desktop-packages team mailing list archive

[Pascal De Vuyst <pascal.devuyst@xxxxxxxxx>]

Thank you for taking the time to report this bug and helping to make
Ubuntu better. We are sorry that we do not always have the capacity to
look at all reported bugs in a timely manner. There have been many
changes in Ubuntu since that time you reported the bug and your problem
may have been fixed with some of the updates. Ubuntu 10.04 supported
ends tomorrow, it would help us a lot if you could test it on a
currently supported Ubuntu version. When you test it and it is still an
issue, kindly upload the updated logs by running apport-collect -p cups
601604 and provide you cups error log after trying to print as described
here: https://wiki.ubuntu.com/DebuggingPrintingProblems#CUPS_error_log

** Changed in: cups (Ubuntu)
       Status: New => Incomplete

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https://bugs.launchpad.net/bugs/601604

Title:
  Canon PIXMA IP4200 Printer won't print since just a little after
  upgrading to Ubuntu 10.04

Status in CUPS - Common Unix Printing System:
  Invalid
Status in cups package in Ubuntu:
  Incomplete

Bug description:
  My Cannon IP4200 Printer is in good working condition, & ever since
  one of the first updates to Ubuntu 10.04, the printer hasn't been
  Printing at all, when going through the procedures under, Clicking on
  the "Print Button", or the "Print" entry under "File" in any of my
  Programs (eg. Open Office Writer, Mozilla Thunderbird etc.).

  Ubuntu 10.04 is now updated to the Kernel:-   2.6.32-23
                                                               Gnome:-    2.30.2 
                                                       GCC version:-   4.4.3 (i486 - Linux - gnu)
                                                       xorg version:-   unknown  (16 June 2010  09:31:32am)

  and still no go with the Printer.. I would really appreciate your help
  in this, Regards David

  ____________________________________________

  Please find attached:-  Cannon PIXMA Debugging Reports - txt    (which
  include Reports (1) & (2) below)

  Find Report (1)  troubleshoot file  -   Report from "Print Test page"

  Find Report (2) Out put from PRINTER DETECTION - USB Printer  -  and Test to see it the Printer is DETECTED by CUPS
  --- 
  Architecture: i386
  CheckboxSubmission: 811e4b4d96e4451233b9b4cc8352dcbb
  CheckboxSystem: 4ed15c40009aa6f7770f606350a390a2
  CupsErrorLog:
   
  DistroRelease: Ubuntu 10.04
  Lpstat: device for Canon-iP4200: usb://Canon/iP4200
  MachineType: Gigabyte Technology Co., Ltd. GA-MA78GM-US2H
  NonfreeKernelModules: fglrx
  Package: cups 1.4.3-1ubuntu1.2
  PackageArchitecture: i386
  Papersize: a4
  PpdFiles: Canon-iP4200: Canon PIXMA iP4200 - CUPS+Gutenprint v5.2.5 Simplified
  ProcCmdLine: root=UUID=12cbac0a-073d-4886-8655-db951e0e2c63 ro quiet splash
  ProcEnviron:
   LANG=en_AU.UTF-8
   SHELL=/bin/bash
  ProcVersionSignature: Ubuntu 2.6.32-23.37-generic 2.6.32.15+drm33.5
  Tags: lucid
  Uname: Linux 2.6.32-23-generic i686
  UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
  dmi.bios.date: 01/02/2009
  dmi.bios.vendor: Award Software International, Inc.
  dmi.bios.version: F2
  dmi.board.name: GA-MA78GM-US2H
  dmi.board.vendor: Gigabyte Technology Co., Ltd.
  dmi.chassis.type: 3
  dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
  dmi.modalias: dmi:bvnAwardSoftwareInternational,Inc.:bvrF2:bd01/02/2009:svnGigabyteTechnologyCo.,Ltd.:pnGA-MA78GM-US2H:pvr:rvnGigabyteTechnologyCo.,Ltd.:rnGA-MA78GM-US2H:rvr:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvr:
  dmi.product.name: GA-MA78GM-US2H
  dmi.sys.vendor: Gigabyte Technology Co., Ltd.

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