desktop-packages team mailing list archive

[Craig Magina <1432414@xxxxxxxxxxxxxxxxxx>]

Public bug reported:

Prior to a recent update, the wireless printer worked fine, now the
system settings printing configuration says that "Printing service not
available. Start the service on this computer or connect to another
server." The "Start Service" button is greyed out leaving just the
"Connect" button. When clicked it brings up a dialog asking where the
cups server is located, default is localhost, and an unchecked checkbox
for "Require encryption." Click the "Continue" button and get an error
message: "There was an error during the CUPS operation: 'failed to
connect to server'."

Looking at the cups error log, this message is printed:
E [15/Mar/2015:09:26:48 -0400] "/etc/cups/ssl/server.crt" is a bad symlink - No such file or directory
E [15/Mar/2015:09:26:48 -0400] "/etc/cups/ssl/server.key" is a bad symlink - No such file or directory

It seems the ssl-cert package's snakeoil certs were removed by
something, reinstalling that package restored the ssl files the above
links point to.

ProblemType: Bug
DistroRelease: Ubuntu 14.10
Package: cups 1.7.5-3ubuntu3.1
ProcVersionSignature: Ubuntu 3.16.0-31.43-generic 3.16.7-ckt5
Uname: Linux 3.16.0-31-generic x86_64
ApportVersion: 2.14.7-0ubuntu8.2
Architecture: amd64
CupsErrorLog:
 E [15/Mar/2015:09:26:48 -0400] "/etc/cups/ssl/server.crt" is a bad symlink - No such file or directory
 E [15/Mar/2015:09:26:48 -0400] "/etc/cups/ssl/server.key" is a bad symlink - No such file or directory
CurrentDesktop: Unity
Date: Sun Mar 15 14:46:34 2015
Lpstat: Error: command ['lpstat', '-v'] failed with exit code 1: lpstat: Bad file descriptor
MachineType: System76, Inc. Wild Dog Performance
PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/HP-7520.ppd'] failed with exit code 2: grep: /etc/cups/ppd/HP-7520.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-31-generic root=UUID=968bc182-d0be-4b2c-9558-2a6d5af9b400 ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/09/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 2306
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: H97-PLUS
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: System76, Inc.
dmi.chassis.version: wilp11
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr2306:bd10/09/2014:svnSystem76,Inc.:pnWildDogPerformance:pvrwilp11:rvnASUSTeKCOMPUTERINC.:rnH97-PLUS:rvrRevX.0x:cvnSystem76,Inc.:ct3:cvrwilp11:
dmi.product.name: Wild Dog Performance
dmi.product.version: wilp11
dmi.sys.vendor: System76, Inc.

** Affects: cups (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug utopic

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https://bugs.launchpad.net/bugs/1432414

Title:
  printing service not available after recent upgrade

Status in cups package in Ubuntu:
  New

Bug description:
  Prior to a recent update, the wireless printer worked fine, now the
  system settings printing configuration says that "Printing service not
  available. Start the service on this computer or connect to another
  server." The "Start Service" button is greyed out leaving just the
  "Connect" button. When clicked it brings up a dialog asking where the
  cups server is located, default is localhost, and an unchecked
  checkbox for "Require encryption." Click the "Continue" button and get
  an error message: "There was an error during the CUPS operation:
  'failed to connect to server'."

  Looking at the cups error log, this message is printed:
  E [15/Mar/2015:09:26:48 -0400] "/etc/cups/ssl/server.crt" is a bad symlink - No such file or directory
  E [15/Mar/2015:09:26:48 -0400] "/etc/cups/ssl/server.key" is a bad symlink - No such file or directory

  It seems the ssl-cert package's snakeoil certs were removed by
  something, reinstalling that package restored the ssl files the above
  links point to.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.10
  Package: cups 1.7.5-3ubuntu3.1
  ProcVersionSignature: Ubuntu 3.16.0-31.43-generic 3.16.7-ckt5
  Uname: Linux 3.16.0-31-generic x86_64
  ApportVersion: 2.14.7-0ubuntu8.2
  Architecture: amd64
  CupsErrorLog:
   E [15/Mar/2015:09:26:48 -0400] "/etc/cups/ssl/server.crt" is a bad symlink - No such file or directory
   E [15/Mar/2015:09:26:48 -0400] "/etc/cups/ssl/server.key" is a bad symlink - No such file or directory
  CurrentDesktop: Unity
  Date: Sun Mar 15 14:46:34 2015
  Lpstat: Error: command ['lpstat', '-v'] failed with exit code 1: lpstat: Bad file descriptor
  MachineType: System76, Inc. Wild Dog Performance
  PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/HP-7520.ppd'] failed with exit code 2: grep: /etc/cups/ppd/HP-7520.ppd: Permission denied
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-31-generic root=UUID=968bc182-d0be-4b2c-9558-2a6d5af9b400 ro quiet splash vt.handoff=7
  SourcePackage: cups
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 10/09/2014
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 2306
  dmi.board.asset.tag: To be filled by O.E.M.
  dmi.board.name: H97-PLUS
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: Rev X.0x
  dmi.chassis.asset.tag: To Be Filled By O.E.M.
  dmi.chassis.type: 3
  dmi.chassis.vendor: System76, Inc.
  dmi.chassis.version: wilp11
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr2306:bd10/09/2014:svnSystem76,Inc.:pnWildDogPerformance:pvrwilp11:rvnASUSTeKCOMPUTERINC.:rnH97-PLUS:rvrRevX.0x:cvnSystem76,Inc.:ct3:cvrwilp11:
  dmi.product.name: Wild Dog Performance
  dmi.product.version: wilp11
  dmi.sys.vendor: System76, Inc.

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