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Message #119485
[Bug 1440032] Re: nm-applet is missing the Sierra EM7345 4G LTE
Removing the modules is not really working everytime.
The nm-applet is displayed (enter the sim pin) sometimes on the login
screen(enter password screen for login). In this case you can't activate
the Sierra card. Everytime you will receive an error, that the card
isn't ready or activated.
--
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to network-manager-applet in Ubuntu.
https://bugs.launchpad.net/bugs/1440032
Title:
nm-applet is missing the Sierra EM7345 4G LTE
Status in network-manager-applet package in Ubuntu:
Confirmed
Bug description:
The current system Ubuntu 15.04 Beta2 (up2date) is missing the nm-
applet after restarting the system.
It might be a problem with the Sierra EM7345 module?!
After the new install of Ubuntu 15.04 Beta2 i saw the Sierra for one or two times inside the nm-applet and i could create a mobile-data connection over HSDPA/UMTS/LTE. But just for this time.
Now, after some regular updates, the Sierra Card is not accessable
inside the nm-applet menu for creating a new mobile data connection,
the old connection profil is missing too. The Sierra EM7345 was also
named as cdc-wdm not by name.
[ 2.277029] usb 1-4: New USB device found, idVendor=1199, idProduct=a001
[ 2.277031] usb 1-4: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[ 2.277033] usb 1-4: Product: Sierra Wireless EM7345 4G LTE
[ 2.277034] usb 1-4: Manufacturer: Sierra Wireless Inc.
[ 2.277035] usb 1-4: SerialNumber: 013937003691337
# lsusb
Bus 003 Device 002: ID 8087:8001 Intel Corp.
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 006: ID 04f2:b449 Chicony Electronics Co., Ltd
Bus 001 Device 005: ID 8087:0a2a Intel Corp.
Bus 001 Device 004: ID 138a:0017 Validity Sensors, Inc.
Bus 001 Device 003: ID 058f:9540 Alcor Micro Corp.
Bus 001 Device 002: ID 1199:a001 Sierra Wireless, Inc.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
ProblemType: Bug
DistroRelease: Ubuntu 15.04
Package: network-manager-gnome 0.9.10.1-0ubuntu2
ProcVersionSignature: Ubuntu 3.19.0-11.11-generic 3.19.3
Uname: Linux 3.19.0-11-generic x86_64
ApportVersion: 2.17-0ubuntu1
Architecture: amd64
CurrentDesktop: Unity
Date: Fri Apr 3 13:24:21 2015
EcryptfsInUse: Yes
ExecutablePath: /usr/bin/nm-applet
IfupdownConfig:
# interfaces(5) file used by ifup(8) and ifdown(8)
auto lo
iface lo inet loopback
InstallationDate: Installed on 2015-04-02 (0 days ago)
InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Beta amd64 (20150326)
IpRoute:
default via 192.168.0.1 dev wlan0 proto static metric 1024
192.168.0.0/24 dev wlan0 proto kernel scope link src 192.168.0.193
NetworkManager.state:
[main]
NetworkingEnabled=true
WirelessEnabled=true
WWANEnabled=true
WimaxEnabled=true
ProcEnviron:
LANGUAGE=de_DE
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=de_DE.UTF-8
SHELL=/bin/bash
SourcePackage: network-manager-applet
UpgradeStatus: No upgrade log present (probably fresh install)
nmcli-dev:
DEVICE TYPE STATE DBUS-PATH CONNECTION CON-UUID CON-PATH
wlan0 wifi connected /org/freedesktop/NetworkManager/Devices/2 5ghz.offlinehoster.de e1d2c80e-d6c2-4029-80bd-ed4e93fac4d5 /org/freedesktop/NetworkManager/ActiveConnection/1
eth0 ethernet unavailable /org/freedesktop/NetworkManager/Devices/1 -- -- --
lo loopback unmanaged /org/freedesktop/NetworkManager/Devices/0 -- -- --
nmcli-nm: Error: command ['nmcli', '-f', 'all', 'nm'] failed with exit code 2: Error: Object 'nm' is unknown, try 'nmcli help'.
---
ApportVersion: 2.17.2-0ubuntu1
Architecture: amd64
DistroRelease: Ubuntu 15.04
IfupdownConfig:
# interfaces(5) file used by ifup(8) and ifdown(8)
auto lo
iface lo inet loopback
InstallationDate: Installed on 2015-04-03 (18 days ago)
InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Beta amd64 (20150326)
IpRoute:
default via 10.100.1.1 dev eth0 proto static metric 1024
10.100.1.0/24 dev eth0 proto kernel scope link src 10.100.1.99
169.254.0.0/16 dev eth0 scope link metric 1000
NetworkManager.state:
[main]
NetworkingEnabled=true
WirelessEnabled=false
WWANEnabled=false
WimaxEnabled=true
Package: network-manager-applet (not installed)
ProcEnviron:
LANGUAGE=de_DE
TERM=xterm
PATH=(custom, no user)
LANG=de_DE.UTF-8
SHELL=/bin/bash
ProcVersionSignature: Ubuntu 3.19.0-15.15-generic 3.19.3
Tags: vivid
Uname: Linux 3.19.0-15-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:
_MarkForUpload: True
nmcli-dev:
DEVICE TYPE STATE DBUS-PATH CONNECTION CON-UUID CON-PATH
eth0 ethernet connected /org/freedesktop/NetworkManager/Devices/1 Automatisches Ethernet 97829441-a5a9-4a17-a8b0-817db2292448 /org/freedesktop/NetworkManager/ActiveConnection/5
cdc-wdm0 gsm unavailable /org/freedesktop/NetworkManager/Devices/6 -- -- --
wlan0 wifi unavailable /org/freedesktop/NetworkManager/Devices/2 -- -- --
lo loopback unmanaged /org/freedesktop/NetworkManager/Devices/0 -- -- --
nmcli-nm: Error: command ['nmcli', '-f', 'all', 'nm'] failed with exit code 2: Error: Object 'nm' is unknown, try 'nmcli help'.
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References