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[Bug 1518394] Re: [Skylake Platform, Realtek ALC269VB, Speaker, Internal] No sound at all with pulseaudio - Alsa OK - Ubuntu Mate OK

 

Works OK with Ubuntu Mate ( So some pulseaudio setup sould be different
)

** Summary changed:

- [Skylake Platform, Realtek ALC269VB, Speaker, Internal] No sound at all with pulseaudio - Alsa OK
+ [Skylake Platform, Realtek ALC269VB, Speaker, Internal] No sound at all with pulseaudio - Alsa OK - Ubuntu Mate OK

** Also affects: pulseaudio
   Importance: Undecided
       Status: New

** No longer affects: alsa-driver (Ubuntu)

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Title:
  [Skylake Platform, Realtek ALC269VB, Speaker, Internal] No sound at
  all with pulseaudio - Alsa OK - Ubuntu Mate OK

Status in PulseAudio:
  New

Bug description:
  We try to certify the TopStar u931 laptop which includes Skylake
  audio.

  When going to sound preferences , speaker is never shown, only
  headphones, even if they are not connected

  When running pavucontrol, headphones are shown plugged in and speakers
  are shown "unavailable"

  this might be a bios problem or hardware.

  ProblemType: Bug
  DistroRelease: Ubuntu 15.10
  Package: alsa-base 1.0.25+dfsg-0ubuntu5
  ProcVersionSignature: Ubuntu 4.2.0-19.23-generic 4.2.6
  Uname: Linux 4.2.0-19-generic x86_64
  ApportVersion: 2.19.1-0ubuntu5
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  oem        2296 F.... pulseaudio
                        oem        7591 F.... alsamixer
  CurrentDesktop: Unity
  Date: Fri Nov 20 18:00:31 2015
  InstallationDate: Installed on 2015-11-14 (6 days ago)
  InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
  PackageArchitecture: all
  SourcePackage: alsa-driver
  Symptom: audio
  Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
  Symptom_Card: Audio interne - HDA Intel PCH
  Symptom_DevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  oem        2296 F.... pulseaudio
                        oem        7591 F.... alsamixer
  Symptom_Jack: Speaker, Internal
  Symptom_Type: No sound at all
  Title: [Skylake Platform, Realtek ALC269VB, Speaker, Internal] No sound at all
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 09/10/2015
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 5.11
  dmi.board.asset.tag: Base Board Asset Tag
  dmi.board.name: WhiteTip Mountain1 Fab2
  dmi.board.vendor: Topstar
  dmi.board.version: RVP7
  dmi.chassis.asset.tag: Default string
  dmi.chassis.type: 9
  dmi.chassis.vendor: Default string
  dmi.chassis.version: Default string
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr5.11:bd09/10/2015:svnIntelCorporation:pnSkylakePlatform:pvr0.1:rvnTopstar:rnWhiteTipMountain1Fab2:rvrRVP7:cvnDefaultstring:ct9:cvrDefaultstring:
  dmi.product.name: Skylake Platform
  dmi.product.version: 0.1
  dmi.sys.vendor: Intel Corporation
  mtime.conffile..etc.modprobe.d.alsa.base.conf: 2015-11-15T21:52:13.199491

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