← Back to team overview

desktop-packages team mailing list archive

[Bug 1330255] Re: Unable to Detect USB Mouse and Keyboard

 

Hello,

I'm seeing the same behavior on my machine. (Dell Inspiron 3847)

Here is the output of  the commands you specified above (I have updated
the bios to the most recent version, A05):

$ sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
A05
08/18/2014

I am able to use the keyboard and mouse on kernel version
3.13.0-24-generic. All newer versions of the kernel are exhibiting the
same Xorg behavior.

I have also tried disabling numlock on boot, which doesn't resolve the
problem for me.


** Changed in: xorg (Ubuntu)
       Status: Incomplete => New

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to xorg in Ubuntu.
https://bugs.launchpad.net/bugs/1330255

Title:
  Unable to Detect USB Mouse and Keyboard

Status in xorg package in Ubuntu:
  New

Bug description:
  When I boot into ubuntu 14.04 LTS, most of the time it does not even
  recognize the USB mouse and keyboard.  It only recognizes them about
  one-third of the time, and it will have a message that pops up that
  says

  Connected: 
  Wired Connection 1

  That's when I know it recognized the mouse and keyboard.  Otherwise I
  don't see any message and nothing works.  I have to do a hard shutdown
  (i.e. hold the power button down until the computer turns off)
  because I cannot restart the computer with the keyboard or the mouse.

  Here is the info:

  Computer Info:
  DELL
  Reg Model: D16M
  Reg Type: D16M001
  V: 100-127/200-240 V
  A: 9/4.5 A
  Hz: 50-60 Hz
  Assembled in Mexico

  Raheen Business Park
  Limerick Ireland
  www.dell.com

  Keyboard Info:
  DELL
  QR Code on back
  CN-0N8WF8-71581-41A-04YY-A00
  Made in CHina
  DP/N 0N8WF8

  Mouse Info:
  DELL
  D PPID: CN-09RRC7-48729-41J-097M

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: xorg 1:7.7+1ubuntu8
  ProcVersionSignature: Ubuntu 3.13.0-27.50-generic 3.13.11
  Uname: Linux 3.13.0-27-generic x86_64
  .tmp.unity.support.test.0:
   
  ApportVersion: 2.14.1-0ubuntu3.2
  Architecture: amd64
  CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
  CompositorRunning: compiz
  CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
  CompositorUnredirectFSW: true
  CurrentDesktop: Unity
  Date: Sun Jun 15 13:53:55 2014
  DistUpgraded: Fresh install
  DistroCodename: trusty
  DistroVariant: ubuntu
  DpkgLog:
   
  ExtraDebuggingInterest: Yes
  GraphicsCard:
   NVIDIA Corporation GT218 [GeForce 210] [10de:0a65] (rev a2) (prog-if 00 [VGA controller])
     Subsystem: ASUSTeK Computer Inc. Device [1043:848e]
  InstallationDate: Installed on 2014-05-03 (42 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
  MachineType: Dell Inc. Inspiron 3847
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-27-generic root=UUID=594359bc-91e9-487d-ae65-64a8b6c165c0 ro quiet splash vt.handoff=7
  SourcePackage: xorg
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 12/03/2013
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A02
  dmi.board.name: 088DT1
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A01
  dmi.chassis.type: 3
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: dmi:bvnDellInc.:bvrA02:bd12/03/2013:svnDellInc.:pnInspiron3847:pvr:rvnDellInc.:rn088DT1:rvrA01:cvnDellInc.:ct3:cvr:
  dmi.product.name: Inspiron 3847
  dmi.sys.vendor: Dell Inc.
  version.compiz: compiz 1:0.9.11+14.04.20140409-0ubuntu1
  version.ia32-libs: ia32-libs N/A
  version.libdrm2: libdrm2 2.4.52-1
  version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.0-4ubuntu5
  version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
  version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.0-4ubuntu5
  version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3.1
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
  xserver.bootTime: Sun Jun 15 13:40:59 2014
  xserver.configfile: default
  xserver.devices:
   input        Power Button         KEYBOARD, id 6
   input        Power Button         KEYBOARD, id 7
   input        DELL Dell USB Wired Entry Keyboard KEYBOARD, id 8
   input        DELL Dell USB Wired Entry Keyboard KEYBOARD, id 9
   input        Logitech USB Optical Mouse MOUSE, id 10
  xserver.errors:
   Failed to load module "nvidia" (module does not exist, 0)
   Failed to load module "nvidia" (module does not exist, 0)
  xserver.logfile: /var/log/Xorg.0.log
  xserver.version: 2:1.15.1-0ubuntu2
  xserver.video_driver: nouveau

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1330255/+subscriptions