c2c-oerpscenario team mailing list archive

["Ferdinand @ Camptocamp" <771731@xxxxxxxxxxxxxxxxxx>]

Public bug reported:

currently the server action is triggered as long as not minimum 2
history - mail -  entries are found

the idea is that this confirmation mail is send only once.
as the mail is not stored , it can't be checked.

we have to handle 2 cases
* customer sends mail
=> server action should run if 1 mail exists
* customer calls and user creates case.
=> server action should run if no mail exists

I do not see a (easy?) way to configure this now.

what has to be checked is
- send confirmation mail if this server action has not been executed once.

IMHO this can only be checked if the mail is stored.

** Affects: openobject-addons
     Importance: Undecided
         Status: New

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https://bugs.launchpad.net/bugs/771731

Title:
  automates server actions - maximum communication history check
  incopmplete

Status in OpenERP Modules (addons):
  New

Bug description:
  currently the server action is triggered as long as not minimum 2
  history - mail -  entries are found

  the idea is that this confirmation mail is send only once.
  as the mail is not stored , it can't be checked.

  we have to handle 2 cases
  * customer sends mail
  => server action should run if 1 mail exists
  * customer calls and user creates case.
  => server action should run if no mail exists

  I do not see a (easy?) way to configure this now.

  what has to be checked is
  - send confirmation mail if this server action has not been executed once.

  IMHO this can only be checked if the mail is stored.