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["prasad.ram" <1440407@xxxxxxxxxxxxxxxxxx>]

Public bug reported:

Hi i am using ubuntu 12.04 LTS.
Output of lsb_release -rd

Description:	Ubuntu 12.04.4 LTS
Release:	12.04

Output for policy

empathy:
  Installed: 3.4.2.3-0ubuntu1.1
  Candidate: 3.4.2.3-0ubuntu1.1
  Version table:
 *** 3.4.2.3-0ubuntu1.1 0
        500 http://in.archive.ubuntu.com/ubuntu/ precise-updates/main i386 Packages
        100 /var/lib/dpkg/status
     3.4.1-0ubuntu1 0
        500 http://in.archive.ubuntu.com/ubuntu/ precise/main i386 Packages
     2.30.0.1-0ubuntu3 0
        500 http://us.archive.ubuntu.com/ubuntu/ lucid/main i386 Packages

 i configured one gmail account let's suppose account1 in empathy. Now i
want to add one more gmail account to empathy which is account2. while i
was trying to connect to account2 it's giving "Authentication Failed"
error , i tried so many times to check my password i gave the same
password in gmail also there it's working. But if login with my account1
it's working. So atlast i found that apart from account1 it was not
accepting any other gmail accounts. So please help me to solve this
problem. The below are logs of type Empathy.Auth

empathy/Tls-DEBUG: Saturday 04 April 2015 13:15:29.294514: handle_channels: Handle TLS or SASL carrier channels.
empathy/Tls-DEBUG: Saturday 04 April 2015 13:15:29.294583: tls_handler_init_async: Received hostname: gmail.com
empathy/Tls-DEBUG: Saturday 04 April 2015 13:15:29.294624: tls_handler_init_async: Received reference identities: gmail.com, talk.google.com, talk.google.com
empathy/Tls-DEBUG: Saturday 04 April 2015 13:15:29.294665: tls_handler_init_async: Creating an EmpathyTLSCertificate for path /org/freedesktop/Telepathy/Connection/gabble/jabber/prasad_2edeveloper126_40gmail_2ecom_2fd5b24ae6/ServerTLSChannel1/TLSCertificateObject, bus name :1.191
empathy/Tls-DEBUG: Saturday 04 April 2015 13:15:29.295877: tls_certificate_got_all_cb: Got a certificate chain long 3, of type x509
empathy/Tls-DEBUG: Saturday 04 April 2015 13:15:29.295979: auth_factory_new_tls_handler_cb: New TLS server handler received from the factory
empathy/Tls-DEBUG: Saturday 04 April 2015 13:15:29.296041: empathy_tls_verifier_verify_async: Starting verification
empathy/Tls-DEBUG: Saturday 04 April 2015 13:15:29.296294: empathy_server_tls_handler_finalize: 0x9a25af0
empathy/Tls-DEBUG: Saturday 04 April 2015 13:15:29.315774: perform_verification: Performing verification
empathy/Tls-DEBUG: Saturday 04 April 2015 13:15:29.315851: debug_certificate_chain: Certificate chain: length 4 status anchored
empathy/Tls-DEBUG: Saturday 04 April 2015 13:15:29.316283: debug_certificate: Certificate: C=US, ST=California, L=Mountain View, O=Google Inc, CN=gmail.com
empathy/Tls-DEBUG: Saturday 04 April 2015 13:15:29.316540: debug_certificate: Certificate: C=US, O=Google Inc, CN=Google Internet Authority G2
empathy/Tls-DEBUG: Saturday 04 April 2015 13:15:29.316792: debug_certificate: Certificate: C=US, O=GeoTrust Inc., CN=GeoTrust Global CA
empathy/Tls-DEBUG: Saturday 04 April 2015 13:15:29.317260: debug_certificate: Certificate: C=US, O=Equifax, OU=Equifax Secure Certificate Authority
empathy/Tls-DEBUG: Saturday 04 April 2015 13:15:29.324692: perform_verification: Certificate verification gave result 1 with reason 0
empathy/Tls-DEBUG: Saturday 04 April 2015 13:15:29.324975: perform_verification: Hostname matched
empathy/Tls-DEBUG: Saturday 04 April 2015 13:15:29.325108: complete_verification: Verification successful, completing...
empathy/Tls-DEBUG: Saturday 04 April 2015 13:15:29.325525: empathy_tls_certificate_accept_async: Accepting TLS certificate
empathy/Tls-DEBUG: Saturday 04 April 2015 13:15:29.327199: empathy_tls_verifier_finalize: 0x9a25b90
empathy/Tls-DEBUG: Saturday 04 April 2015 13:15:29.327491: cert_proxy_accept_cb: Callback for accept(), error (nil)
empathy/Tls-DEBUG: Saturday 04 April 2015 13:15:29.327876: empathy_tls_certificate_finalize: 0x9a14068
empathy/Tls-DEBUG: Saturday 04 April 2015 13:15:29.523294: observe_channels: New auth channel to observe
empathy/Other-DEBUG: Saturday 04 April 2015 13:15:29.523351: empathy_keyring_get_account_password_async: Trying to get password for: gabble/jabber/prasad_2edeveloper126_40gmail_2ecom0
empathy/Other-DEBUG: Saturday 04 April 2015 13:15:29.527056: find_items_cb: Got 1 secrets; use the first one
empathy/Tls-DEBUG: Saturday 04 April 2015 13:15:29.527215: get_password_cb: We have a password for account /org/freedesktop/Telepathy/Account/gabble/jabber/prasad_2edeveloper126_40gmail_2ecom0, calling Claim
empathy/Tls-DEBUG: Saturday 04 April 2015 13:15:29.528861: password_claim_cb: Claim called successfully
empathy/Other-DEBUG: Saturday 04 April 2015 13:15:29.529205: empathy_keyring_get_account_password_async: Trying to get password for: gabble/jabber/prasad_2edeveloper126_40gmail_2ecom0
empathy/Other-DEBUG: Saturday 04 April 2015 13:15:29.530690: find_items_cb: Got 1 secrets; use the first one
empathy/Tls-DEBUG: Saturday 04 April 2015 13:15:29.530843: auth_factory_new_sasl_handler_cb: New SASL server handler received from the factory
empathy/Sasl-DEBUG: Saturday 04 April 2015 13:15:29.530992: empathy_server_sasl_handler_provide_password: Calling StartMechanismWithData with our password
empathy/Sasl-DEBUG: Saturday 04 April 2015 13:15:29.532058: empathy_server_sasl_handler_provide_password: not remembering the password
empathy/Sasl-DEBUG: Saturday 04 April 2015 13:15:29.532110: empathy_server_sasl_handler_provide_password: MaySaveResponse unknown, assuming TRUE
empathy/Sasl-DEBUG: Saturday 04 April 2015 13:15:29.532239: sasl_status_changed_cb: SASL status changed to 'in progress'
empathy/Sasl-DEBUG: Saturday 04 April 2015 13:15:29.532299: start_mechanism_with_data_cb: Started mechanism successfully
empathy/Sasl-DEBUG: Saturday 04 April 2015 13:15:29.798513: sasl_status_changed_cb: SASL status changed to 'server failed'
empathy/Tls-DEBUG: Saturday 04 April 2015 13:15:29.798572: auth_factory_auth_passsword_failed: Authentification on gabble/jabber/prasad_2edeveloper126_40gmail_2ecom0 failed, popup password dialog
empathy/Sasl-DEBUG: Saturday 04 April 2015 13:15:29.891716: base_password_dialog_grab_keyboard: Could not get the event device!
empathy/Sasl-DEBUG: Saturday 04 April 2015 13:15:29.893841: base_password_dialog_grab_keyboard: Could not get the event device!
empathy/Tls-DEBUG: Saturday 04 April 2015 13:15:29.894184: sasl_handler_invalidated_cb: SASL handler for channel /org/freedesktop/Telepathy/Connection/gabble/jabber/prasad_2edeveloper126_40gmail_2ecom_2fd5b24ae6/ServerSASLChannel is invalidated, unref it
empathy/Sasl-DEBUG: Saturday 04 April 2015 13:15:29.894336: empathy_server_sasl_handler_dispose: 0x9a1b078
empathy/Sasl-DEBUG: Saturday 04 April 2015 13:15:29.894471: empathy_server_sasl_handler_finalize: 0x9a1b078
empathy/Sasl-DEBUG: Saturday 04 April 2015 13:15:29.916078: base_password_dialog_grab_keyboard: Could not get the event device!
empathy/Sasl-DEBUG: Saturday 04 April 2015 13:15:29.918900: base_password_dialog_grab_keyboard: Could not get the event device!
empathy/Sasl-DEBUG: Saturday 04 April 2015 13:15:36.656407: base_password_dialog_grab_keyboard: Could not get the event device!

** Affects: empathy (Ubuntu)
     Importance: Undecided
         Status: New

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Packages, which is subscribed to empathy in Ubuntu.
https://bugs.launchpad.net/bugs/1440407

Title:
  Empathy Not working in other gmail accounts

Status in empathy package in Ubuntu:
  New

Bug description:
  Hi i am using ubuntu 12.04 LTS.
  Output of lsb_release -rd

  Description:	Ubuntu 12.04.4 LTS
  Release:	12.04

  Output for policy

  empathy:
    Installed: 3.4.2.3-0ubuntu1.1
    Candidate: 3.4.2.3-0ubuntu1.1
    Version table:
   *** 3.4.2.3-0ubuntu1.1 0
          500 http://in.archive.ubuntu.com/ubuntu/ precise-updates/main i386 Packages
          100 /var/lib/dpkg/status
       3.4.1-0ubuntu1 0
          500 http://in.archive.ubuntu.com/ubuntu/ precise/main i386 Packages
       2.30.0.1-0ubuntu3 0
          500 http://us.archive.ubuntu.com/ubuntu/ lucid/main i386 Packages

   i configured one gmail account let's suppose account1 in empathy. Now
  i want to add one more gmail account to empathy which is account2.
  while i was trying to connect to account2 it's giving "Authentication
  Failed" error , i tried so many times to check my password i gave the
  same password in gmail also there it's working. But if login with my
  account1 it's working. So atlast i found that apart from account1 it
  was not accepting any other gmail accounts. So please help me to solve
  this problem. The below are logs of type Empathy.Auth

  empathy/Tls-DEBUG: Saturday 04 April 2015 13:15:29.294514: handle_channels: Handle TLS or SASL carrier channels.
  empathy/Tls-DEBUG: Saturday 04 April 2015 13:15:29.294583: tls_handler_init_async: Received hostname: gmail.com
  empathy/Tls-DEBUG: Saturday 04 April 2015 13:15:29.294624: tls_handler_init_async: Received reference identities: gmail.com, talk.google.com, talk.google.com
  empathy/Tls-DEBUG: Saturday 04 April 2015 13:15:29.294665: tls_handler_init_async: Creating an EmpathyTLSCertificate for path /org/freedesktop/Telepathy/Connection/gabble/jabber/prasad_2edeveloper126_40gmail_2ecom_2fd5b24ae6/ServerTLSChannel1/TLSCertificateObject, bus name :1.191
  empathy/Tls-DEBUG: Saturday 04 April 2015 13:15:29.295877: tls_certificate_got_all_cb: Got a certificate chain long 3, of type x509
  empathy/Tls-DEBUG: Saturday 04 April 2015 13:15:29.295979: auth_factory_new_tls_handler_cb: New TLS server handler received from the factory
  empathy/Tls-DEBUG: Saturday 04 April 2015 13:15:29.296041: empathy_tls_verifier_verify_async: Starting verification
  empathy/Tls-DEBUG: Saturday 04 April 2015 13:15:29.296294: empathy_server_tls_handler_finalize: 0x9a25af0
  empathy/Tls-DEBUG: Saturday 04 April 2015 13:15:29.315774: perform_verification: Performing verification
  empathy/Tls-DEBUG: Saturday 04 April 2015 13:15:29.315851: debug_certificate_chain: Certificate chain: length 4 status anchored
  empathy/Tls-DEBUG: Saturday 04 April 2015 13:15:29.316283: debug_certificate: Certificate: C=US, ST=California, L=Mountain View, O=Google Inc, CN=gmail.com
  empathy/Tls-DEBUG: Saturday 04 April 2015 13:15:29.316540: debug_certificate: Certificate: C=US, O=Google Inc, CN=Google Internet Authority G2
  empathy/Tls-DEBUG: Saturday 04 April 2015 13:15:29.316792: debug_certificate: Certificate: C=US, O=GeoTrust Inc., CN=GeoTrust Global CA
  empathy/Tls-DEBUG: Saturday 04 April 2015 13:15:29.317260: debug_certificate: Certificate: C=US, O=Equifax, OU=Equifax Secure Certificate Authority
  empathy/Tls-DEBUG: Saturday 04 April 2015 13:15:29.324692: perform_verification: Certificate verification gave result 1 with reason 0
  empathy/Tls-DEBUG: Saturday 04 April 2015 13:15:29.324975: perform_verification: Hostname matched
  empathy/Tls-DEBUG: Saturday 04 April 2015 13:15:29.325108: complete_verification: Verification successful, completing...
  empathy/Tls-DEBUG: Saturday 04 April 2015 13:15:29.325525: empathy_tls_certificate_accept_async: Accepting TLS certificate
  empathy/Tls-DEBUG: Saturday 04 April 2015 13:15:29.327199: empathy_tls_verifier_finalize: 0x9a25b90
  empathy/Tls-DEBUG: Saturday 04 April 2015 13:15:29.327491: cert_proxy_accept_cb: Callback for accept(), error (nil)
  empathy/Tls-DEBUG: Saturday 04 April 2015 13:15:29.327876: empathy_tls_certificate_finalize: 0x9a14068
  empathy/Tls-DEBUG: Saturday 04 April 2015 13:15:29.523294: observe_channels: New auth channel to observe
  empathy/Other-DEBUG: Saturday 04 April 2015 13:15:29.523351: empathy_keyring_get_account_password_async: Trying to get password for: gabble/jabber/prasad_2edeveloper126_40gmail_2ecom0
  empathy/Other-DEBUG: Saturday 04 April 2015 13:15:29.527056: find_items_cb: Got 1 secrets; use the first one
  empathy/Tls-DEBUG: Saturday 04 April 2015 13:15:29.527215: get_password_cb: We have a password for account /org/freedesktop/Telepathy/Account/gabble/jabber/prasad_2edeveloper126_40gmail_2ecom0, calling Claim
  empathy/Tls-DEBUG: Saturday 04 April 2015 13:15:29.528861: password_claim_cb: Claim called successfully
  empathy/Other-DEBUG: Saturday 04 April 2015 13:15:29.529205: empathy_keyring_get_account_password_async: Trying to get password for: gabble/jabber/prasad_2edeveloper126_40gmail_2ecom0
  empathy/Other-DEBUG: Saturday 04 April 2015 13:15:29.530690: find_items_cb: Got 1 secrets; use the first one
  empathy/Tls-DEBUG: Saturday 04 April 2015 13:15:29.530843: auth_factory_new_sasl_handler_cb: New SASL server handler received from the factory
  empathy/Sasl-DEBUG: Saturday 04 April 2015 13:15:29.530992: empathy_server_sasl_handler_provide_password: Calling StartMechanismWithData with our password
  empathy/Sasl-DEBUG: Saturday 04 April 2015 13:15:29.532058: empathy_server_sasl_handler_provide_password: not remembering the password
  empathy/Sasl-DEBUG: Saturday 04 April 2015 13:15:29.532110: empathy_server_sasl_handler_provide_password: MaySaveResponse unknown, assuming TRUE
  empathy/Sasl-DEBUG: Saturday 04 April 2015 13:15:29.532239: sasl_status_changed_cb: SASL status changed to 'in progress'
  empathy/Sasl-DEBUG: Saturday 04 April 2015 13:15:29.532299: start_mechanism_with_data_cb: Started mechanism successfully
  empathy/Sasl-DEBUG: Saturday 04 April 2015 13:15:29.798513: sasl_status_changed_cb: SASL status changed to 'server failed'
  empathy/Tls-DEBUG: Saturday 04 April 2015 13:15:29.798572: auth_factory_auth_passsword_failed: Authentification on gabble/jabber/prasad_2edeveloper126_40gmail_2ecom0 failed, popup password dialog
  empathy/Sasl-DEBUG: Saturday 04 April 2015 13:15:29.891716: base_password_dialog_grab_keyboard: Could not get the event device!
  empathy/Sasl-DEBUG: Saturday 04 April 2015 13:15:29.893841: base_password_dialog_grab_keyboard: Could not get the event device!
  empathy/Tls-DEBUG: Saturday 04 April 2015 13:15:29.894184: sasl_handler_invalidated_cb: SASL handler for channel /org/freedesktop/Telepathy/Connection/gabble/jabber/prasad_2edeveloper126_40gmail_2ecom_2fd5b24ae6/ServerSASLChannel is invalidated, unref it
  empathy/Sasl-DEBUG: Saturday 04 April 2015 13:15:29.894336: empathy_server_sasl_handler_dispose: 0x9a1b078
  empathy/Sasl-DEBUG: Saturday 04 April 2015 13:15:29.894471: empathy_server_sasl_handler_finalize: 0x9a1b078
  empathy/Sasl-DEBUG: Saturday 04 April 2015 13:15:29.916078: base_password_dialog_grab_keyboard: Could not get the event device!
  empathy/Sasl-DEBUG: Saturday 04 April 2015 13:15:29.918900: base_password_dialog_grab_keyboard: Could not get the event device!
  empathy/Sasl-DEBUG: Saturday 04 April 2015 13:15:36.656407: base_password_dialog_grab_keyboard: Could not get the event device!

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