c2c-oerpscenario team mailing list archive

["Amit Parik \(OpenERP\)" <amp@xxxxxxxxxxx>]

Hello Dr Ferdinand,

I have checked your issue But I am not able to get your point exactly.

Means where you see the history of the automates server actions and how
can you configure your server action, then you have faced the problem.

So would you please elaborate with more information on this or provide
the proper steps to reproduce it.

Thanks and waiting for your reply!

** Changed in: openobject-addons
       Status: New => Incomplete

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https://bugs.launchpad.net/bugs/771731

Title:
  automates server actions - maximum communication history check
  incomplete

Status in OpenERP Modules (addons):
  Incomplete

Bug description:
  currently the server action is triggered as long as not minimum 2
  history - mail -  entries are found

  the idea is that this confirmation mail is send only once.
  as the mail is not stored , it can't be checked.

  we have to handle 2 cases
  * customer sends mail
  => server action should run if 1 mail exists
  * customer calls and user creates case.
  => server action should run if no mail exists

  I do not see a (easy?) way to configure this now.

  what has to be checked is
  - send confirmation mail if this server action has not been executed once.

  IMHO this can only be checked if the mail is stored.

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