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[Bug 2122795] [NEW] Asus FX507ZI touchpad periodically freezing (Ubuntu 24.04.3 LTS)

 

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I've been experiencing an issue with, I'm assuming, the touchpad driver
installed for the touchpad on the Asus FX507ZI:
https://www.asus.com/laptops/for-gaming/tuf-gaming/asus-tuf-
gaming-f17-2023/helpdesk_download/?model2Name=FX707ZI

During normal operation, the touchpad will become unresponsive for 3-5
seconds at a time. When its really bad, it will happen every other time
I touch the pad. Usually, it's about every couple of minutes. I've read
people online having similar issues with other models, but no concrete
solutions.

I thought maybe it was a result of me having certain applications open
(Strawberry, VPN, Brave) but closing those hasn't made a difference.
Additionally, the applications don't seem to be freezing during the
touchpad issue - video continues to play, other things continue to
happen, I just can't operate the touchpad for a few seconds.

$ lsb_release -rd
No LSB modules are available.
Description:	Ubuntu 24.04.3 LTS
Release:	24.04

$ lshw
...
  *-input:2
       product: ASUF1204:00 2808:0202 Touchpad
       physical id: 6
       logical name: input10
       logical name: /dev/input/event5
       logical name: /dev/input/mouse1
       capabilities: i2c

$ sudo lsmod | grep hid
mac_hid                12288  0
hid_multitouch         36864  0
hid_generic            12288  0
i2c_hid_acpi           12288  0
i2c_hid                40960  1 i2c_hid_acpi
hid                   180224  3 i2c_hid,hid_multitouch,hid_generic

** Affects: xserver-xorg-input-libinput (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: asus bot-comment touchpad tuf
-- 
Asus FX507ZI touchpad periodically freezing (Ubuntu 24.04.3 LTS)
https://bugs.launchpad.net/bugs/2122795
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