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Message #06845
[Bug 2121406] Re: Print dialog in Gnome Papers takes 30 seconds to appear
Here's the status with today's updates:
- The print dialog appears much faster now, but still takes about 5s. With Evince it appears instantly
- Right after boot, it did appear a bit faster (did not time it, but I'd say roughly 2s), but in only showed the Print to file option. After opening a few other documents, it started to show my printer
Below is what appears on syslog. I pressed ctrl+p at
2025-09-08T17:32:14.284881-06:00 and the dialog appeared at
2025-09-08T17:32:19.684685.
2025-09-08T17:32:10.901823-06:00 tadzim5 org.gnome.Papers.desktop[54151]: libEGL warning: failed to get driver name for fd -1
2025-09-08T17:32:10.903192-06:00 tadzim5 org.gnome.Papers.desktop[54151]: libEGL warning: MESA-LOADER: failed to retrieve device information
2025-09-08T17:32:10.903208-06:00 tadzim5 org.gnome.Papers.desktop[54151]: libEGL warning: failed to get driver name for fd -1
2025-09-08T17:32:10.915640-06:00 tadzim5 org.gnome.Papers.desktop[54151]: MESA: error: ZINK: failed to choose pdev
2025-09-08T17:32:10.915685-06:00 tadzim5 org.gnome.Papers.desktop[54151]: libEGL warning: egl: failed to create dri2 screen
2025-09-08T17:32:14.284881-06:00 tadzim5 papers[54151]: GtkPrintOperation::create-custom-widget not supported with portal
2025-09-08T17:32:16.361145-06:00 tadzim5 cups[34519]: g_variant_new_string: assertion 'string != NULL' failed
2025-09-08T17:32:16.365343-06:00 tadzim5 xdg-desktop-portal-gnome[7607]: [Error] [Frontend] Error getting default printer for backend : GDBus.Error:org.freedesktop.DBus.Error.ServiceUnknown: The name org.openprinting.Backend.FILE was not provided by any .service files
2025-09-08T17:32:17.381121-06:00 tadzim5 cups[34519]: g_variant_new_string: assertion 'string != NULL' failed
2025-09-08T17:32:17.394272-06:00 tadzim5 xdg-desktop-portal-gnome[54713]: error: org.gnome.Papers/*unspecified*/stable not installed
2025-09-08T17:32:19.531030-06:00 tadzim5 systemd[5498]: Started app-gnome-sh-54839.scope - Application launched by gsd-media-keys.
2025-09-08T17:32:19.684685-06:00 tadzim5 xdg-desktop-portal-gnome[7607]: Failed to associate portal window with parent window ''
--
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https://bugs.launchpad.net/bugs/2121406
Title:
Print dialog in Gnome Papers takes 30 seconds to appear
Status in papers package in Ubuntu:
Incomplete
Bug description:
In 25.04 and now in 25.10 beta, the print dialog in Papers takes about 30 seconds to appear after pressing Ctrl+P. During this time, it is also not possible to quit the app: a dialog appears proposing to "Close after printing", "Cancel" or "Abort Print and Close"; choosing "Abort Print and Close" does not close the app.
On the same machine, the print dialog in Evince works fine, opening the same PDF file. The print dialog appears immediately upon pressing Ctrl+P.
Here is the output of Papers when running it from a terminal:
```
gpothier@tadzim5:~ $ papers ~/Downloads/Comprobante\ PDF-272.pdf
libEGL warning: MESA-LOADER: failed to retrieve device information
MESA-LOADER: failed to retrieve device information
MESA-LOADER: failed to retrieve device information
libEGL warning: egl: failed to create dri2 screen
MESA-LOADER: failed to retrieve device information
MESA-LOADER: failed to retrieve device information
libEGL warning: egl: failed to create dri2 screen
(papers:3910388): Gtk-WARNING **: 11:52:23.732:
GtkPrintOperation::create-custom-widget not supported with portal
```
The Gtk-WARNING line appears upon pressing Ctrl+P. Nothing else appears when the dialog finally opens.
ProblemType: Bug
DistroRelease: Ubuntu 25.10
Package: papers 48.0-1ubuntu1
ProcVersionSignature: Ubuntu 6.16.0-16.16-generic 6.16.0
Uname: Linux 6.16.0-16-generic x86_64
ApportVersion: 2.33.1-0ubuntu2
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: GNOME
Date: Mon Aug 25 12:20:40 2025
InstallationDate: Installed on 2024-04-27 (485 days ago)
InstallationMedia: Ubuntu 24.04 LTS "Noble Numbat" - Release amd64 (20240424)
ProcEnviron:
LANG=en_US.UTF-8
PATH=(custom, no user)
SHELL=/bin/bash
TERM=xterm-256color
XDG_RUNTIME_DIR=<set>
SourcePackage: papers
UpgradeStatus: Upgraded to questing on 2025-08-25 (1 days ago)
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References