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[Bug 1440032] [NEW] nm-applet is missing the Sierra EM7345 4G LTE

 

Public bug reported:

The current system Ubuntu 15.04 Beta2 (up2date) is missing the nm-applet
after restarting the system.

It might be a problem with the Sierra EM7345 module?!
After the new install of Ubuntu 15.04 Beta2 i saw the Sierra for one or two times inside the nm-applet and i could create a mobile-data connection over HSDPA/UMTS/LTE. But just for this time.

Now, after some regular updates, the Sierra Card is not accessable
inside the nm-applet menu for creating a new mobile data connection, the
old connection profil is missing too. The Sierra EM7345 was also named
as cdc-wdm not by name.

[ 2.277029] usb 1-4: New USB device found, idVendor=1199, idProduct=a001
[ 2.277031] usb 1-4: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[ 2.277033] usb 1-4: Product: Sierra Wireless EM7345 4G LTE
[ 2.277034] usb 1-4: Manufacturer: Sierra Wireless Inc.
[ 2.277035] usb 1-4: SerialNumber: 013937003691337

# lsusb
Bus 003 Device 002: ID 8087:8001 Intel Corp.
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 006: ID 04f2:b449 Chicony Electronics Co., Ltd
Bus 001 Device 005: ID 8087:0a2a Intel Corp.
Bus 001 Device 004: ID 138a:0017 Validity Sensors, Inc.
Bus 001 Device 003: ID 058f:9540 Alcor Micro Corp.
Bus 001 Device 002: ID 1199:a001 Sierra Wireless, Inc.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

ProblemType: Bug
DistroRelease: Ubuntu 15.04
Package: network-manager-gnome 0.9.10.1-0ubuntu2
ProcVersionSignature: Ubuntu 3.19.0-11.11-generic 3.19.3
Uname: Linux 3.19.0-11-generic x86_64
ApportVersion: 2.17-0ubuntu1
Architecture: amd64
CurrentDesktop: Unity
Date: Fri Apr  3 13:24:21 2015
EcryptfsInUse: Yes
ExecutablePath: /usr/bin/nm-applet
IfupdownConfig:
 # interfaces(5) file used by ifup(8) and ifdown(8)
 auto lo
 iface lo inet loopback
InstallationDate: Installed on 2015-04-02 (0 days ago)
InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Beta amd64 (20150326)
IpRoute:
 default via 192.168.0.1 dev wlan0  proto static  metric 1024 
 192.168.0.0/24 dev wlan0  proto kernel  scope link  src 192.168.0.193
NetworkManager.state:
 [main]
 NetworkingEnabled=true
 WirelessEnabled=true
 WWANEnabled=true
 WimaxEnabled=true
ProcEnviron:
 LANGUAGE=de_DE
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=de_DE.UTF-8
 SHELL=/bin/bash
SourcePackage: network-manager-applet
UpgradeStatus: No upgrade log present (probably fresh install)
nmcli-dev:
 DEVICE  TYPE      STATE        DBUS-PATH                                  CONNECTION             CON-UUID                              CON-PATH                                           
 wlan0   wifi      connected    /org/freedesktop/NetworkManager/Devices/2  5ghz.offlinehoster.de  e1d2c80e-d6c2-4029-80bd-ed4e93fac4d5  /org/freedesktop/NetworkManager/ActiveConnection/1 
 eth0    ethernet  unavailable  /org/freedesktop/NetworkManager/Devices/1  --                     --                                    --                                                 
 lo      loopback  unmanaged    /org/freedesktop/NetworkManager/Devices/0  --                     --                                    --
nmcli-nm: Error: command ['nmcli', '-f', 'all', 'nm'] failed with exit code 2: Error: Object 'nm' is unknown, try 'nmcli help'.

** Affects: network-manager-applet (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug vivid

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to network-manager-applet in Ubuntu.
https://bugs.launchpad.net/bugs/1440032

Title:
  nm-applet is missing the Sierra EM7345 4G LTE

Status in network-manager-applet package in Ubuntu:
  New

Bug description:
  The current system Ubuntu 15.04 Beta2 (up2date) is missing the nm-
  applet after restarting the system.

  It might be a problem with the Sierra EM7345 module?!
  After the new install of Ubuntu 15.04 Beta2 i saw the Sierra for one or two times inside the nm-applet and i could create a mobile-data connection over HSDPA/UMTS/LTE. But just for this time.

  Now, after some regular updates, the Sierra Card is not accessable
  inside the nm-applet menu for creating a new mobile data connection,
  the old connection profil is missing too. The Sierra EM7345 was also
  named as cdc-wdm not by name.

  [ 2.277029] usb 1-4: New USB device found, idVendor=1199, idProduct=a001
  [ 2.277031] usb 1-4: New USB device strings: Mfr=1, Product=2, SerialNumber=3
  [ 2.277033] usb 1-4: Product: Sierra Wireless EM7345 4G LTE
  [ 2.277034] usb 1-4: Manufacturer: Sierra Wireless Inc.
  [ 2.277035] usb 1-4: SerialNumber: 013937003691337

  # lsusb
  Bus 003 Device 002: ID 8087:8001 Intel Corp.
  Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
  Bus 001 Device 006: ID 04f2:b449 Chicony Electronics Co., Ltd
  Bus 001 Device 005: ID 8087:0a2a Intel Corp.
  Bus 001 Device 004: ID 138a:0017 Validity Sensors, Inc.
  Bus 001 Device 003: ID 058f:9540 Alcor Micro Corp.
  Bus 001 Device 002: ID 1199:a001 Sierra Wireless, Inc.
  Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

  ProblemType: Bug
  DistroRelease: Ubuntu 15.04
  Package: network-manager-gnome 0.9.10.1-0ubuntu2
  ProcVersionSignature: Ubuntu 3.19.0-11.11-generic 3.19.3
  Uname: Linux 3.19.0-11-generic x86_64
  ApportVersion: 2.17-0ubuntu1
  Architecture: amd64
  CurrentDesktop: Unity
  Date: Fri Apr  3 13:24:21 2015
  EcryptfsInUse: Yes
  ExecutablePath: /usr/bin/nm-applet
  IfupdownConfig:
   # interfaces(5) file used by ifup(8) and ifdown(8)
   auto lo
   iface lo inet loopback
  InstallationDate: Installed on 2015-04-02 (0 days ago)
  InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Beta amd64 (20150326)
  IpRoute:
   default via 192.168.0.1 dev wlan0  proto static  metric 1024 
   192.168.0.0/24 dev wlan0  proto kernel  scope link  src 192.168.0.193
  NetworkManager.state:
   [main]
   NetworkingEnabled=true
   WirelessEnabled=true
   WWANEnabled=true
   WimaxEnabled=true
  ProcEnviron:
   LANGUAGE=de_DE
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=de_DE.UTF-8
   SHELL=/bin/bash
  SourcePackage: network-manager-applet
  UpgradeStatus: No upgrade log present (probably fresh install)
  nmcli-dev:
   DEVICE  TYPE      STATE        DBUS-PATH                                  CONNECTION             CON-UUID                              CON-PATH                                           
   wlan0   wifi      connected    /org/freedesktop/NetworkManager/Devices/2  5ghz.offlinehoster.de  e1d2c80e-d6c2-4029-80bd-ed4e93fac4d5  /org/freedesktop/NetworkManager/ActiveConnection/1 
   eth0    ethernet  unavailable  /org/freedesktop/NetworkManager/Devices/1  --                     --                                    --                                                 
   lo      loopback  unmanaged    /org/freedesktop/NetworkManager/Devices/0  --                     --                                    --
  nmcli-nm: Error: command ['nmcli', '-f', 'all', 'nm'] failed with exit code 2: Error: Object 'nm' is unknown, try 'nmcli help'.

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References