← Back to team overview

desktop-packages team mailing list archive

[Bug 1434848] [NEW] firefox crashes at some websites

 

Public bug reported:

Description:	Ubuntu 14.04.2 LTS
Release:	14.04

N: Unable to locate package pkgname

When I visit some webpages, firefox freezes and I can't click anything
or scroll up & down. Sometimes they freeze too fast and stay blank, but
not very often. The webpage addresses appear normally in the address
bar. And on the firefox tab the spinning thing freezes. I close the
firefox window by clicking at "x" and I get the message:

The window "Mozilla Firefox" does not seem to be responding. Do you want
to force it to exit by sending the terminate signal?

Two examples of websites where I have the problem:

http://www.agame.com
http://www.linuxquestions.org

Sometimes appears at the google search pages, too.

Pinging the URLs got the normal displays. And also there' s not seems to
be a sudden large memory spike for these pages.

It's still crashing if I run firefox in safe-mode. This is the terminal
display:

$ firefox -safe-mode

(process:2768): GLib-CRITICAL **: g_slice_set_config: assertion 'sys_page_size == 0' failed
Gtk-Message: (for origin information, set GTK_DEBUG): failed to retrieve property `GtkRange::activate-slider' of type `gboolean' from rc file value "((GString*) 0xaba44aa0)" of type `GString'
Gtk-Message: (for origin information, set GTK_DEBUG): failed to retrieve property `GtkRange::activate-slider' of type `gboolean' from rc file value "((GString*) 0xaba44a30)" of type `GString'
Terminated

Disabling plugins & extensions, re-installation of firefox, updating the
system and re-installing of the OS didn't solve the problem.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: firefox 36.0.1+build2-0ubuntu0.14.04.1
ProcVersionSignature: Ubuntu 3.13.0-46.79-generic 3.13.11-ckt15
Uname: Linux 3.13.0-46-generic i686
AddonCompatCheckDisabled: False
ApportVersion: 2.14.1-0ubuntu3.7
Architecture: i386
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  puppy      1561 F.... lxpanel
BuildID: 20150306140238
CRDA: Error: [Errno 2] No such file or directory: 'iw'
Channel: Unavailable
CurrentDesktop: LXDE
Date: Sat Mar 21 17:57:33 2015
Extensions: extensions.sqlite corrupt or missing
ForcedLayersAccel: False
IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
InstallationDate: Installed on 2015-03-21 (0 days ago)
InstallationMedia: Lubuntu 14.04 LTS "Trusty Tahr" - Release i386 (20140416.2)
IpRoute:
 default via 192.168.1.1 dev eth0  proto static 
 192.168.1.0/24 dev eth0  proto kernel  scope link  src 192.168.1.3  metric 1
Locales: extensions.sqlite corrupt or missing
Plugins:
 QuickTime Plug-in 7.6.9 - /usr/lib/mozilla/plugins/gecko-mediaplayer-qt.so (gecko-mediaplayer)
 RealPlayer 9 - /usr/lib/mozilla/plugins/gecko-mediaplayer-rm.so (gecko-mediaplayer)
 Windows Media Player Plug-in - /usr/lib/mozilla/plugins/gecko-mediaplayer-wmp.so (gecko-mediaplayer)
 DivX Browser Plug-In - /usr/lib/mozilla/plugins/gecko-mediaplayer-dvx.so (gecko-mediaplayer)
 mplayerplug-in is now gecko-mediaplayer 1.0.8 - /usr/lib/mozilla/plugins/gecko-mediaplayer.so (gecko-mediaplayer)
PrefSources: prefs.js
Profiles: Profile0 (Default) - LastVersion=36.0.1/20150306140238 (In use)
RelatedPackageVersions: gecko-mediaplayer 1.0.8-4ubuntu1
RfKill:
 0: phy0: Wireless LAN
 	Soft blocked: no
 	Hard blocked: yes
RunningIncompatibleAddons: False
SourcePackage: firefox
Themes: extensions.sqlite corrupt or missing
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/22/2005
dmi.bios.vendor: TOSHIBA
dmi.bios.version: V2.40
dmi.board.name: Satellite L10
dmi.board.vendor: TOSHIBA
dmi.board.version: Rev 1.0
dmi.chassis.asset.tag: PSL10E-021011GE
dmi.chassis.type: 10
dmi.chassis.vendor: TOSHIBA
dmi.chassis.version: Rev.1
dmi.modalias: dmi:bvnTOSHIBA:bvrV2.40:bd06/22/2005:svnTOSHIBA:pnSatelliteL10:pvrPSL10E-021011GE:rvnTOSHIBA:rnSatelliteL10:rvrRev1.0:cvnTOSHIBA:ct10:cvrRev.1:
dmi.product.name: Satellite L10
dmi.product.version: PSL10E-021011GE
dmi.sys.vendor: TOSHIBA

** Affects: firefox (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: apport-bug i386 trusty

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to firefox in Ubuntu.
https://bugs.launchpad.net/bugs/1434848

Title:
  firefox crashes at some websites

Status in firefox package in Ubuntu:
  New

Bug description:
  Description:	Ubuntu 14.04.2 LTS
  Release:	14.04

  N: Unable to locate package pkgname

  When I visit some webpages, firefox freezes and I can't click anything
  or scroll up & down. Sometimes they freeze too fast and stay blank,
  but not very often. The webpage addresses appear normally in the
  address bar. And on the firefox tab the spinning thing freezes. I
  close the firefox window by clicking at "x" and I get the message:

  The window "Mozilla Firefox" does not seem to be responding. Do you
  want to force it to exit by sending the terminate signal?

  Two examples of websites where I have the problem:

  http://www.agame.com
  http://www.linuxquestions.org

  Sometimes appears at the google search pages, too.

  Pinging the URLs got the normal displays. And also there' s not seems
  to be a sudden large memory spike for these pages.

  It's still crashing if I run firefox in safe-mode. This is the
  terminal display:

  $ firefox -safe-mode

  (process:2768): GLib-CRITICAL **: g_slice_set_config: assertion 'sys_page_size == 0' failed
  Gtk-Message: (for origin information, set GTK_DEBUG): failed to retrieve property `GtkRange::activate-slider' of type `gboolean' from rc file value "((GString*) 0xaba44aa0)" of type `GString'
  Gtk-Message: (for origin information, set GTK_DEBUG): failed to retrieve property `GtkRange::activate-slider' of type `gboolean' from rc file value "((GString*) 0xaba44a30)" of type `GString'
  Terminated

  Disabling plugins & extensions, re-installation of firefox, updating
  the system and re-installing of the OS didn't solve the problem.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: firefox 36.0.1+build2-0ubuntu0.14.04.1
  ProcVersionSignature: Ubuntu 3.13.0-46.79-generic 3.13.11-ckt15
  Uname: Linux 3.13.0-46-generic i686
  AddonCompatCheckDisabled: False
  ApportVersion: 2.14.1-0ubuntu3.7
  Architecture: i386
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  puppy      1561 F.... lxpanel
  BuildID: 20150306140238
  CRDA: Error: [Errno 2] No such file or directory: 'iw'
  Channel: Unavailable
  CurrentDesktop: LXDE
  Date: Sat Mar 21 17:57:33 2015
  Extensions: extensions.sqlite corrupt or missing
  ForcedLayersAccel: False
  IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
  InstallationDate: Installed on 2015-03-21 (0 days ago)
  InstallationMedia: Lubuntu 14.04 LTS "Trusty Tahr" - Release i386 (20140416.2)
  IpRoute:
   default via 192.168.1.1 dev eth0  proto static 
   192.168.1.0/24 dev eth0  proto kernel  scope link  src 192.168.1.3  metric 1
  Locales: extensions.sqlite corrupt or missing
  Plugins:
   QuickTime Plug-in 7.6.9 - /usr/lib/mozilla/plugins/gecko-mediaplayer-qt.so (gecko-mediaplayer)
   RealPlayer 9 - /usr/lib/mozilla/plugins/gecko-mediaplayer-rm.so (gecko-mediaplayer)
   Windows Media Player Plug-in - /usr/lib/mozilla/plugins/gecko-mediaplayer-wmp.so (gecko-mediaplayer)
   DivX Browser Plug-In - /usr/lib/mozilla/plugins/gecko-mediaplayer-dvx.so (gecko-mediaplayer)
   mplayerplug-in is now gecko-mediaplayer 1.0.8 - /usr/lib/mozilla/plugins/gecko-mediaplayer.so (gecko-mediaplayer)
  PrefSources: prefs.js
  Profiles: Profile0 (Default) - LastVersion=36.0.1/20150306140238 (In use)
  RelatedPackageVersions: gecko-mediaplayer 1.0.8-4ubuntu1
  RfKill:
   0: phy0: Wireless LAN
   	Soft blocked: no
   	Hard blocked: yes
  RunningIncompatibleAddons: False
  SourcePackage: firefox
  Themes: extensions.sqlite corrupt or missing
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 06/22/2005
  dmi.bios.vendor: TOSHIBA
  dmi.bios.version: V2.40
  dmi.board.name: Satellite L10
  dmi.board.vendor: TOSHIBA
  dmi.board.version: Rev 1.0
  dmi.chassis.asset.tag: PSL10E-021011GE
  dmi.chassis.type: 10
  dmi.chassis.vendor: TOSHIBA
  dmi.chassis.version: Rev.1
  dmi.modalias: dmi:bvnTOSHIBA:bvrV2.40:bd06/22/2005:svnTOSHIBA:pnSatelliteL10:pvrPSL10E-021011GE:rvnTOSHIBA:rnSatelliteL10:rvrRev1.0:cvnTOSHIBA:ct10:cvrRev.1:
  dmi.product.name: Satellite L10
  dmi.product.version: PSL10E-021011GE
  dmi.sys.vendor: TOSHIBA

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/1434848/+subscriptions


Follow ups

References