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Message #121539
Re: [Bug 1460080] Re: HP laserjet 1018 no longer works
Hi Till!
Thank you for your time: I've tried to work out what my version of HPLIP is, but haven't managed. However, on starting up my computer, I get the following error: (please see adjoined files). On opening the dash, clicking on HPLIP Toolbox produces no result at all. I've also tried some commands on the terminal, but haven't had any success there either.
Sorry about being such a newby.
Thanks again,
Tristram
> Date: Sat, 30 May 2015 00:04:04 +0000
> From: 1460080@xxxxxxxxxxxxxxxxxx
> To: tdshorter@xxxxxxxxxxx
> Subject: [Bug 1460080] Re: HP laserjet 1018 no longer works
>
> Which is the HPLIP which you have actually installed? Is it the 3.15.2
> which is part of Ubuntu 15.04 or did you install an HPLIP directly from
> HP's site (3.15.4)? I ask because you get
>
> Make and Model: HP LaserJet 1018, hpcups 3.15.4, requires proprietary
> plugin
>
> but the automatically added info in this bug report reads:
>
> Package: hplip 3.15.2-0ubuntu4.1
>
> Note that your Ubuntu package of HPLIP (3.15.2-0ubuntu4.1) has bug
> 1422004 fixed. The version from HP does not necessarily contain this
> fix.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1460080
>
> Title:
> HP laserjet 1018 no longer works
>
> Status in HP Linux Imaging and Printing:
> Incomplete
> Status in hplip package in Ubuntu:
> Incomplete
>
> Bug description:
> My first experience of Ubuntu was Utopic Unicorn, about 2 months ago. I installed HPLIP, so as to use my HP Laserjet 1018 printer, and it all worked fine. On upgrading to Ubuntu 15.04, my printer stopped working. I have tried everything I can think of: upgrading HPLIP, removing HPLIP and installing an alternative driver (foomatic), deleting and adding the printer, nothing works. I have also downloaded and installed all updates to Ubuntu. I have noticed, checking through previous bug reports, that this appears to be a recurring problem: people's HP printers work OK until, on upgrading Ubuntu, they suddenly stopped working. Can it be that beta versions are not being properly tested? Having spent most of yesterday on this problem, and having being seriously ticked off by my boss, about it, I am unwilling to spend further time on it. I was going to include some screens shots to support my case, but I can't see how to do this. Here are some more details:
> As of now:
> listed printers are: Canon ip1900 series
> HP Laserjet 1018 (default) / Enabled --> OK / Shared --> OK
> Description: Hewlett-Packard HP LaserJet 1018
> Location: tristram-Aspire-5570Z
> Device URI: usb://HP/LaserJet%201018?serial=LF04EKT
> Make and Model: HP LaserJet 1018 Foomatic/foo2zjs-z1 (recommended)
> Printer state: Idle - Sending data to printer.
>
> Trying to print a test page produces a little box that says: "Submitted - Test page submitted as job (whatever)"
> Noticing that, above, the driver appears to be set to Foomatic, I tried changing it. Now it reads:
> Make and Model: HP LaserJet 1018, hpcups 3.15.4, requires proprietary plugin
>
> I pressed the "Print Test Page" button, and got: "Submitted - Test page submitted as job 64". As usual, nothing happens.
> All this time, the printer is turned on, and connected to my laptop via USB cable, needless to say. On viewing Document print status I have: Job: 64 /User: tristram /Document: Test Page / Printer: Hewlett-Packard-HP-LaserJet-1018 / Size: 1k /Time submitted: 11 minutes ago / Status (printer appears with a red sign) : Stopped - Printer error
> On viewing job attributes, I have (for instance, a screen shot would be really useful here):
> job-more-info: http://localhost:631/jobs/64 (...)
> job-printer-state-message: Filter failed
> job-printer-state-reasons: ['hplip.plugin-error'] (...)
> job-state-reasons: job-completed-with-errors (...)
>
> There's more info in this report, but I don't know what you need...
>
> I hope this is enough for you people to work on. Meanwhile, I'm
> seriously thinking of downgrading my Ubuntu version to what it was
> before, and HPLIP also, except that I don't know for sure what the
> working version was....
>
> Thank you very much,
>
> Tristram
>
> ProblemType: Bug
> DistroRelease: Ubuntu 15.04
> Package: hplip 3.15.2-0ubuntu4.1
> ProcVersionSignature: Ubuntu 3.19.0-18.18-generic 3.19.6
> Uname: Linux 3.19.0-18-generic i686
> ApportVersion: 2.17.2-0ubuntu1.1
> Architecture: i386
> CupsErrorLog:
> E [29/May/2015:09:53:50 -0300] [cups-deviced] PID 12270 (hpfax) stopped with status 1!
> E [29/May/2015:09:54:39 -0300] [cups-deviced] PID 12722 (hpfax) stopped with status 1!
> W [29/May/2015:09:55:28 -0300] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'Hewlett-Packard-HP-LaserJet-1018-Gray..' already exists
> CurrentDesktop: Unity
> Date: Fri May 29 10:00:31 2015
> InstallationDate: Installed on 2015-01-15 (134 days ago)
> InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Release i386 (20141022.1)
> Lpstat:
> device for Canon-iP1900-series: usb://Canon/iP1900%20series?serial=C6EDE8
> device for Hewlett-Packard-HP-LaserJet-1018: usb://HP/LaserJet%201018?serial=LF04EKT
> MachineType: Acer, inc. Aspire 5570Z
> Papersize: letter
> PccardctlIdent:
> Socket 0:
> no product info available
> PccardctlStatus:
> Socket 0:
> no card
> PpdFiles:
> Canon-iP1900-series: Canon iP1900 series Ver.3.90
> Hewlett-Packard-HP-LaserJet-1018: HP LaserJet 1018 Foomatic/foo2zjs-z1 (recommended)
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-18-generic root=UUID=cb168c94-8297-42bf-9400-5acfcb55fdb2 ro quiet splash vt.handoff=7
> SourcePackage: hplip
> UpgradeStatus: Upgraded to vivid on 2015-04-24 (34 days ago)
> dmi.bios.date: 04/10/07
> dmi.bios.vendor: Acer
> dmi.bios.version: v1.3505
> dmi.board.name: Prespa1
> dmi.board.vendor: Acer, Inc.
> dmi.board.version: Not Applicable
> dmi.chassis.type: 1
> dmi.chassis.vendor: Acer, Inc.
> dmi.chassis.version: N/A
> dmi.modalias: dmi:bvnAcer:bvrv1.3505:bd04/10/07:svnAcer,inc.:pnAspire5570Z:pvrNotApplicable:rvnAcer,Inc.:rnPrespa1:rvrNotApplicable:cvnAcer,Inc.:ct1:cvrN/A:
> dmi.product.name: Aspire 5570Z
> dmi.product.version: Not Applicable
> dmi.sys.vendor: Acer, inc.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/hplip/+bug/1460080/+subscriptions
** Attachment added: "Ubuntu HPLIP error (1).png"
https://bugs.launchpad.net/bugs/1460080/+attachment/4408268/+files/Ubuntu%20HPLIP%20error%20%281%29.png
** Attachment added: "Ubuntu HPLIP error (2).png"
https://bugs.launchpad.net/bugs/1460080/+attachment/4408269/+files/Ubuntu%20HPLIP%20error%20%282%29.png
** Attachment added: "Ubuntu HPLIP error (3).png"
https://bugs.launchpad.net/bugs/1460080/+attachment/4408270/+files/Ubuntu%20HPLIP%20error%20%283%29.png
** Attachment added: "Ubuntu HPLIP error (4).png"
https://bugs.launchpad.net/bugs/1460080/+attachment/4408271/+files/Ubuntu%20HPLIP%20error%20%284%29.png
** Attachment added: "Ubuntu HPLIP error (5).png"
https://bugs.launchpad.net/bugs/1460080/+attachment/4408272/+files/Ubuntu%20HPLIP%20error%20%285%29.png
--
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to hplip in Ubuntu.
https://bugs.launchpad.net/bugs/1460080
Title:
HP laserjet 1018 no longer works
Status in HP Linux Imaging and Printing:
Incomplete
Status in hplip package in Ubuntu:
Incomplete
Bug description:
My first experience of Ubuntu was Utopic Unicorn, about 2 months ago. I installed HPLIP, so as to use my HP Laserjet 1018 printer, and it all worked fine. On upgrading to Ubuntu 15.04, my printer stopped working. I have tried everything I can think of: upgrading HPLIP, removing HPLIP and installing an alternative driver (foomatic), deleting and adding the printer, nothing works. I have also downloaded and installed all updates to Ubuntu. I have noticed, checking through previous bug reports, that this appears to be a recurring problem: people's HP printers work OK until, on upgrading Ubuntu, they suddenly stopped working. Can it be that beta versions are not being properly tested? Having spent most of yesterday on this problem, and having being seriously ticked off by my boss, about it, I am unwilling to spend further time on it. I was going to include some screens shots to support my case, but I can't see how to do this. Here are some more details:
As of now:
listed printers are: Canon ip1900 series
HP Laserjet 1018 (default) / Enabled --> OK / Shared --> OK
Description: Hewlett-Packard HP LaserJet 1018
Location: tristram-Aspire-5570Z
Device URI: usb://HP/LaserJet%201018?serial=LF04EKT
Make and Model: HP LaserJet 1018 Foomatic/foo2zjs-z1 (recommended)
Printer state: Idle - Sending data to printer.
Trying to print a test page produces a little box that says: "Submitted - Test page submitted as job (whatever)"
Noticing that, above, the driver appears to be set to Foomatic, I tried changing it. Now it reads:
Make and Model: HP LaserJet 1018, hpcups 3.15.4, requires proprietary plugin
I pressed the "Print Test Page" button, and got: "Submitted - Test page submitted as job 64". As usual, nothing happens.
All this time, the printer is turned on, and connected to my laptop via USB cable, needless to say. On viewing Document print status I have: Job: 64 /User: tristram /Document: Test Page / Printer: Hewlett-Packard-HP-LaserJet-1018 / Size: 1k /Time submitted: 11 minutes ago / Status (printer appears with a red sign) : Stopped - Printer error
On viewing job attributes, I have (for instance, a screen shot would be really useful here):
job-more-info: http://localhost:631/jobs/64 (...)
job-printer-state-message: Filter failed
job-printer-state-reasons: ['hplip.plugin-error'] (...)
job-state-reasons: job-completed-with-errors (...)
There's more info in this report, but I don't know what you need...
I hope this is enough for you people to work on. Meanwhile, I'm
seriously thinking of downgrading my Ubuntu version to what it was
before, and HPLIP also, except that I don't know for sure what the
working version was....
Thank you very much,
Tristram
ProblemType: Bug
DistroRelease: Ubuntu 15.04
Package: hplip 3.15.2-0ubuntu4.1
ProcVersionSignature: Ubuntu 3.19.0-18.18-generic 3.19.6
Uname: Linux 3.19.0-18-generic i686
ApportVersion: 2.17.2-0ubuntu1.1
Architecture: i386
CupsErrorLog:
E [29/May/2015:09:53:50 -0300] [cups-deviced] PID 12270 (hpfax) stopped with status 1!
E [29/May/2015:09:54:39 -0300] [cups-deviced] PID 12722 (hpfax) stopped with status 1!
W [29/May/2015:09:55:28 -0300] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'Hewlett-Packard-HP-LaserJet-1018-Gray..' already exists
CurrentDesktop: Unity
Date: Fri May 29 10:00:31 2015
InstallationDate: Installed on 2015-01-15 (134 days ago)
InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Release i386 (20141022.1)
Lpstat:
device for Canon-iP1900-series: usb://Canon/iP1900%20series?serial=C6EDE8
device for Hewlett-Packard-HP-LaserJet-1018: usb://HP/LaserJet%201018?serial=LF04EKT
MachineType: Acer, inc. Aspire 5570Z
Papersize: letter
PccardctlIdent:
Socket 0:
no product info available
PccardctlStatus:
Socket 0:
no card
PpdFiles:
Canon-iP1900-series: Canon iP1900 series Ver.3.90
Hewlett-Packard-HP-LaserJet-1018: HP LaserJet 1018 Foomatic/foo2zjs-z1 (recommended)
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-18-generic root=UUID=cb168c94-8297-42bf-9400-5acfcb55fdb2 ro quiet splash vt.handoff=7
SourcePackage: hplip
UpgradeStatus: Upgraded to vivid on 2015-04-24 (34 days ago)
dmi.bios.date: 04/10/07
dmi.bios.vendor: Acer
dmi.bios.version: v1.3505
dmi.board.name: Prespa1
dmi.board.vendor: Acer, Inc.
dmi.board.version: Not Applicable
dmi.chassis.type: 1
dmi.chassis.vendor: Acer, Inc.
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAcer:bvrv1.3505:bd04/10/07:svnAcer,inc.:pnAspire5570Z:pvrNotApplicable:rvnAcer,Inc.:rnPrespa1:rvrNotApplicable:cvnAcer,Inc.:ct1:cvrN/A:
dmi.product.name: Aspire 5570Z
dmi.product.version: Not Applicable
dmi.sys.vendor: Acer, inc.
To manage notifications about this bug go to:
https://bugs.launchpad.net/hplip/+bug/1460080/+subscriptions
References
