clicompanion-devs team mailing list archive

[Matthew Byers <faintstlsaint@xxxxxxxxx>]

Agreed. We should not shun the OP. IIRC invalid is used if the bug for
instance is a desktop environment issue but is filed under a specific
package.

On Mon, Nov 21, 2011 at 12:27 AM, Jonathan Marsden <jmarsden@xxxxxxxxxxx>wrote:

> On 11/20/2011 09:02 AM, Marek Bardoński wrote:
>
> > In my opinion, that is invalid bug. Because we haven't informations
> > about details and this not appear in my system, I'm closing it.
> >
> > If You provide more info, fell free to reopen.
>
>
>
>
> The normal way to handle this situation is to state that you are unable
> to reproduce it, and ask for specific information from the original bug
> poster (detailed list of steps to reproduce, specific versions of
> Linux/clicompanion/libraries/whatever used, etc -- whatever the needed
> missing information is!), and then set the bug to "Incomplete".  If they
> do not respond within 60 days, the bug will automatically be closed by
> LP.  This is generally seen as being more polite than someone just
> deciding "I'm going to declare this bug invalid".
>
> Jonathan
>
>
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