desktop-packages team mailing list archive

[Brian Murray <brian@xxxxxxxxxx>]

Public bug reported:

apport will set an an UnreportableReason in the following situations for
crash reports where information collection fails or for packages that do
not exist.  From apport/ui.py:

1036                 try:
1037                     icthread.exc_raise()
1038                 except (IOError, EOFError, zlib.error) as e:
1039                     # can happen with broken core dumps
1040                     self.report['UnreportableReason'] = '%s\n\n%s' % (
1041                         _('This problem report is damaged and cannot be processed.'),
1042                         repr(e))
1043                 except ValueError:  # package does not exist
1044                     self.report['UnreportableReason'] = _('The report belongs to a package that is not installed.')
1045                 except Exception as e:
1046                     apport.error(repr(e))
1047                     self.report['UnreportableReason'] = _('An error occurred while attempting to '
1048                                                           'process this problem report:') + '\n\n' + str(e)

Because an UnreportableReason exists in the report, apport will stop
collecting infromation. Subsequently, there is no "_MarkForUpload"
information in the report so apport calls mark_report_upload which
creates a .upload file such that the report which is incomplete or
corrupt is then uploaded to the Error Tracker.

In these cases the "_MarkForUpload" key should be set to "False" thereby
preventing uploads to the Error Tracker.

** Affects: apport (Ubuntu)
     Importance: High
     Assignee: Brian Murray (brian-murray)
         Status: In Progress


** Tags: xenial

** Tags added: xenial

** Changed in: apport (Ubuntu)
       Status: New => In Progress

** Changed in: apport (Ubuntu)
   Importance: Undecided => High

** Changed in: apport (Ubuntu)
     Assignee: (unassigned) => Brian Murray (brian-murray)

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https://bugs.launchpad.net/bugs/1512902

Title:
  apport will create .upload files for incomplete or corrupt crash
  reports

Status in apport package in Ubuntu:
  In Progress

Bug description:
  apport will set an an UnreportableReason in the following situations
  for crash reports where information collection fails or for packages
  that do not exist.  From apport/ui.py:

  1036                 try:
  1037                     icthread.exc_raise()
  1038                 except (IOError, EOFError, zlib.error) as e:
  1039                     # can happen with broken core dumps
  1040                     self.report['UnreportableReason'] = '%s\n\n%s' % (
  1041                         _('This problem report is damaged and cannot be processed.'),
  1042                         repr(e))
  1043                 except ValueError:  # package does not exist
  1044                     self.report['UnreportableReason'] = _('The report belongs to a package that is not installed.')
  1045                 except Exception as e:
  1046                     apport.error(repr(e))
  1047                     self.report['UnreportableReason'] = _('An error occurred while attempting to '
  1048                                                           'process this problem report:') + '\n\n' + str(e)

  Because an UnreportableReason exists in the report, apport will stop
  collecting infromation. Subsequently, there is no "_MarkForUpload"
  information in the report so apport calls mark_report_upload which
  creates a .upload file such that the report which is incomplete or
  corrupt is then uploaded to the Error Tracker.

  In these cases the "_MarkForUpload" key should be set to "False"
  thereby preventing uploads to the Error Tracker.

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