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[Bug 1464968] [NEW] Unable to import photos from Samsung Galaxy Note 3

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Public bug reported:

I'm having trouble accessing photos or files on my Samsung Galaxy Note 3
phone.

Plugging in phone and using Shotwell, then clikcing on the
SMASUNG_Android camera cause a "Could not claim USB device (-53)" error,
which when dismissed just displays a "Starting import please wait"
message indefinitely.

In an attempt to figure out what is going wrong I've been using the mtp-
detect command as per
https://bugs.launchpad.net/ubuntu/+source/gvfs/+bug/1314556

So this is a log of what I've done:

(running kernel is 3.19.0-20-generic)

1. Unplug and plug in Samsung Galaxy Note 3 and get dmesg output:

[   25.386168] usb 1-2: USB disconnect, device number 2
[   28.245983] usb 1-2: new high-speed USB device number 4 using xhci_hcd
[   28.375245] usb 1-2: New USB device found, idVendor=04e8, idProduct=6860
[   28.375247] usb 1-2: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[   28.375249] usb 1-2: Product: SAMSUNG_Android
[   28.375250] usb 1-2: Manufacturer: SAMSUNG
[   28.375251] usb 1-2: SerialNumber: 2410ba56

2. Kill any gvfs processes that might interfere with with mtp-detect

msharman@laptop-msharman:~$ killall gvfs-gphoto2-volume-monitor
msharman@laptop-msharman:~$ killall gvfs-mtp-volume-monitor

3. Make sure phone is unlocked and run mtp-detect:
msharman@laptop-msharman:~$ mtp-detect
Unable to open ~/.mtpz-data for reading, MTPZ disabled.
libmtp version: 1.1.8

Listing raw device(s)
Device 0 (VID=04e8 and PID=6860) is a Samsung Galaxy models (MTP).
   Found 1 device(s):
   Samsung: Galaxy models (MTP) (04e8:6860) @ bus 1, dev 4
Attempting to connect device(s)
PTP_ERROR_IO: failed to open session, trying again after resetting USB interface
LIBMTP libusb: Attempt to reset device
LIBMTP PANIC: failed to open session on second attempt
Unable to open raw device 0
OK.

4. Check dmesg output:
msharman@laptop-msharman:~$ dmesg | tail
[   28.375250] usb 1-2: Manufacturer: SAMSUNG
[   28.375251] usb 1-2: SerialNumber: 2410ba56
[   88.552728] usb 1-2: reset high-speed USB device number 4 using xhci_hcd
[   88.681995] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff8800b8731348
[   88.681999] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff8800b8731300
[   88.682000] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff8800b8731390
[  217.756010] usb 1-2: reset high-speed USB device number 4 using xhci_hcd
[  217.885218] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff8800b8731348
[  217.885227] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff8800b8731300
[  217.885230] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff8800b8731390

It looks like there could be an xhci related kernel bug?

So I tried using a newer mainline kernel: http://kernel.ubuntu.com
/~kernel-ppa/mainline/v4.0-vivid/linux-
image-4.0.0-040000-generic_4.0.0-040000.201504121935_amd64.deb

With this kernel I get different dmesg output but the mtp-detect still
fails (following the exact same procedure as above but I'm just showing
the differences here)

(running kernel 4.0.0)

msharman@laptop-msharman:~$ mtp-detect
Unable to open ~/.mtpz-data for reading, MTPZ disabled.
libmtp version: 1.1.8

Listing raw device(s)
Device 0 (VID=04e8 and PID=6860) is a Samsung Galaxy models (MTP).
   Found 1 device(s):
   Samsung: Galaxy models (MTP) (04e8:6860) @ bus 1, dev 4
Attempting to connect device(s)
PTP_ERROR_IO: failed to open session, trying again after resetting USB interface
LIBMTP libusb: Attempt to reset device
inep: usb_get_endpoint_status(): No such device
outep: usb_get_endpoint_status(): No such device
libusb_open() failed!: No such device
LIBMTP PANIC: Could not init USB on second attempt
Unable to open raw device 0
OK.

msharman@laptop-msharman:~$ dmesg | tail
[  212.229605] usb 2-2: Product: SAMSUNG_Android
[  212.229608] usb 2-2: Manufacturer: SAMSUNG
[  212.229610] usb 2-2: SerialNumber: 2410ba56
[  215.164011] usb 2-2: USB disconnect, device number 2
[  215.503911] usb 1-2: new high-speed USB device number 5 using xhci_hcd
[  215.634182] usb 1-2: New USB device found, idVendor=04e8, idProduct=6860
[  215.634189] usb 1-2: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[  215.634193] usb 1-2: Product: SAMSUNG_Android
[  215.634196] usb 1-2: Manufacturer: SAMSUNG
[  215.634198] usb 1-2: SerialNumber: 2410ba56

So upgrading to kernel 4.0 has done something it's fixed the xhci_hcd
related errors but the mtp-detect is still failing (I've tried gphoto2
-L as well and got similar results).

But issue still remains.

ProblemType: Bug
DistroRelease: Ubuntu 15.04
Package: mtp-tools 1.1.8-1ubuntu2
ProcVersionSignature: Ubuntu 3.19.0-20.20-generic 3.19.8
Uname: Linux 3.19.0-20-generic x86_64
ApportVersion: 2.17.2-0ubuntu1.1
Architecture: amd64
CurrentDesktop: GNOME
Date: Sun Jun 14 16:49:17 2015
InstallationDate: Installed on 2012-10-21 (966 days ago)
InstallationMedia: Ubuntu GNOME Remix 12.10 "Quantal Quetzal" - Beta amd64(20120926)
JournalErrors: Error: command ['journalctl', '-b', '--priority', 'warning'] failed with exit code 1: No journal files were found.
SourcePackage: libmtp
UpgradeStatus: Upgraded to vivid on 2015-06-11 (2 days ago)

** Affects: libmtp (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug vivid

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to libmtp in Ubuntu.
https://bugs.launchpad.net/bugs/1464968

Title:
  Unable to import photos from Samsung Galaxy Note 3

Status in libmtp package in Ubuntu:
  New

Bug description:
  I'm having trouble accessing photos or files on my Samsung Galaxy Note
  3 phone.

  Plugging in phone and using Shotwell, then clikcing on the
  SMASUNG_Android camera cause a "Could not claim USB device (-53)"
  error, which when dismissed just displays a "Starting import please
  wait" message indefinitely.

  In an attempt to figure out what is going wrong I've been using the
  mtp-detect command as per
  https://bugs.launchpad.net/ubuntu/+source/gvfs/+bug/1314556

  So this is a log of what I've done:

  (running kernel is 3.19.0-20-generic)

  1. Unplug and plug in Samsung Galaxy Note 3 and get dmesg output:

  [   25.386168] usb 1-2: USB disconnect, device number 2
  [   28.245983] usb 1-2: new high-speed USB device number 4 using xhci_hcd
  [   28.375245] usb 1-2: New USB device found, idVendor=04e8, idProduct=6860
  [   28.375247] usb 1-2: New USB device strings: Mfr=1, Product=2, SerialNumber=3
  [   28.375249] usb 1-2: Product: SAMSUNG_Android
  [   28.375250] usb 1-2: Manufacturer: SAMSUNG
  [   28.375251] usb 1-2: SerialNumber: 2410ba56

  2. Kill any gvfs processes that might interfere with with mtp-detect

  msharman@laptop-msharman:~$ killall gvfs-gphoto2-volume-monitor
  msharman@laptop-msharman:~$ killall gvfs-mtp-volume-monitor

  3. Make sure phone is unlocked and run mtp-detect:
  msharman@laptop-msharman:~$ mtp-detect
  Unable to open ~/.mtpz-data for reading, MTPZ disabled.
  libmtp version: 1.1.8

  Listing raw device(s)
  Device 0 (VID=04e8 and PID=6860) is a Samsung Galaxy models (MTP).
     Found 1 device(s):
     Samsung: Galaxy models (MTP) (04e8:6860) @ bus 1, dev 4
  Attempting to connect device(s)
  PTP_ERROR_IO: failed to open session, trying again after resetting USB interface
  LIBMTP libusb: Attempt to reset device
  LIBMTP PANIC: failed to open session on second attempt
  Unable to open raw device 0
  OK.

  4. Check dmesg output:
  msharman@laptop-msharman:~$ dmesg | tail
  [   28.375250] usb 1-2: Manufacturer: SAMSUNG
  [   28.375251] usb 1-2: SerialNumber: 2410ba56
  [   88.552728] usb 1-2: reset high-speed USB device number 4 using xhci_hcd
  [   88.681995] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff8800b8731348
  [   88.681999] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff8800b8731300
  [   88.682000] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff8800b8731390
  [  217.756010] usb 1-2: reset high-speed USB device number 4 using xhci_hcd
  [  217.885218] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff8800b8731348
  [  217.885227] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff8800b8731300
  [  217.885230] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff8800b8731390

  It looks like there could be an xhci related kernel bug?

  So I tried using a newer mainline kernel: http://kernel.ubuntu.com
  /~kernel-ppa/mainline/v4.0-vivid/linux-
  image-4.0.0-040000-generic_4.0.0-040000.201504121935_amd64.deb

  With this kernel I get different dmesg output but the mtp-detect still
  fails (following the exact same procedure as above but I'm just
  showing the differences here)

  (running kernel 4.0.0)

  msharman@laptop-msharman:~$ mtp-detect
  Unable to open ~/.mtpz-data for reading, MTPZ disabled.
  libmtp version: 1.1.8

  Listing raw device(s)
  Device 0 (VID=04e8 and PID=6860) is a Samsung Galaxy models (MTP).
     Found 1 device(s):
     Samsung: Galaxy models (MTP) (04e8:6860) @ bus 1, dev 4
  Attempting to connect device(s)
  PTP_ERROR_IO: failed to open session, trying again after resetting USB interface
  LIBMTP libusb: Attempt to reset device
  inep: usb_get_endpoint_status(): No such device
  outep: usb_get_endpoint_status(): No such device
  libusb_open() failed!: No such device
  LIBMTP PANIC: Could not init USB on second attempt
  Unable to open raw device 0
  OK.

  msharman@laptop-msharman:~$ dmesg | tail
  [  212.229605] usb 2-2: Product: SAMSUNG_Android
  [  212.229608] usb 2-2: Manufacturer: SAMSUNG
  [  212.229610] usb 2-2: SerialNumber: 2410ba56
  [  215.164011] usb 2-2: USB disconnect, device number 2
  [  215.503911] usb 1-2: new high-speed USB device number 5 using xhci_hcd
  [  215.634182] usb 1-2: New USB device found, idVendor=04e8, idProduct=6860
  [  215.634189] usb 1-2: New USB device strings: Mfr=1, Product=2, SerialNumber=3
  [  215.634193] usb 1-2: Product: SAMSUNG_Android
  [  215.634196] usb 1-2: Manufacturer: SAMSUNG
  [  215.634198] usb 1-2: SerialNumber: 2410ba56

  So upgrading to kernel 4.0 has done something it's fixed the xhci_hcd
  related errors but the mtp-detect is still failing (I've tried gphoto2
  -L as well and got similar results).

  But issue still remains.

  ProblemType: Bug
  DistroRelease: Ubuntu 15.04
  Package: mtp-tools 1.1.8-1ubuntu2
  ProcVersionSignature: Ubuntu 3.19.0-20.20-generic 3.19.8
  Uname: Linux 3.19.0-20-generic x86_64
  ApportVersion: 2.17.2-0ubuntu1.1
  Architecture: amd64
  CurrentDesktop: GNOME
  Date: Sun Jun 14 16:49:17 2015
  InstallationDate: Installed on 2012-10-21 (966 days ago)
  InstallationMedia: Ubuntu GNOME Remix 12.10 "Quantal Quetzal" - Beta amd64(20120926)
  JournalErrors: Error: command ['journalctl', '-b', '--priority', 'warning'] failed with exit code 1: No journal files were found.
  SourcePackage: libmtp
  UpgradeStatus: Upgraded to vivid on 2015-06-11 (2 days ago)

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References

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