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[Colin Mills <cm006a5077@xxxxxxxxxxxxxxxx>]

I appreciate that there is insufficient information to attempt to fix the bug.  I tried your suggestions, without any success. As I said in my earlier bug report, "The shortcuts do not respond when trying to edit a shortcut, nor is there any response when pressing Backspace to clear." This includes all the keyboard shortcut options, they are all locked.
So as you can see from my earlier bug report I tried using Backspace, but this did not reset the keys.

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https://bugs.launchpad.net/bugs/841761

Title:
  unable to set keyboard shortcuts

Status in “gnome-control-center” package in Ubuntu:
  Incomplete

Bug description:
  System Settings->Shortcuts. The shortcuts do not respond when trying to edit a shortcut, nor is there any response when pressing Backspace to clear.
  Problem is present in both 32 bit and 64 bit versions of Ubuntu 11.10 (Oneiric Ocelot).

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