desktop-packages team mailing list archive

[Pascal De Vuyst <pascal.devuyst@xxxxxxxxx>]

Please describe your problem/printer setup in more detail and provide
your https://wiki.ubuntu.com/DebuggingPrintingProblems#CUPS_error_log

** Changed in: cups (Ubuntu)
       Status: New => Incomplete

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https://bugs.launchpad.net/bugs/1508931

Title:
  printer is not responding

Status in cups package in Ubuntu:
  Incomplete

Bug description:
  I am not able to use the printer connected by the server

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: cups 1.7.2-0ubuntu1.6
  ProcVersionSignature: Ubuntu 3.13.0-66.108-generic 3.13.11-ckt27
  Uname: Linux 3.13.0-66-generic x86_64
  NonfreeKernelModules: openafs
  ApportVersion: 2.14.1-0ubuntu3.15
  Architecture: amd64
  CupsErrorLog: Error: [Errno 13] Permission denied: '/var/log/cups/error_log'
  CurrentDesktop: Unity
  CurrentDmesg: Error: command ['sh', '-c', 'dmesg | comm -13 --nocheck-order /var/log/dmesg -'] failed with exit code 1: comm: /var/log/dmesg: Permission denied
  Date: Thu Oct 22 15:19:53 2015
  KernLog:
   
  MachineType: Hewlett-Packard HP EliteDesk 800 G1 SFF
  Papersize: letter
  PpdFiles: Printomat: Ricoh Aficio MP C2800 PXL
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-66-generic root=UUID=f3918aff-93ef-4311-a489-da0eff87a33c ro quiet splash vt.handoff=7
  SourcePackage: cups
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 07/13/2015
  dmi.bios.vendor: Hewlett-Packard
  dmi.bios.version: L01 v02.65
  dmi.board.asset.tag: CZC5382971
  dmi.board.name: 1998
  dmi.board.vendor: Hewlett-Packard
  dmi.chassis.asset.tag: CZC5382971
  dmi.chassis.type: 4
  dmi.chassis.vendor: Hewlett-Packard
  dmi.modalias: dmi:bvnHewlett-Packard:bvrL01v02.65:bd07/13/2015:svnHewlett-Packard:pnHPEliteDesk800G1SFF:pvr:rvnHewlett-Packard:rn1998:rvr:cvnHewlett-Packard:ct4:cvr:
  dmi.product.name: HP EliteDesk 800 G1 SFF
  dmi.sys.vendor: Hewlett-Packard

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