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Message #116164
[Bug 601604] Re: Canon PIXMA IP4200 Printer won't print since just a little after upgrading to Ubuntu 10.04
Thank you for taking the time to report this bug and helping to make
Ubuntu better. We are sorry that we do not always have the capacity to
look at all reported bugs in a timely manner. There have been many
changes in Ubuntu since that time you reported the bug and your problem
may have been fixed with some of the updates. Ubuntu 10.04 supported
ends tomorrow, it would help us a lot if you could test it on a
currently supported Ubuntu version. When you test it and it is still an
issue, kindly upload the updated logs by running apport-collect -p cups
601604 and provide you cups error log after trying to print as described
here: https://wiki.ubuntu.com/DebuggingPrintingProblems#CUPS_error_log
** Changed in: cups (Ubuntu)
Status: New => Incomplete
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https://bugs.launchpad.net/bugs/601604
Title:
Canon PIXMA IP4200 Printer won't print since just a little after
upgrading to Ubuntu 10.04
Status in CUPS - Common Unix Printing System:
Invalid
Status in cups package in Ubuntu:
Incomplete
Bug description:
My Cannon IP4200 Printer is in good working condition, & ever since
one of the first updates to Ubuntu 10.04, the printer hasn't been
Printing at all, when going through the procedures under, Clicking on
the "Print Button", or the "Print" entry under "File" in any of my
Programs (eg. Open Office Writer, Mozilla Thunderbird etc.).
Ubuntu 10.04 is now updated to the Kernel:- 2.6.32-23
Gnome:- 2.30.2
GCC version:- 4.4.3 (i486 - Linux - gnu)
xorg version:- unknown (16 June 2010 09:31:32am)
and still no go with the Printer.. I would really appreciate your help
in this, Regards David
____________________________________________
Please find attached:- Cannon PIXMA Debugging Reports - txt (which
include Reports (1) & (2) below)
Find Report (1) troubleshoot file - Report from "Print Test page"
Find Report (2) Out put from PRINTER DETECTION - USB Printer - and Test to see it the Printer is DETECTED by CUPS
---
Architecture: i386
CheckboxSubmission: 811e4b4d96e4451233b9b4cc8352dcbb
CheckboxSystem: 4ed15c40009aa6f7770f606350a390a2
CupsErrorLog:
DistroRelease: Ubuntu 10.04
Lpstat: device for Canon-iP4200: usb://Canon/iP4200
MachineType: Gigabyte Technology Co., Ltd. GA-MA78GM-US2H
NonfreeKernelModules: fglrx
Package: cups 1.4.3-1ubuntu1.2
PackageArchitecture: i386
Papersize: a4
PpdFiles: Canon-iP4200: Canon PIXMA iP4200 - CUPS+Gutenprint v5.2.5 Simplified
ProcCmdLine: root=UUID=12cbac0a-073d-4886-8655-db951e0e2c63 ro quiet splash
ProcEnviron:
LANG=en_AU.UTF-8
SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-23.37-generic 2.6.32.15+drm33.5
Tags: lucid
Uname: Linux 2.6.32-23-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 01/02/2009
dmi.bios.vendor: Award Software International, Inc.
dmi.bios.version: F2
dmi.board.name: GA-MA78GM-US2H
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.modalias: dmi:bvnAwardSoftwareInternational,Inc.:bvrF2:bd01/02/2009:svnGigabyteTechnologyCo.,Ltd.:pnGA-MA78GM-US2H:pvr:rvnGigabyteTechnologyCo.,Ltd.:rnGA-MA78GM-US2H:rvr:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvr:
dmi.product.name: GA-MA78GM-US2H
dmi.sys.vendor: Gigabyte Technology Co., Ltd.
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