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[Bug 1499665] [NEW] [SynPS/2 Synaptics TouchPad] TouchPad not working after installtion

To: desktop-packages@xxxxxxxxxxxxxxxxxxx
From: Yung Shen <1499665@xxxxxxxxxxxxxxxxxx>
Date: Fri, 25 Sep 2015 10:03:59 -0000
Reply-to: Bug 1499665 <1499665@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx

Public bug reported:

During installation touchpad works perfectly, but after trusty(3.19)
installed, and restarted, touchpad unable to use anymore.

Steps to reproduce:

1. Boot system with 14.04.3 live usb
2. Install the system

Expected result:
Touchpad works normally as in live environment 

Actual results:
Touchpad no response


Additional Info.:
$ xinput list
⎡ Virtual core pointer                    	id=2	[master pointer  (3)]
⎜   ↳ Virtual core XTEST pointer              	id=4	[slave  pointer  (2)]
⎜   ↳ Logitech USB-PS/2 Optical Mouse         	id=9	[slave  pointer  (2)]
⎜   ↳ ELAN Touchscreen                        	id=11	[slave  pointer  (2)]
⎜   ↳ DLLC6D7:00 06CB:796A                    	id=12	[slave  pointer  (2)]
⎜   ↳ SynPS/2 Synaptics TouchPad              	id=14	[slave  pointer  (2)]
⎣ Virtual core keyboard                   	id=3	[master keyboard (2)]
    ↳ Virtual core XTEST keyboard             	id=5	[slave  keyboard (3)]
    ↳ Power Button                            	id=6	[slave  keyboard (3)]
    ↳ Video Bus                               	id=7	[slave  keyboard (3)]
    ↳ Sleep Button                            	id=8	[slave  keyboard (3)]
    ↳ Integrated_Webcam_HD                    	id=10	[slave  keyboard (3)]
    ↳ AT Translated Set 2 keyboard            	id=13	[slave  keyboard (3)]
    ↳ Dell WMI hotkeys                        	id=15	[slave  keyboard (3)]


ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: xorg 1:7.7+1ubuntu8.1
ProcVersionSignature: Ubuntu 3.19.0-28.30~14.04.1-generic 3.19.8-ckt5
Uname: Linux 3.19.0-28-generic x86_64
.tmp.unity.support.test.0:

ApportVersion: 2.14.1-0ubuntu3.15
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
Date: Fri Sep 25 17:48:59 2015
DistUpgraded: Fresh install
DistroCodename: trusty
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, including running git bisection searches
GraphicsCard:
 Intel Corporation ValleyView Gen7 [8086:0f31] (rev 0e) (prog-if 00 [VGA controller])
   Subsystem: Dell Device [1028:06d7]
InstallationDate: Installed on 2015-09-22 (2 days ago)
InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
MachineType: Dell Inc. Inspiron 5551
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-28-generic.efi.signed root=UUID=3bf855c2-39fe-4325-a1cc-960930d96a9e ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/28/2015
dmi.bios.vendor: Dell Inc.
dmi.bios.version: X16
dmi.board.asset.tag: AFTPASS
dmi.board.name: Type2 - Board Product Name1
dmi.board.vendor: Dell Inc.
dmi.board.version: Type2 - Board Version
dmi.chassis.asset.tag: AFTPASS
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: X16
dmi.modalias: dmi:bvnDellInc.:bvrX16:bd01/28/2015:svnDellInc.:pnInspiron5551:pvrX16:rvnDellInc.:rnType2-BoardProductName1:rvrType2-BoardVersion:cvnDellInc.:ct8:cvrX16:
dmi.product.name: Inspiron 5551
dmi.product.version: X16
dmi.sys.vendor: Dell Inc.
version.compiz: compiz 1:0.9.11.3+14.04.20150313-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.60-2~ubuntu14.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri N/A
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core N/A
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A
xserver.bootTime: Fri Sep 25 17:06:43 2015
xserver.configfile: default
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
 product id                                5100
 vendor                                     AUO
xserver.version: 2:1.17.1-0ubuntu3.1~trusty1

** Affects: linux-lts-vivid (Ubuntu)
     Importance: Undecided
         Status: New

** Affects: xorg (Ubuntu)
     Importance: Undecided
         Status: Confirmed


** Tags: amd64 apport-bug blocks-hwcert compiz-0.9 trusty ubuntu

** Tags added: blocks-hwcert

** Also affects: linux-lts-vivid (Ubuntu)
   Importance: Undecided
       Status: New

** Description changed:

+ During installation touchpad works perfectly, but after trusty(3.19)
+ installed, and restarted, touchpad unable to use anymore.
  
- During installation touchpad works perfectly, but after trusty(3.19) installed, and restarted, touchpad unable to use anymore.
+ Steps to reproduce:
+ 
+ 1. Boot system with 14.04.3 live usb
+ 2. Install the system
+ 
+ Expected result:
+ Touchpad works normally as in live environment 
+ 
+ Actual results:
+ Touchpad no response
+ 
+ 
+ Additional Info.:
+ $ xinput list
+ ⎡ Virtual core pointer                    	id=2	[master pointer  (3)]
+ ⎜   ↳ Virtual core XTEST pointer              	id=4	[slave  pointer  (2)]
+ ⎜   ↳ Logitech USB-PS/2 Optical Mouse         	id=9	[slave  pointer  (2)]
+ ⎜   ↳ ELAN Touchscreen                        	id=11	[slave  pointer  (2)]
+ ⎜   ↳ DLLC6D7:00 06CB:796A                    	id=12	[slave  pointer  (2)]
+ ⎜   ↳ SynPS/2 Synaptics TouchPad              	id=14	[slave  pointer  (2)]
+ ⎣ Virtual core keyboard                   	id=3	[master keyboard (2)]
+     ↳ Virtual core XTEST keyboard             	id=5	[slave  keyboard (3)]
+     ↳ Power Button                            	id=6	[slave  keyboard (3)]
+     ↳ Video Bus                               	id=7	[slave  keyboard (3)]
+     ↳ Sleep Button                            	id=8	[slave  keyboard (3)]
+     ↳ Integrated_Webcam_HD                    	id=10	[slave  keyboard (3)]
+     ↳ AT Translated Set 2 keyboard            	id=13	[slave  keyboard (3)]
+     ↳ Dell WMI hotkeys                        	id=15	[slave  keyboard (3)]
+ 
  
  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: xorg 1:7.7+1ubuntu8.1
  ProcVersionSignature: Ubuntu 3.19.0-28.30~14.04.1-generic 3.19.8-ckt5
  Uname: Linux 3.19.0-28-generic x86_64
  .tmp.unity.support.test.0:
-  
+ 
  ApportVersion: 2.14.1-0ubuntu3.15
  Architecture: amd64
  CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
  CompositorRunning: compiz
  CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
  CompositorUnredirectFSW: true
  CurrentDesktop: Unity
  Date: Fri Sep 25 17:48:59 2015
  DistUpgraded: Fresh install
  DistroCodename: trusty
  DistroVariant: ubuntu
  ExtraDebuggingInterest: Yes, including running git bisection searches
  GraphicsCard:
-  Intel Corporation ValleyView Gen7 [8086:0f31] (rev 0e) (prog-if 00 [VGA controller])
-    Subsystem: Dell Device [1028:06d7]
+  Intel Corporation ValleyView Gen7 [8086:0f31] (rev 0e) (prog-if 00 [VGA controller])
+    Subsystem: Dell Device [1028:06d7]
  InstallationDate: Installed on 2015-09-22 (2 days ago)
  InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
  MachineType: Dell Inc. Inspiron 5551
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-28-generic.efi.signed root=UUID=3bf855c2-39fe-4325-a1cc-960930d96a9e ro quiet splash vt.handoff=7
  SourcePackage: xorg
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 01/28/2015
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: X16
  dmi.board.asset.tag: AFTPASS
  dmi.board.name: Type2 - Board Product Name1
  dmi.board.vendor: Dell Inc.
  dmi.board.version: Type2 - Board Version
  dmi.chassis.asset.tag: AFTPASS
  dmi.chassis.type: 8
  dmi.chassis.vendor: Dell Inc.
  dmi.chassis.version: X16
  dmi.modalias: dmi:bvnDellInc.:bvrX16:bd01/28/2015:svnDellInc.:pnInspiron5551:pvrX16:rvnDellInc.:rnType2-BoardProductName1:rvrType2-BoardVersion:cvnDellInc.:ct8:cvrX16:
  dmi.product.name: Inspiron 5551
  dmi.product.version: X16
  dmi.sys.vendor: Dell Inc.
  version.compiz: compiz 1:0.9.11.3+14.04.20150313-0ubuntu1
  version.ia32-libs: ia32-libs N/A
  version.libdrm2: libdrm2 2.4.60-2~ubuntu14.04.1
  version.libgl1-mesa-dri: libgl1-mesa-dri N/A
  version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
  version.libgl1-mesa-glx: libgl1-mesa-glx N/A
  version.xserver-xorg-core: xserver-xorg-core N/A
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
  version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
  version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A
  xserver.bootTime: Fri Sep 25 17:06:43 2015
  xserver.configfile: default
  xserver.errors:
-  
+ 
  xserver.logfile: /var/log/Xorg.0.log
  xserver.outputs:
-  product id                                5100 
-  vendor                                     AUO
+  product id                                5100
+  vendor                                     AUO
  xserver.version: 2:1.17.1-0ubuntu3.1~trusty1

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to xorg in Ubuntu.
https://bugs.launchpad.net/bugs/1499665

Title:
  [SynPS/2 Synaptics TouchPad] TouchPad not working after installtion

Status in linux-lts-vivid package in Ubuntu:
  New
Status in xorg package in Ubuntu:
  Confirmed

Bug description:
  During installation touchpad works perfectly, but after trusty(3.19)
  installed, and restarted, touchpad unable to use anymore.

  Steps to reproduce:

  1. Boot system with 14.04.3 live usb
  2. Install the system

  Expected result:
  Touchpad works normally as in live environment 

  Actual results:
  Touchpad no response

  
  Additional Info.:
  $ xinput list
  ⎡ Virtual core pointer                    	id=2	[master pointer  (3)]
  ⎜   ↳ Virtual core XTEST pointer              	id=4	[slave  pointer  (2)]
  ⎜   ↳ Logitech USB-PS/2 Optical Mouse         	id=9	[slave  pointer  (2)]
  ⎜   ↳ ELAN Touchscreen                        	id=11	[slave  pointer  (2)]
  ⎜   ↳ DLLC6D7:00 06CB:796A                    	id=12	[slave  pointer  (2)]
  ⎜   ↳ SynPS/2 Synaptics TouchPad              	id=14	[slave  pointer  (2)]
  ⎣ Virtual core keyboard                   	id=3	[master keyboard (2)]
      ↳ Virtual core XTEST keyboard             	id=5	[slave  keyboard (3)]
      ↳ Power Button                            	id=6	[slave  keyboard (3)]
      ↳ Video Bus                               	id=7	[slave  keyboard (3)]
      ↳ Sleep Button                            	id=8	[slave  keyboard (3)]
      ↳ Integrated_Webcam_HD                    	id=10	[slave  keyboard (3)]
      ↳ AT Translated Set 2 keyboard            	id=13	[slave  keyboard (3)]
      ↳ Dell WMI hotkeys                        	id=15	[slave  keyboard (3)]

  
  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: xorg 1:7.7+1ubuntu8.1
  ProcVersionSignature: Ubuntu 3.19.0-28.30~14.04.1-generic 3.19.8-ckt5
  Uname: Linux 3.19.0-28-generic x86_64
  .tmp.unity.support.test.0:

  ApportVersion: 2.14.1-0ubuntu3.15
  Architecture: amd64
  CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
  CompositorRunning: compiz
  CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
  CompositorUnredirectFSW: true
  CurrentDesktop: Unity
  Date: Fri Sep 25 17:48:59 2015
  DistUpgraded: Fresh install
  DistroCodename: trusty
  DistroVariant: ubuntu
  ExtraDebuggingInterest: Yes, including running git bisection searches
  GraphicsCard:
   Intel Corporation ValleyView Gen7 [8086:0f31] (rev 0e) (prog-if 00 [VGA controller])
     Subsystem: Dell Device [1028:06d7]
  InstallationDate: Installed on 2015-09-22 (2 days ago)
  InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
  MachineType: Dell Inc. Inspiron 5551
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-28-generic.efi.signed root=UUID=3bf855c2-39fe-4325-a1cc-960930d96a9e ro quiet splash vt.handoff=7
  SourcePackage: xorg
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 01/28/2015
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: X16
  dmi.board.asset.tag: AFTPASS
  dmi.board.name: Type2 - Board Product Name1
  dmi.board.vendor: Dell Inc.
  dmi.board.version: Type2 - Board Version
  dmi.chassis.asset.tag: AFTPASS
  dmi.chassis.type: 8
  dmi.chassis.vendor: Dell Inc.
  dmi.chassis.version: X16
  dmi.modalias: dmi:bvnDellInc.:bvrX16:bd01/28/2015:svnDellInc.:pnInspiron5551:pvrX16:rvnDellInc.:rnType2-BoardProductName1:rvrType2-BoardVersion:cvnDellInc.:ct8:cvrX16:
  dmi.product.name: Inspiron 5551
  dmi.product.version: X16
  dmi.sys.vendor: Dell Inc.
  version.compiz: compiz 1:0.9.11.3+14.04.20150313-0ubuntu1
  version.ia32-libs: ia32-libs N/A
  version.libdrm2: libdrm2 2.4.60-2~ubuntu14.04.1
  version.libgl1-mesa-dri: libgl1-mesa-dri N/A
  version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
  version.libgl1-mesa-glx: libgl1-mesa-glx N/A
  version.xserver-xorg-core: xserver-xorg-core N/A
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
  version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
  version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A
  xserver.bootTime: Fri Sep 25 17:06:43 2015
  xserver.configfile: default
  xserver.errors:

  xserver.logfile: /var/log/Xorg.0.log
  xserver.outputs:
   product id                                5100
   vendor                                     AUO
  xserver.version: 2:1.17.1-0ubuntu3.1~trusty1

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux-lts-vivid/+bug/1499665/+subscriptions

Follow ups

[Bug 1499665] Re: [SynPS/2 Synaptics TouchPad] TouchPad not working after installtion
From: Christopher M. Penalver, 2015-11-18
[Bug 1499665] Re: [SynPS/2 Synaptics TouchPad] TouchPad not working after installtion
From: Yung Shen, 2015-11-18
[Bug 1499665] Re: [SynPS/2 Synaptics TouchPad] TouchPad not working after installtion
From: Yung Shen, 2015-11-18
[Bug 1499665] xserver.devices.txt
From: Yung Shen, 2015-11-18
[Bug 1499665] xdpyinfo.txt
From: Yung Shen, 2015-11-18
[Bug 1499665] Xrandr.txt
From: Yung Shen, 2015-11-18
[Bug 1499665] XorgLog.txt
From: Yung Shen, 2015-11-18
[Bug 1499665] UnitySupportTest.txt
From: Yung Shen, 2015-11-18
[Bug 1499665] UdevLog.txt
From: Yung Shen, 2015-11-18
[Bug 1499665] UdevDb.txt
From: Yung Shen, 2015-11-18
[Bug 1499665] ProcModules.txt
From: Yung Shen, 2015-11-18
[Bug 1499665] ProcInterrupts.txt
From: Yung Shen, 2015-11-18
[Bug 1499665] ProcCpuinfo.txt
From: Yung Shen, 2015-11-18
[Bug 1499665] Lsusb.txt
From: Yung Shen, 2015-11-18
[Bug 1499665] Lspci.txt
From: Yung Shen, 2015-11-18
[Bug 1499665] LightdmLog.txt
From: Yung Shen, 2015-11-18
[Bug 1499665] LightdmDisplayLog.txt
From: Yung Shen, 2015-11-18
[Bug 1499665] GconfCompiz.txt
From: Yung Shen, 2015-11-18
[Bug 1499665] DpkgLog.txt
From: Yung Shen, 2015-11-18
[Bug 1499665] Dependencies.txt
From: Yung Shen, 2015-11-18
[Bug 1499665] CurrentDmesg.txt
From: Yung Shen, 2015-11-18
[Bug 1499665] BootLog.txt
From: Yung Shen, 2015-11-18
[Bug 1499665] Re: [SynPS/2 Synaptics TouchPad] TouchPad not working after installtion
From: Yung Shen, 2015-11-18
[Bug 1499665] Re: [SynPS/2 Synaptics TouchPad] TouchPad not working after installtion
From: Christopher M. Penalver, 2015-09-27
[Bug 1499665] Re: [SynPS/2 Synaptics TouchPad] TouchPad not working after installtion
From: Christopher M. Penalver, 2015-09-25