debcrafters-packages team mailing list archive

[A Syed <2111805@xxxxxxxxxxxxxxxxxx>]

Public bug reported:

Affected scanner: HP LaserJet 3030 (MFP, connected via rear USB-B 2.0).
Simple Scan version: simple-scan, v:46.0-0ubuntu2

My Hardware:
Machine: HP Elitebook Folio 9470m (connected to printer via USB-A 3.0, on left side of laptop).
Ubuntu version: 24.04.2 LTS
USB output: Bus 003 Device 018: ID 03f0:1817 HP, Inc LaserJet 3030


Hi peeps,

Issue summary: Unable to utilise previously-detected USB-connected
printer for scanning in simple-scan.

Expected Result: See preview of live-feed of scanner output from HP MFP
scanner in simple-scan to be saved as a *.PDF document.


History/What happened: I was previously scanning several pages of a document at 600dpi (about 4 out of 7 pages) and was able to export the image results to be combined as a *.PDF file.

I closed the simple-scan application, and pivoted to my file explorer to
view the results of the PDF file in Document Viewer (evince).

I re-ran Simple Scan to scan some more documents, however, I was unable
to continue as I received a dialog box stating, "Failed to scan (bold)
Unable to connect to scanner".

Obviously, I was confused as CUPS, HP Toolbox (hp-lip and its various
packages) and my USB output all detected the printer. I have attempted
to purge and reinstall simple-scan but no effect.

I would also like to report that 'xsane' is also not working (xsane,
v:0.999-12ubuntu4), and that there is currently no available package for
libsane for Noble Numbat.

ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: simple-scan 46.0-0ubuntu2
ProcVersionSignature: Ubuntu 6.11.0-24.24~24.04.1-generic 6.11.11
Uname: Linux 6.11.0-24-generic x86_64
ApportVersion: 2.28.1-0ubuntu3.5
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Tue May 27 21:16:45 2025
InstallationDate: Installed on 2024-07-31 (300 days ago)
InstallationMedia: Ubuntu 24.04 LTS "Noble Numbat" - Release amd64 (20240424)
MachineType: Hewlett-Packard HP EliteBook Folio 9470m
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.11.0-24-generic root=UUID=bd04038a-873e-40b1-82f3-e1582ad2fdfe ro quiet splash vt.handoff=7
SourcePackage: simple-scan
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/16/2013
dmi.bios.release: 15.70
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: 68IBD Ver. F.46
dmi.board.name: 18DF
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 62.17
dmi.chassis.asset.tag: CNU34194BY
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.ec.firmware.release: 98.23
dmi.modalias: dmi:bvnHewlett-Packard:bvr68IBDVer.F.46:bd07/16/2013:br15.70:efr98.23:svnHewlett-Packard:pnHPEliteBookFolio9470m:pvrA1029D1102:rvnHewlett-Packard:rn18DF:rvrKBCVersion62.17:cvnHewlett-Packard:ct10:cvr:skuD4D58UC#ABG:
dmi.product.family: 103C_5336AN G=N L=BUS B=HP S=ELI
dmi.product.name: HP EliteBook Folio 9470m
dmi.product.sku: D4D58UC#ABG
dmi.product.version: A1029D1102
dmi.sys.vendor: Hewlett-Packard

** Affects: simple-scan (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug noble

** Attachment added: "Screenshot of mentioned dialog box"
   https://bugs.launchpad.net/bugs/2111805/+attachment/5880567/+files/Screenshot%20from%202025-05-27%2021-18-47.png

-- 
You received this bug notification because you are a member of
Debcrafters packages, which is subscribed to simple-scan in Ubuntu.
https://bugs.launchpad.net/bugs/2111805

Title:
  Simple Scan - Failure to scan (no scanners detected)

Status in simple-scan package in Ubuntu:
  New

Bug description:
  Affected scanner: HP LaserJet 3030 (MFP, connected via rear USB-B 2.0).
  Simple Scan version: simple-scan, v:46.0-0ubuntu2

  My Hardware:
  Machine: HP Elitebook Folio 9470m (connected to printer via USB-A 3.0, on left side of laptop).
  Ubuntu version: 24.04.2 LTS
  USB output: Bus 003 Device 018: ID 03f0:1817 HP, Inc LaserJet 3030

  
  Hi peeps,

  Issue summary: Unable to utilise previously-detected USB-connected
  printer for scanning in simple-scan.

  Expected Result: See preview of live-feed of scanner output from HP
  MFP scanner in simple-scan to be saved as a *.PDF document.

  
  History/What happened: I was previously scanning several pages of a document at 600dpi (about 4 out of 7 pages) and was able to export the image results to be combined as a *.PDF file.

  I closed the simple-scan application, and pivoted to my file explorer
  to view the results of the PDF file in Document Viewer (evince).

  I re-ran Simple Scan to scan some more documents, however, I was
  unable to continue as I received a dialog box stating, "Failed to scan
  (bold) Unable to connect to scanner".

  Obviously, I was confused as CUPS, HP Toolbox (hp-lip and its various
  packages) and my USB output all detected the printer. I have attempted
  to purge and reinstall simple-scan but no effect.

  I would also like to report that 'xsane' is also not working (xsane,
  v:0.999-12ubuntu4), and that there is currently no available package
  for libsane for Noble Numbat.

  ProblemType: Bug
  DistroRelease: Ubuntu 24.04
  Package: simple-scan 46.0-0ubuntu2
  ProcVersionSignature: Ubuntu 6.11.0-24.24~24.04.1-generic 6.11.11
  Uname: Linux 6.11.0-24-generic x86_64
  ApportVersion: 2.28.1-0ubuntu3.5
  Architecture: amd64
  CasperMD5CheckResult: pass
  CurrentDesktop: ubuntu:GNOME
  Date: Tue May 27 21:16:45 2025
  InstallationDate: Installed on 2024-07-31 (300 days ago)
  InstallationMedia: Ubuntu 24.04 LTS "Noble Numbat" - Release amd64 (20240424)
  MachineType: Hewlett-Packard HP EliteBook Folio 9470m
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.11.0-24-generic root=UUID=bd04038a-873e-40b1-82f3-e1582ad2fdfe ro quiet splash vt.handoff=7
  SourcePackage: simple-scan
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 07/16/2013
  dmi.bios.release: 15.70
  dmi.bios.vendor: Hewlett-Packard
  dmi.bios.version: 68IBD Ver. F.46
  dmi.board.name: 18DF
  dmi.board.vendor: Hewlett-Packard
  dmi.board.version: KBC Version 62.17
  dmi.chassis.asset.tag: CNU34194BY
  dmi.chassis.type: 10
  dmi.chassis.vendor: Hewlett-Packard
  dmi.ec.firmware.release: 98.23
  dmi.modalias: dmi:bvnHewlett-Packard:bvr68IBDVer.F.46:bd07/16/2013:br15.70:efr98.23:svnHewlett-Packard:pnHPEliteBookFolio9470m:pvrA1029D1102:rvnHewlett-Packard:rn18DF:rvrKBCVersion62.17:cvnHewlett-Packard:ct10:cvr:skuD4D58UC#ABG:
  dmi.product.family: 103C_5336AN G=N L=BUS B=HP S=ELI
  dmi.product.name: HP EliteBook Folio 9470m
  dmi.product.sku: D4D58UC#ABG
  dmi.product.version: A1029D1102
  dmi.sys.vendor: Hewlett-Packard

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