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[Ekimia <contact@xxxxxxxxx>]

Public bug reported:

We try to certify the TopStar u931 laptop which includes Skylake audio.

When going to sound preferences , speaker is never shown, only
headphones, even if they are not connected

When running pavucontrol, headphones are shown plugged in and speakers
are shown "unavailable"

this might be a bios problem or hardware.

ProblemType: Bug
DistroRelease: Ubuntu 15.10
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.2.0-19.23-generic 4.2.6
Uname: Linux 4.2.0-19-generic x86_64
ApportVersion: 2.19.1-0ubuntu5
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  oem        2296 F.... pulseaudio
                      oem        7591 F.... alsamixer
CurrentDesktop: Unity
Date: Fri Nov 20 18:00:31 2015
InstallationDate: Installed on 2015-11-14 (6 days ago)
InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Audio interne - HDA Intel PCH
Symptom_DevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  oem        2296 F.... pulseaudio
                      oem        7591 F.... alsamixer
Symptom_Jack: Speaker, Internal
Symptom_Type: No sound at all
Title: [Skylake Platform, Realtek ALC269VB, Speaker, Internal] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/10/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 5.11
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: WhiteTip Mountain1 Fab2
dmi.board.vendor: Topstar
dmi.board.version: RVP7
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 9
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr5.11:bd09/10/2015:svnIntelCorporation:pnSkylakePlatform:pvr0.1:rvnTopstar:rnWhiteTipMountain1Fab2:rvrRVP7:cvnDefaultstring:ct9:cvrDefaultstring:
dmi.product.name: Skylake Platform
dmi.product.version: 0.1
dmi.sys.vendor: Intel Corporation
mtime.conffile..etc.modprobe.d.alsa.base.conf: 2015-11-15T21:52:13.199491

** Affects: alsa-driver (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug wily

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to alsa-driver in Ubuntu.
https://bugs.launchpad.net/bugs/1518394

Title:
  [Skylake Platform, Realtek ALC269VB, Speaker, Internal] No sound at
  all

Status in alsa-driver package in Ubuntu:
  New

Bug description:
  We try to certify the TopStar u931 laptop which includes Skylake
  audio.

  When going to sound preferences , speaker is never shown, only
  headphones, even if they are not connected

  When running pavucontrol, headphones are shown plugged in and speakers
  are shown "unavailable"

  this might be a bios problem or hardware.

  ProblemType: Bug
  DistroRelease: Ubuntu 15.10
  Package: alsa-base 1.0.25+dfsg-0ubuntu5
  ProcVersionSignature: Ubuntu 4.2.0-19.23-generic 4.2.6
  Uname: Linux 4.2.0-19-generic x86_64
  ApportVersion: 2.19.1-0ubuntu5
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  oem        2296 F.... pulseaudio
                        oem        7591 F.... alsamixer
  CurrentDesktop: Unity
  Date: Fri Nov 20 18:00:31 2015
  InstallationDate: Installed on 2015-11-14 (6 days ago)
  InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
  PackageArchitecture: all
  SourcePackage: alsa-driver
  Symptom: audio
  Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
  Symptom_Card: Audio interne - HDA Intel PCH
  Symptom_DevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  oem        2296 F.... pulseaudio
                        oem        7591 F.... alsamixer
  Symptom_Jack: Speaker, Internal
  Symptom_Type: No sound at all
  Title: [Skylake Platform, Realtek ALC269VB, Speaker, Internal] No sound at all
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 09/10/2015
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 5.11
  dmi.board.asset.tag: Base Board Asset Tag
  dmi.board.name: WhiteTip Mountain1 Fab2
  dmi.board.vendor: Topstar
  dmi.board.version: RVP7
  dmi.chassis.asset.tag: Default string
  dmi.chassis.type: 9
  dmi.chassis.vendor: Default string
  dmi.chassis.version: Default string
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr5.11:bd09/10/2015:svnIntelCorporation:pnSkylakePlatform:pvr0.1:rvnTopstar:rnWhiteTipMountain1Fab2:rvrRVP7:cvnDefaultstring:ct9:cvrDefaultstring:
  dmi.product.name: Skylake Platform
  dmi.product.version: 0.1
  dmi.sys.vendor: Intel Corporation
  mtime.conffile..etc.modprobe.d.alsa.base.conf: 2015-11-15T21:52:13.199491

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