desktop-packages team mailing list archive

["Christopher M. Penalver" <christopher.m.penalver@xxxxxxxxx>]

Viswa B, thank you for reporting this and helping make Ubuntu better. As
per http://us.acer.com/ac/en/US/content/drivers an update to your
computer's buggy and outdated BIOS is available (1.11). If you update to
this following https://help.ubuntu.com/community/BIOSUpdate does it
change anything?

If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
.

Please note your current BIOS is already in the Bug Description, so
posting this on the old BIOS would not be helpful. As well, you don't
have to create a new bug report.

Once the BIOS is updated, and the information above is provided, then
please mark this report Status New.

Thank you for your understanding.

** Tags added: bios-outdated-1.11

** Changed in: xorg (Ubuntu)
   Importance: Undecided => Low

** Changed in: xorg (Ubuntu)
       Status: New => Incomplete

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to xorg in Ubuntu.
https://bugs.launchpad.net/bugs/1414278

Title:
   v14.04 screen garbled when waking from sleep w/external monitor

Status in xorg package in Ubuntu:
  Incomplete

Bug description:
  I have installed v14.04 LTS 64 bit on Acer Aspire One 722 and
  everything works fine. I then connected an external monitor via HDMI.
  The external monitor (a HDTV) displays the laptop screen correctly.

  But when I close the screen of the laptop with the external monitor
  connected (putting the laptop to sleep), and open the screen to bring
  back the laptop out of sleep mode, the screen of the laptop and the
  external monitor are black with some garbled characters. The only way
  to recover the session is to shut power off abruptly, and cold boot
  the laptop.

  However, if I use the suspend button to put the laptop to sleep, and
  then bring the laptop out of sleep mode, the laptop screen and the
  external monitor display the desktop correctly.

  Can someone please help me understand why closing the laptop screen
  causes issues that are not present when I use the suspend command, and
  point me to a solution?

  Ubuntu 14.04 LTS 64 bit version

  viswa@netbook:~$ lsb_release -a
  No LSB modules are available.
  Distributor ID: Ubuntu
  Description: Ubuntu 14.04.1 LTS
  Release: 14.04
  Codename: trusty

  uname -r: 3.11.0-18-generic

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: xorg 1:7.7+1ubuntu8
  ProcVersionSignature: Ubuntu 3.11.0-18.32-generic 3.11.10.4
  Uname: Linux 3.11.0-18-generic x86_64
  NonfreeKernelModules: fglrx wl
  .tmp.unity.support.test.0:
   
  ApportVersion: 2.14.1-0ubuntu3.6
  Architecture: amd64
  CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
  CompositorRunning: compiz
  CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
  CompositorUnredirectFSW: true
  CurrentDesktop: Unity
  Date: Sat Jan 24 05:26:41 2015
  DistUpgraded: 2014-04-22 18:27:56,752 DEBUG enabling apt cron job
  DistroCodename: trusty
  DistroVariant: ubuntu
  EcryptfsInUse: Yes
  ExtraDebuggingInterest: No
  GraphicsCard:
   Advanced Micro Devices, Inc. [AMD/ATI] Wrestler [Radeon HD 6250] [1002:9804] (prog-if 00 [VGA controller])
     Subsystem: Acer Incorporated [ALI] Device [1025:0598]
  InstallationDate: Installed on 2013-10-27 (453 days ago)
  InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
  MachineType: Acer AO722
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-18-generic root=UUID=2eac150f-27b7-4f54-879d-5a176d9b6e87 ro quiet splash vt.handoff=7
  SourcePackage: xorg
  Symptom: display
  UpgradeStatus: Upgraded to trusty on 2014-04-22 (276 days ago)
  dmi.bios.date: 03/25/2011
  dmi.bios.vendor: Acer
  dmi.bios.version: V1.01
  dmi.board.name: AO722
  dmi.board.vendor: Acer
  dmi.board.version: V1.01
  dmi.chassis.type: 10
  dmi.chassis.vendor: Chassis Manufacturer
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnAcer:bvrV1.01:bd03/25/2011:svnAcer:pnAO722:pvrV1.01:rvnAcer:rnAO722:rvrV1.01:cvnChassisManufacturer:ct10:cvrChassisVersion:
  dmi.product.name: AO722
  dmi.product.version: V1.01
  dmi.sys.vendor: Acer
  version.compiz: compiz 1:0.9.11.2+14.04.20140714-0ubuntu1
  version.fglrx-installer: fglrx-installer N/A
  version.ia32-libs: ia32-libs N/A
  version.libdrm2: libdrm2 2.4.56-1~ubuntu1
  version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.3-0ubuntu0.3
  version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
  version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.3-0ubuntu0.3
  version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2.6
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3.1
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1.3
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
  xserver.bootTime: Fri Jan 23 17:54:44 2015
  xserver.configfile: default
  xserver.errors:
   open /dev/dri/card0: No such file or directory
   AIGLX error: failed to open /usr/X11R6/lib64/modules/dri/fglrx_dri.so, error[/usr/X11R6/lib64/modules/dri/fglrx_dri.so: cannot open shared object file: No such file or directory]
   AIGLX error: failed to open /usr/lib64/dri/fglrx_dri.so, error[/usr/lib64/dri/fglrx_dri.so: cannot open shared object file: No such file or directory]
   AIGLX error: failed to open /usr/X11R6/lib/modules/dri/fglrx_dri.so, error[/usr/X11R6/lib/modules/dri/fglrx_dri.so: cannot open shared object file: No such file or directory]
   evdev: CHICONY HP Basic USB Keyboard: Unable to open evdev device "/dev/input/event15".
  xserver.logfile: /var/log/Xorg.0.log
  xserver.version: 2:1.15.1-0ubuntu2.6
  xserver.video_driver: fglrx

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