desktop-packages team mailing list archive

[Adam Alt <adamvaul@xxxxxxxxx>]

Christopher,

That Ubuntu machine is not connected to the internet right now.  It might
be several months before I can get back to you.  You probably want to try
someone else who was experiencing this issue.  Thanks.

On Sat, Feb 21, 2015 at 3:43 PM, Christopher M. Penalver <
christopher.m.penalver@xxxxxxxxx> wrote:

> Adam Alt, as per http://www.dell.com/support/home/us/en/04/product-
> support/product/inspiron-3847-desktop/drivers an update to your
> computer's buggy and outdated BIOS is available (A05). If you update to
> this following https://help.ubuntu.com/community/BIOSUpdate does it
> change anything?
>
> If it doesn't, could you please both specify what happened, and provide
> the output of the following terminal command:
> sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
>
> For more on BIOS updates and linux, please see
> https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
> .
>
> Please note your current BIOS is already in the Bug Description, so
> posting this on the old BIOS would not be helpful. As well, you don't
> have to create a new bug report.
>
> Once the BIOS is updated, and the information above is provided, then
> please mark this report Status New.
>
> Thank you for your understanding.
>
> ** Tags added: bios-outdated-a05
>
> ** Changed in: xorg (Ubuntu)
>    Importance: Undecided => Low
>
> ** Changed in: xorg (Ubuntu)
>        Status: Confirmed => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1330255
>
> Title:
>   Unable to Detect USB Mouse and Keyboard
>
> Status in xorg package in Ubuntu:
>   Incomplete
>
> Bug description:
>   When I boot into ubuntu 14.04 LTS, most of the time it does not even
>   recognize the USB mouse and keyboard.  It only recognizes them about
>   one-third of the time, and it will have a message that pops up that
>   says
>
>   Connected:
>   Wired Connection 1
>
>   That's when I know it recognized the mouse and keyboard.  Otherwise I
>   don't see any message and nothing works.  I have to do a hard shutdown
>   (i.e. hold the power button down until the computer turns off)
>   because I cannot restart the computer with the keyboard or the mouse.
>
>   Here is the info:
>
>   Computer Info:
>   DELL
>   Reg Model: D16M
>   Reg Type: D16M001
>   V: 100-127/200-240 V
>   A: 9/4.5 A
>   Hz: 50-60 Hz
>   Assembled in Mexico
>
>   Raheen Business Park
>   Limerick Ireland
>   www.dell.com
>
>   Keyboard Info:
>   DELL
>   QR Code on back
>   CN-0N8WF8-71581-41A-04YY-A00
>   Made in CHina
>   DP/N 0N8WF8
>
>   Mouse Info:
>   DELL
>   D PPID: CN-09RRC7-48729-41J-097M
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 14.04
>   Package: xorg 1:7.7+1ubuntu8
>   ProcVersionSignature: Ubuntu 3.13.0-27.50-generic 3.13.11
>   Uname: Linux 3.13.0-27-generic x86_64
>   .tmp.unity.support.test.0:
>
>   ApportVersion: 2.14.1-0ubuntu3.2
>   Architecture: amd64
>   CompizPlugins: No value set for
> `/apps/compiz-1/general/screen0/options/active_plugins'
>   CompositorRunning: compiz
>   CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
>   CompositorUnredirectFSW: true
>   CurrentDesktop: Unity
>   Date: Sun Jun 15 13:53:55 2014
>   DistUpgraded: Fresh install
>   DistroCodename: trusty
>   DistroVariant: ubuntu
>   DpkgLog:
>
>   ExtraDebuggingInterest: Yes
>   GraphicsCard:
>    NVIDIA Corporation GT218 [GeForce 210] [10de:0a65] (rev a2) (prog-if 00
> [VGA controller])
>      Subsystem: ASUSTeK Computer Inc. Device [1043:848e]
>   InstallationDate: Installed on 2014-05-03 (42 days ago)
>   InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64
> (20140417)
>   MachineType: Dell Inc. Inspiron 3847
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-27-generic
> root=UUID=594359bc-91e9-487d-ae65-64a8b6c165c0 ro quiet splash vt.handoff=7
>   SourcePackage: xorg
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 12/03/2013
>   dmi.bios.vendor: Dell Inc.
>   dmi.bios.version: A02
>   dmi.board.name: 088DT1
>   dmi.board.vendor: Dell Inc.
>   dmi.board.version: A01
>   dmi.chassis.type: 3
>   dmi.chassis.vendor: Dell Inc.
>   dmi.modalias:
> dmi:bvnDellInc.:bvrA02:bd12/03/2013:svnDellInc.:pnInspiron3847:pvr:rvnDellInc.:rn088DT1:rvrA01:cvnDellInc.:ct3:cvr:
>   dmi.product.name: Inspiron 3847
>   dmi.sys.vendor: Dell Inc.
>   version.compiz: compiz 1:0.9.11+14.04.20140409-0ubuntu1
>   version.ia32-libs: ia32-libs N/A
>   version.libdrm2: libdrm2 2.4.52-1
>   version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.0-4ubuntu5
>   version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
>   version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.0-4ubuntu5
>   version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2
>   version.xserver-xorg-input-evdev: xserver-xorg-input-evdev
> 1:2.8.2-1ubuntu2
>   version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3.1
>   version.xserver-xorg-video-intel: xserver-xorg-video-intel
> 2:2.99.910-0ubuntu1
>   version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau
> 1:1.0.10-1ubuntu2
>   xserver.bootTime: Sun Jun 15 13:40:59 2014
>   xserver.configfile: default
>   xserver.devices:
>    input        Power Button         KEYBOARD, id 6
>    input        Power Button         KEYBOARD, id 7
>    input        DELL Dell USB Wired Entry Keyboard KEYBOARD, id 8
>    input        DELL Dell USB Wired Entry Keyboard KEYBOARD, id 9
>    input        Logitech USB Optical Mouse MOUSE, id 10
>   xserver.errors:
>    Failed to load module "nvidia" (module does not exist, 0)
>    Failed to load module "nvidia" (module does not exist, 0)
>   xserver.logfile: /var/log/Xorg.0.log
>   xserver.version: 2:1.15.1-0ubuntu2
>   xserver.video_driver: nouveau
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1330255/+subscriptions
>

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to xorg in Ubuntu.
https://bugs.launchpad.net/bugs/1330255

Title:
  Unable to Detect USB Mouse and Keyboard

Status in xorg package in Ubuntu:
  Incomplete

Bug description:
  When I boot into ubuntu 14.04 LTS, most of the time it does not even
  recognize the USB mouse and keyboard.  It only recognizes them about
  one-third of the time, and it will have a message that pops up that
  says

  Connected: 
  Wired Connection 1

  That's when I know it recognized the mouse and keyboard.  Otherwise I
  don't see any message and nothing works.  I have to do a hard shutdown
  (i.e. hold the power button down until the computer turns off)
  because I cannot restart the computer with the keyboard or the mouse.

  Here is the info:

  Computer Info:
  DELL
  Reg Model: D16M
  Reg Type: D16M001
  V: 100-127/200-240 V
  A: 9/4.5 A
  Hz: 50-60 Hz
  Assembled in Mexico

  Raheen Business Park
  Limerick Ireland
  www.dell.com

  Keyboard Info:
  DELL
  QR Code on back
  CN-0N8WF8-71581-41A-04YY-A00
  Made in CHina
  DP/N 0N8WF8

  Mouse Info:
  DELL
  D PPID: CN-09RRC7-48729-41J-097M

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: xorg 1:7.7+1ubuntu8
  ProcVersionSignature: Ubuntu 3.13.0-27.50-generic 3.13.11
  Uname: Linux 3.13.0-27-generic x86_64
  .tmp.unity.support.test.0:
   
  ApportVersion: 2.14.1-0ubuntu3.2
  Architecture: amd64
  CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
  CompositorRunning: compiz
  CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
  CompositorUnredirectFSW: true
  CurrentDesktop: Unity
  Date: Sun Jun 15 13:53:55 2014
  DistUpgraded: Fresh install
  DistroCodename: trusty
  DistroVariant: ubuntu
  DpkgLog:
   
  ExtraDebuggingInterest: Yes
  GraphicsCard:
   NVIDIA Corporation GT218 [GeForce 210] [10de:0a65] (rev a2) (prog-if 00 [VGA controller])
     Subsystem: ASUSTeK Computer Inc. Device [1043:848e]
  InstallationDate: Installed on 2014-05-03 (42 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
  MachineType: Dell Inc. Inspiron 3847
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-27-generic root=UUID=594359bc-91e9-487d-ae65-64a8b6c165c0 ro quiet splash vt.handoff=7
  SourcePackage: xorg
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 12/03/2013
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A02
  dmi.board.name: 088DT1
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A01
  dmi.chassis.type: 3
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: dmi:bvnDellInc.:bvrA02:bd12/03/2013:svnDellInc.:pnInspiron3847:pvr:rvnDellInc.:rn088DT1:rvrA01:cvnDellInc.:ct3:cvr:
  dmi.product.name: Inspiron 3847
  dmi.sys.vendor: Dell Inc.
  version.compiz: compiz 1:0.9.11+14.04.20140409-0ubuntu1
  version.ia32-libs: ia32-libs N/A
  version.libdrm2: libdrm2 2.4.52-1
  version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.0-4ubuntu5
  version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
  version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.0-4ubuntu5
  version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3.1
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
  xserver.bootTime: Sun Jun 15 13:40:59 2014
  xserver.configfile: default
  xserver.devices:
   input        Power Button         KEYBOARD, id 6
   input        Power Button         KEYBOARD, id 7
   input        DELL Dell USB Wired Entry Keyboard KEYBOARD, id 8
   input        DELL Dell USB Wired Entry Keyboard KEYBOARD, id 9
   input        Logitech USB Optical Mouse MOUSE, id 10
  xserver.errors:
   Failed to load module "nvidia" (module does not exist, 0)
   Failed to load module "nvidia" (module does not exist, 0)
  xserver.logfile: /var/log/Xorg.0.log
  xserver.version: 2:1.15.1-0ubuntu2
  xserver.video_driver: nouveau

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1330255/+subscriptions