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[Bug 1424137] [NEW] config_usb_printer.py crashed with ImportError in /usr/share/hplip/base/status.py: No module named hpmudext

 

*** This bug is a duplicate of bug 1419888 ***
    https://bugs.launchpad.net/bugs/1419888

Public bug reported:

systemd-sysv booted

got that crash on a gnome-shell session after plugging the usb printer

ProblemType: Crash
DistroRelease: Ubuntu 15.04
Package: hplip-data 3.15.2-0ubuntu2
ProcVersionSignature: Ubuntu 3.19.0-5.5-generic 3.19.0
Uname: Linux 3.19.0-5-generic i686
NonfreeKernelModules: nvidia
ApportVersion: 2.16.1-0ubuntu2
Architecture: i386
BootDmesg: (Nothing has been logged yet.)
CupsErrorLog:
 
Date: Sat Feb 21 07:59:54 2015
ExecutablePath: /usr/share/hplip/config_usb_printer.py
InterpreterPath: /usr/bin/python2.7
Lpstat:
 device for Photosmart-C4500-series: usb://HP/Photosmart%20C4500%20series?serial=CN87JD4109057K&interface=1
 device for Photosmart_C4500: hp:/usb/Photosmart_C4500_series?serial=CN87JD4109057K
Lsusb:
 Bus 001 Device 003: ID 03f0:6b11 Hewlett-Packard Photosmart C4500 series
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 003 Device 002: ID 046d:c50e Logitech, Inc. Cordless Mouse Receiver
 Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
MachineType: ASUSTEK COMPUTER INC P5W DH Deluxe
PackageArchitecture: all
Papersize: a4
PpdFiles:
 Photosmart_C4500: HP Photosmart c4500 Series, hpcups 3.15.2
 Photosmart-C4500-series: HP Photosmart c4500 Series, hpcups 3.15.2
ProcCmdline: /usr/bin/python /usr/bin/hp-config_usb_printer 001:003
ProcEnviron:
 
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-5-generic root=UUID=7b1f4a51-558f-468f-85e0-f815d2f791e1 ro
PythonArgs: ['/usr/bin/hp-config_usb_printer', '001:003']
SourcePackage: hplip
Title: config_usb_printer.py crashed with ImportError in /usr/share/hplip/base/status.py: No module named hpmudext
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:
 
dmi.bios.date: 07/22/2010
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 3002
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: P5W DH Deluxe
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr3002:bd07/22/2010:svnASUSTEKCOMPUTERINC:pnP5WDHDeluxe:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP5WDHDeluxe:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: P5W DH Deluxe
dmi.product.version: System Version
dmi.sys.vendor: ASUSTEK COMPUTER INC

** Affects: hplip (Ubuntu)
     Importance: Medium
         Status: New


** Tags: apport-crash i386 vivid

** Information type changed from Private to Public

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https://bugs.launchpad.net/bugs/1424137

Title:
  config_usb_printer.py crashed with ImportError in
  /usr/share/hplip/base/status.py: No module named hpmudext

Status in hplip package in Ubuntu:
  New

Bug description:
  systemd-sysv booted

  got that crash on a gnome-shell session after plugging the usb printer

  ProblemType: Crash
  DistroRelease: Ubuntu 15.04
  Package: hplip-data 3.15.2-0ubuntu2
  ProcVersionSignature: Ubuntu 3.19.0-5.5-generic 3.19.0
  Uname: Linux 3.19.0-5-generic i686
  NonfreeKernelModules: nvidia
  ApportVersion: 2.16.1-0ubuntu2
  Architecture: i386
  BootDmesg: (Nothing has been logged yet.)
  CupsErrorLog:
   
  Date: Sat Feb 21 07:59:54 2015
  ExecutablePath: /usr/share/hplip/config_usb_printer.py
  InterpreterPath: /usr/bin/python2.7
  Lpstat:
   device for Photosmart-C4500-series: usb://HP/Photosmart%20C4500%20series?serial=CN87JD4109057K&interface=1
   device for Photosmart_C4500: hp:/usb/Photosmart_C4500_series?serial=CN87JD4109057K
  Lsusb:
   Bus 001 Device 003: ID 03f0:6b11 Hewlett-Packard Photosmart C4500 series
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
   Bus 003 Device 002: ID 046d:c50e Logitech, Inc. Cordless Mouse Receiver
   Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
   Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
  MachineType: ASUSTEK COMPUTER INC P5W DH Deluxe
  PackageArchitecture: all
  Papersize: a4
  PpdFiles:
   Photosmart_C4500: HP Photosmart c4500 Series, hpcups 3.15.2
   Photosmart-C4500-series: HP Photosmart c4500 Series, hpcups 3.15.2
  ProcCmdline: /usr/bin/python /usr/bin/hp-config_usb_printer 001:003
  ProcEnviron:
   
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-5-generic root=UUID=7b1f4a51-558f-468f-85e0-f815d2f791e1 ro
  PythonArgs: ['/usr/bin/hp-config_usb_printer', '001:003']
  SourcePackage: hplip
  Title: config_usb_printer.py crashed with ImportError in /usr/share/hplip/base/status.py: No module named hpmudext
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups:
   
  dmi.bios.date: 07/22/2010
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 3002
  dmi.board.asset.tag: To Be Filled By O.E.M.
  dmi.board.name: P5W DH Deluxe
  dmi.board.vendor: ASUSTeK Computer INC.
  dmi.board.version: Rev 1.xx
  dmi.chassis.asset.tag: Asset-1234567890
  dmi.chassis.type: 3
  dmi.chassis.vendor: Chassis Manufacture
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr3002:bd07/22/2010:svnASUSTEKCOMPUTERINC:pnP5WDHDeluxe:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP5WDHDeluxe:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
  dmi.product.name: P5W DH Deluxe
  dmi.product.version: System Version
  dmi.sys.vendor: ASUSTEK COMPUTER INC

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