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[Bug 2107233] Re: papers does not print PDF

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From: Ubuntu QA Website <2107233@xxxxxxxxxxxxxxxxxx>
Date: Sat, 14 Jun 2025 10:10:27 -0000
Reply-to: Bug 2107233 <2107233@xxxxxxxxxxxxxxxxxx>
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This bug has been reported on the Ubuntu ISO testing tracker.

A list of all reports related to this bug can be found here:
http://iso.qa.ubuntu.com/qatracker/reports/bugs/2107233

** Tags added: iso-testing

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https://bugs.launchpad.net/bugs/2107233

Title:
  papers does not print PDF

Status in papers package in Ubuntu:
  Confirmed

Bug description:
  Start paper on a PDF, select print > print preview > print: print-preview not responding.
  note the printer works fine if I print a text file or use as scanner
  corrado@corrado-n3-pp-0411:~/Documents$ papers prova.pdf
  libEGL warning: MESA-LOADER: failed to retrieve device information

  MESA-LOADER: failed to retrieve device information
  MESA-LOADER: failed to retrieve device information
  libEGL warning: egl: failed to create dri2 screen
  MESA-LOADER: failed to retrieve device information
  libEGL warning: egl: failed to create dri2 screen

  (papers:176974): Gtk-WARNING **: 08:49:59.939:
  GtkPrintOperation::create-custom-widget not supported with portal

  ProblemType: Bug
  DistroRelease: Ubuntu 25.04
  Package: papers 48.0-1ubuntu1
  ProcVersionSignature: Ubuntu 6.14.0-15.15-generic 6.14.0
  Uname: Linux 6.14.0-15-generic x86_64
  ApportVersion: 2.32.0-0ubuntu5
  Architecture: amd64
  CasperMD5CheckResult: pass
  CurrentDesktop: ubuntu:GNOME
  Date: Sat Apr 12 08:51:01 2025
  InstallationDate: Installed on 2025-04-11 (1 days ago)
  InstallationMedia: Ubuntu 25.04 "Plucky Puffin" - Daily amd64 (20250411)
  ProcEnviron:
   LANG=en_US.UTF-8
   PATH=(custom, no user)
   SHELL=/bin/bash
   TERM=xterm-256color
   XDG_RUNTIME_DIR=<set>
  SourcePackage: papers
  UpgradeStatus: No upgrade log present (probably fresh install)

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