desktop-packages team mailing list archive

Thread
Date
[Bug 1440032] Re: nm-applet is missing the Sierra EM7345 4G LTE

To: desktop-packages@xxxxxxxxxxxxxxxxxxx
From: darkhawk <1440032@xxxxxxxxxxxxxxxxxx>
Date: Sat, 05 Sep 2015 07:09:29 -0000
Reply-to: Bug 1440032 <1440032@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
I updated the BIOS to the latest Version 1.16 and still nothing has
changed.

Randomly after reboot the card is working without a problem, and after
standby or another reboot it isn't.

Another T450s (1 week old) has the same problem.  Installed BIOS version
was 1.14, we updated to 1.16 and the card isn't working at all. The card
has the same usb id.

Both systems are running Ubuntu 15.04. Same mobile provider (T-Mobile).

After a cold boot, the modemanager is asking for the SIM pin at the
login screen :-/ entering the pin isn't working because of the missing
permissions at this point.

After cancel the SIM pin window and enter the login password, you have
to enter the password for sudo enable the mobile datacard.

very strange!

Cheers
Christian

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to network-manager-applet in Ubuntu.
https://bugs.launchpad.net/bugs/1440032

Title:
  nm-applet is missing the Sierra EM7345 4G LTE

Status in network-manager-applet package in Ubuntu:
  Confirmed

Bug description:
  The current system Ubuntu 15.04 Beta2 (up2date) is missing the nm-
  applet after restarting the system.

  It might be a problem with the Sierra EM7345 module?!
  After the new install of Ubuntu 15.04 Beta2 i saw the Sierra for one or two times inside the nm-applet and i could create a mobile-data connection over HSDPA/UMTS/LTE. But just for this time.

  Now, after some regular updates, the Sierra Card is not accessable
  inside the nm-applet menu for creating a new mobile data connection,
  the old connection profil is missing too. The Sierra EM7345 was also
  named as cdc-wdm not by name.

  [ 2.277029] usb 1-4: New USB device found, idVendor=1199, idProduct=a001
  [ 2.277031] usb 1-4: New USB device strings: Mfr=1, Product=2, SerialNumber=3
  [ 2.277033] usb 1-4: Product: Sierra Wireless EM7345 4G LTE
  [ 2.277034] usb 1-4: Manufacturer: Sierra Wireless Inc.
  [ 2.277035] usb 1-4: SerialNumber: 013937003691337

  # lsusb
  Bus 003 Device 002: ID 8087:8001 Intel Corp.
  Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
  Bus 001 Device 006: ID 04f2:b449 Chicony Electronics Co., Ltd
  Bus 001 Device 005: ID 8087:0a2a Intel Corp.
  Bus 001 Device 004: ID 138a:0017 Validity Sensors, Inc.
  Bus 001 Device 003: ID 058f:9540 Alcor Micro Corp.
  Bus 001 Device 002: ID 1199:a001 Sierra Wireless, Inc.
  Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

  ProblemType: Bug
  DistroRelease: Ubuntu 15.04
  Package: network-manager-gnome 0.9.10.1-0ubuntu2
  ProcVersionSignature: Ubuntu 3.19.0-11.11-generic 3.19.3
  Uname: Linux 3.19.0-11-generic x86_64
  ApportVersion: 2.17-0ubuntu1
  Architecture: amd64
  CurrentDesktop: Unity
  Date: Fri Apr  3 13:24:21 2015
  EcryptfsInUse: Yes
  ExecutablePath: /usr/bin/nm-applet
  IfupdownConfig:
   # interfaces(5) file used by ifup(8) and ifdown(8)
   auto lo
   iface lo inet loopback
  InstallationDate: Installed on 2015-04-02 (0 days ago)
  InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Beta amd64 (20150326)
  IpRoute:
   default via 192.168.0.1 dev wlan0  proto static  metric 1024 
   192.168.0.0/24 dev wlan0  proto kernel  scope link  src 192.168.0.193
  NetworkManager.state:
   [main]
   NetworkingEnabled=true
   WirelessEnabled=true
   WWANEnabled=true
   WimaxEnabled=true
  ProcEnviron:
   LANGUAGE=de_DE
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=de_DE.UTF-8
   SHELL=/bin/bash
  SourcePackage: network-manager-applet
  UpgradeStatus: No upgrade log present (probably fresh install)
  nmcli-dev:
   DEVICE  TYPE      STATE        DBUS-PATH                                  CONNECTION             CON-UUID                              CON-PATH                                           
   wlan0   wifi      connected    /org/freedesktop/NetworkManager/Devices/2  5ghz.offlinehoster.de  e1d2c80e-d6c2-4029-80bd-ed4e93fac4d5  /org/freedesktop/NetworkManager/ActiveConnection/1 
   eth0    ethernet  unavailable  /org/freedesktop/NetworkManager/Devices/1  --                     --                                    --                                                 
   lo      loopback  unmanaged    /org/freedesktop/NetworkManager/Devices/0  --                     --                                    --
  nmcli-nm: Error: command ['nmcli', '-f', 'all', 'nm'] failed with exit code 2: Error: Object 'nm' is unknown, try 'nmcli help'.
  --- 
  ApportVersion: 2.17.2-0ubuntu1
  Architecture: amd64
  DistroRelease: Ubuntu 15.04
  IfupdownConfig:
   # interfaces(5) file used by ifup(8) and ifdown(8)
   auto lo
   iface lo inet loopback
  InstallationDate: Installed on 2015-04-03 (18 days ago)
  InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Beta amd64 (20150326)
  IpRoute:
   default via 10.100.1.1 dev eth0  proto static  metric 1024 
   10.100.1.0/24 dev eth0  proto kernel  scope link  src 10.100.1.99 
   169.254.0.0/16 dev eth0  scope link  metric 1000
  NetworkManager.state:
   [main]
   NetworkingEnabled=true
   WirelessEnabled=false
   WWANEnabled=false
   WimaxEnabled=true
  Package: network-manager-applet (not installed)
  ProcEnviron:
   LANGUAGE=de_DE
   TERM=xterm
   PATH=(custom, no user)
   LANG=de_DE.UTF-8
   SHELL=/bin/bash
  ProcVersionSignature: Ubuntu 3.19.0-15.15-generic 3.19.3
  Tags:  vivid
  Uname: Linux 3.19.0-15-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups:
   
  _MarkForUpload: True
  nmcli-dev:
   DEVICE    TYPE      STATE        DBUS-PATH                                  CONNECTION              CON-UUID                              CON-PATH                                           
   eth0      ethernet  connected    /org/freedesktop/NetworkManager/Devices/1  Automatisches Ethernet  97829441-a5a9-4a17-a8b0-817db2292448  /org/freedesktop/NetworkManager/ActiveConnection/5 
   cdc-wdm0  gsm       unavailable  /org/freedesktop/NetworkManager/Devices/6  --                      --                                    --                                                 
   wlan0     wifi      unavailable  /org/freedesktop/NetworkManager/Devices/2  --                      --                                    --                                                 
   lo        loopback  unmanaged    /org/freedesktop/NetworkManager/Devices/0  --                      --                                    --
  nmcli-nm: Error: command ['nmcli', '-f', 'all', 'nm'] failed with exit code 2: Error: Object 'nm' is unknown, try 'nmcli help'.

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/network-manager-applet/+bug/1440032/+subscriptions
References

[Bug 1440032] [NEW] nm-applet is missing the Sierra EM7345 4G LTE
From: darkhawk, 2015-04-03