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[Bug 2116953] [NEW] External monitors reset fractional scaling

 

Public bug reported:

Whenever external monitors are plugged in and unplugged, my laptop LCD display always defaults to 100% fractional scaling, and that specific monitor needs to be at 125%, not 100%, otherwise the text is too small for me to read. And this makes using the Ubuntu operating system largely inconvenient for me when in comparison to Windows. 
If re-creating the problem on your end doesn't work, just know I have DisplayLink by Synaptics installed, a USB hub managing software. 

Ubuntu 24.04.2 LTS 
All software packages up to date as of July 15th, 2025.

ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: xorg 1:7.7+23ubuntu3
ProcVersionSignature: Ubuntu 6.11.0-29.29~24.04.1-generic 6.11.11
Uname: Linux 6.11.0-29-generic x86_64
ApportVersion: 2.28.1-0ubuntu3.8
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: pass
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Tue Jul 15 09:40:53 2025
DistUpgraded: Fresh install
DistroCodename: noble
DistroVariant: ubuntu
DkmsStatus:
 evdi/1.14.10, 6.11.0-28-generic, x86_64: installed
 evdi/1.14.10, 6.11.0-29-generic, x86_64: installed
 virtualbox/7.0.16, 6.11.0-28-generic, x86_64: installed
 virtualbox/7.0.16, 6.11.0-29-generic, x86_64: installed
ExtraDebuggingInterest: Yes
GraphicsCard:
 Intel Corporation Iris Plus Graphics G1 (Ice Lake) [8086:8a56] (rev 07) (prog-if 00 [VGA controller])
   Subsystem: Lenovo Iris Plus Graphics G1 (Ice Lake) [17aa:3852]
InstallationDate: Installed on 2025-05-23 (53 days ago)
InstallationMedia: Ubuntu 24.04.2 LTS "Noble Numbat" - Release amd64 (20250215)
MachineType: LENOVO 20SM
ProcEnviron:
 LANG=en_US.UTF-8
 PATH=(custom, no username)
 SHELL=/bin/bash
 XDG_RUNTIME_DIR=<set>
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.11.0-29-generic root=UUID=13909993-06dd-41a1-9ffb-6425aca1ec08 ro quiet splash vt.handoff=7
RebootRequiredPkgs: Error: path contained symlinks.
SourcePackage: xorg
Symptom: display
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/08/2022
dmi.bios.release: 1.30
dmi.bios.vendor: LENOVO
dmi.bios.version: DJCN30WW
dmi.board.name: LNVNB161216
dmi.board.vendor: LENOVO
dmi.board.version: SDK0J40697 WIN
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Lenovo ThinkBook 15-IIL
dmi.ec.firmware.release: 1.20
dmi.modalias: dmi:bvnLENOVO:bvrDJCN30WW:bd12/08/2022:br1.30:efr1.20:svnLENOVO:pn20SM:pvrLenovoThinkBook15-IIL:rvnLENOVO:rnLNVNB161216:rvrSDK0J40697WIN:cvnLENOVO:ct10:cvrLenovoThinkBook15-IIL:skuLENOVO_MT_20SM_BU_idea_FM_Thinkbook15-IIL:
dmi.product.family: Thinkbook 15-IIL
dmi.product.name: 20SM
dmi.product.sku: LENOVO_MT_20SM_BU_idea_FM_Thinkbook 15-IIL
dmi.product.version: Lenovo ThinkBook 15-IIL
dmi.sys.vendor: LENOVO
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.124+git2501180500.a7eb2c~oibaf~n
version.libgl1-mesa-dri: libgl1-mesa-dri 25.0~git2505290929.35721f~oibaf~n
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:21.1.12-1ubuntu1.4
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:22.0.0-1build1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20210115-1build1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-2build1

** Affects: xorg (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug noble third-party-packages ubuntu wayland-session

-- 
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https://bugs.launchpad.net/bugs/2116953

Title:
  External monitors reset fractional scaling

Status in xorg package in Ubuntu:
  New

Bug description:
  Whenever external monitors are plugged in and unplugged, my laptop LCD display always defaults to 100% fractional scaling, and that specific monitor needs to be at 125%, not 100%, otherwise the text is too small for me to read. And this makes using the Ubuntu operating system largely inconvenient for me when in comparison to Windows. 
  If re-creating the problem on your end doesn't work, just know I have DisplayLink by Synaptics installed, a USB hub managing software. 

  Ubuntu 24.04.2 LTS 
  All software packages up to date as of July 15th, 2025.

  ProblemType: Bug
  DistroRelease: Ubuntu 24.04
  Package: xorg 1:7.7+23ubuntu3
  ProcVersionSignature: Ubuntu 6.11.0-29.29~24.04.1-generic 6.11.11
  Uname: Linux 6.11.0-29-generic x86_64
  ApportVersion: 2.28.1-0ubuntu3.8
  Architecture: amd64
  BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
  CasperMD5CheckResult: pass
  CompositorRunning: None
  CurrentDesktop: ubuntu:GNOME
  Date: Tue Jul 15 09:40:53 2025
  DistUpgraded: Fresh install
  DistroCodename: noble
  DistroVariant: ubuntu
  DkmsStatus:
   evdi/1.14.10, 6.11.0-28-generic, x86_64: installed
   evdi/1.14.10, 6.11.0-29-generic, x86_64: installed
   virtualbox/7.0.16, 6.11.0-28-generic, x86_64: installed
   virtualbox/7.0.16, 6.11.0-29-generic, x86_64: installed
  ExtraDebuggingInterest: Yes
  GraphicsCard:
   Intel Corporation Iris Plus Graphics G1 (Ice Lake) [8086:8a56] (rev 07) (prog-if 00 [VGA controller])
     Subsystem: Lenovo Iris Plus Graphics G1 (Ice Lake) [17aa:3852]
  InstallationDate: Installed on 2025-05-23 (53 days ago)
  InstallationMedia: Ubuntu 24.04.2 LTS "Noble Numbat" - Release amd64 (20250215)
  MachineType: LENOVO 20SM
  ProcEnviron:
   LANG=en_US.UTF-8
   PATH=(custom, no username)
   SHELL=/bin/bash
   XDG_RUNTIME_DIR=<set>
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.11.0-29-generic root=UUID=13909993-06dd-41a1-9ffb-6425aca1ec08 ro quiet splash vt.handoff=7
  RebootRequiredPkgs: Error: path contained symlinks.
  SourcePackage: xorg
  Symptom: display
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 12/08/2022
  dmi.bios.release: 1.30
  dmi.bios.vendor: LENOVO
  dmi.bios.version: DJCN30WW
  dmi.board.name: LNVNB161216
  dmi.board.vendor: LENOVO
  dmi.board.version: SDK0J40697 WIN
  dmi.chassis.type: 10
  dmi.chassis.vendor: LENOVO
  dmi.chassis.version: Lenovo ThinkBook 15-IIL
  dmi.ec.firmware.release: 1.20
  dmi.modalias: dmi:bvnLENOVO:bvrDJCN30WW:bd12/08/2022:br1.30:efr1.20:svnLENOVO:pn20SM:pvrLenovoThinkBook15-IIL:rvnLENOVO:rnLNVNB161216:rvrSDK0J40697WIN:cvnLENOVO:ct10:cvrLenovoThinkBook15-IIL:skuLENOVO_MT_20SM_BU_idea_FM_Thinkbook15-IIL:
  dmi.product.family: Thinkbook 15-IIL
  dmi.product.name: 20SM
  dmi.product.sku: LENOVO_MT_20SM_BU_idea_FM_Thinkbook 15-IIL
  dmi.product.version: Lenovo ThinkBook 15-IIL
  dmi.sys.vendor: LENOVO
  version.compiz: compiz N/A
  version.libdrm2: libdrm2 2.4.124+git2501180500.a7eb2c~oibaf~n
  version.libgl1-mesa-dri: libgl1-mesa-dri 25.0~git2505290929.35721f~oibaf~n
  version.libgl1-mesa-glx: libgl1-mesa-glx N/A
  version.xserver-xorg-core: xserver-xorg-core 2:21.1.12-1ubuntu1.4
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:22.0.0-1build1
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20210115-1build1
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-2build1

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