for preparing work

before I continue developping these features in a module I'd like to ask
if OpenERP is interested in incorporating these into the main.

** Affects: openobject-addons
     Importance: Undecided
         Status: New

-- 
You received this bug notification because you are a member of C2C
OERPScenario, which is subscribed to the OpenERP Project Group.
https://bugs.launchpad.net/bugs/723573

Title:
  [6.0] crm-helpdesk: opening helpdesk must not show closed cases

Status in OpenERP Modules (addons):
  New

Bug description:
  default settings for opening helpdesk also shows closed cases - IMHO
  not very useful

  IMHO especially for small companies the default should be 
  "unclosed" or
  "unclosed last 7 days"

  remarks
  * today is problematic because especially on Mondays the user would miss incoming requests of the weekend, same is true for incoming request of the past day after the leave of the user.
  * the attached module adds buttons for
  ** Draft
  ** Open
  ** Unclosed
  ** Due during next 7 days - for preparing work

  before I continue developping these features in a module I'd like to
  ask if OpenERP is interested in incorporating these into the main.