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[Bug 2121406] [NEW] Print dialog in Gnome Papers takes 30 seconds to appear

 

Public bug reported:

In 25.04 and now in 25.10 beta, the print dialog in Papers takes about 30 seconds to appear after pressing Ctrl+P. During this time, it is also not possible to quit the app: a dialog appears proposing to "Close after printing", "Cancel" or "Abort Print and Close"; choosing "Abort Print and Close" does not close the app.
On the same machine, the print dialog in Evince works fine, opening the same PDF file. The print dialog appears immediately upon pressing Ctrl+P.
Here is the output of Papers when running it from a terminal:
```
gpothier@tadzim5:~ $ papers ~/Downloads/Comprobante\ PDF-272.pdf 
libEGL warning: MESA-LOADER: failed to retrieve device information

MESA-LOADER: failed to retrieve device information
MESA-LOADER: failed to retrieve device information
libEGL warning: egl: failed to create dri2 screen
MESA-LOADER: failed to retrieve device information
MESA-LOADER: failed to retrieve device information
libEGL warning: egl: failed to create dri2 screen

(papers:3910388): Gtk-WARNING **: 11:52:23.732:
GtkPrintOperation::create-custom-widget not supported with portal

```
The Gtk-WARNING line appears upon pressing Ctrl+P. Nothing else appears when the dialog finally opens.

ProblemType: Bug
DistroRelease: Ubuntu 25.10
Package: papers 48.0-1ubuntu1
ProcVersionSignature: Ubuntu 6.16.0-16.16-generic 6.16.0
Uname: Linux 6.16.0-16-generic x86_64
ApportVersion: 2.33.1-0ubuntu2
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: GNOME
Date: Mon Aug 25 12:20:40 2025
InstallationDate: Installed on 2024-04-27 (485 days ago)
InstallationMedia: Ubuntu 24.04 LTS "Noble Numbat" - Release amd64 (20240424)
ProcEnviron:
 LANG=en_US.UTF-8
 PATH=(custom, no user)
 SHELL=/bin/bash
 TERM=xterm-256color
 XDG_RUNTIME_DIR=<set>
SourcePackage: papers
UpgradeStatus: Upgraded to questing on 2025-08-25 (1 days ago)

** Affects: papers (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apparmor apport-bug questing wayland-session

-- 
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https://bugs.launchpad.net/bugs/2121406

Title:
  Print dialog in Gnome Papers takes 30 seconds to appear

Status in papers package in Ubuntu:
  New

Bug description:
  In 25.04 and now in 25.10 beta, the print dialog in Papers takes about 30 seconds to appear after pressing Ctrl+P. During this time, it is also not possible to quit the app: a dialog appears proposing to "Close after printing", "Cancel" or "Abort Print and Close"; choosing "Abort Print and Close" does not close the app.
  On the same machine, the print dialog in Evince works fine, opening the same PDF file. The print dialog appears immediately upon pressing Ctrl+P.
  Here is the output of Papers when running it from a terminal:
  ```
  gpothier@tadzim5:~ $ papers ~/Downloads/Comprobante\ PDF-272.pdf 
  libEGL warning: MESA-LOADER: failed to retrieve device information

  MESA-LOADER: failed to retrieve device information
  MESA-LOADER: failed to retrieve device information
  libEGL warning: egl: failed to create dri2 screen
  MESA-LOADER: failed to retrieve device information
  MESA-LOADER: failed to retrieve device information
  libEGL warning: egl: failed to create dri2 screen

  (papers:3910388): Gtk-WARNING **: 11:52:23.732:
  GtkPrintOperation::create-custom-widget not supported with portal

  ```
  The Gtk-WARNING line appears upon pressing Ctrl+P. Nothing else appears when the dialog finally opens.

  ProblemType: Bug
  DistroRelease: Ubuntu 25.10
  Package: papers 48.0-1ubuntu1
  ProcVersionSignature: Ubuntu 6.16.0-16.16-generic 6.16.0
  Uname: Linux 6.16.0-16-generic x86_64
  ApportVersion: 2.33.1-0ubuntu2
  Architecture: amd64
  CasperMD5CheckResult: pass
  CurrentDesktop: GNOME
  Date: Mon Aug 25 12:20:40 2025
  InstallationDate: Installed on 2024-04-27 (485 days ago)
  InstallationMedia: Ubuntu 24.04 LTS "Noble Numbat" - Release amd64 (20240424)
  ProcEnviron:
   LANG=en_US.UTF-8
   PATH=(custom, no user)
   SHELL=/bin/bash
   TERM=xterm-256color
   XDG_RUNTIME_DIR=<set>
  SourcePackage: papers
  UpgradeStatus: Upgraded to questing on 2025-08-25 (1 days ago)

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