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[Bug 1500387] Re: System boots to a black screen and the customer has to close the lid and reopen it to trigger a DPMS event and then video is restored

 

Pedro Coca, thank you for reporting this and helping make Ubuntu better.
Could you please run the following command from a terminal as it will
automatically gather and attach updated debug information to this
report:

apport-collect -p xorg 1500387

Please ensure you have the package xdiagnose installed, and that you
click the Yes button for attaching additional debugging information.

When reporting bugs in the future please use apport by using 'ubuntu-
bug' and the name of the package affected. You can learn more about this
functionality at https://wiki.ubuntu.com/ReportingBugs.

** Changed in: xorg (Ubuntu)
   Importance: Undecided => Low

** Changed in: xorg (Ubuntu)
       Status: New => Incomplete

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https://bugs.launchpad.net/bugs/1500387

Title:
  System boots to a black screen and the customer has to close the lid
  and reopen it to trigger a DPMS event and then video is restored

Status in xorg package in Ubuntu:
  Incomplete

Bug description:
  [Summary]
  System boots to a black screen and the customer has to close the lid and reopen it to trigger a DPMS event and then video is restored

  [Reproduce Steps]
  1. System boots to a black screen
  2. Close the lid and reopen it

  [Results]
  Expected: Normal boot
  Actual: Blank screen

  [Additional Information]
  CID:
  Base Image:
  Product Name: "Ubuntu 14.04.3 LTS" on Dell XPS 13 9343
  BIOS Version: A05
  Kernel Version: 3.13.0-63-generic
  CPU: Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz
  GPU: Intel Corporation Broadwell-U Integrated Graphics (rev 09)

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