desktop-packages team mailing list archive

[Pascal De Vuyst <pascal.devuyst@xxxxxxxxx>]

In order to determine whether the problem is caused by the application
or by the printing subsystem please provide
https://wiki.ubuntu.com/DebuggingPrintingProblems#Capturing_print_job_data

** Changed in: cups (Ubuntu)
       Status: New => Incomplete

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https://bugs.launchpad.net/bugs/1517116

Title:
  A3 printer is only printing A4's worth of image

Status in cups package in Ubuntu:
  Incomplete

Bug description:
  There is a long-standing bug in CUPS or one of its drivers (PPD
  files?) or components (GS?) whereby if you try to print using a
  printer capable of A3 (mine are HP K7100 and HP K8600) you always get
  just an A4-shaped image in the top left corner of the sheet, with the
  rest of the image cut off unprinted (see links to examples below).
  This also applies when you try to print an A4 document scaled up
  ("scale to fit").

  This happens in Okular, Evince, qpdfview, and even Adobe Reader 9, on
  all Xubuntu releases since at least 12.10 running stock unmodified
  CUPS as installed by the system. It continues to happen even if I
  install HPLIP (any version, currently 3.15.2)

  This may possibly be related to Bug #357732 ("cups always prints with
  the default page size") but it is NOT the same bug because it also
  occurs if I reconfigure the printer to be an A3 default paper size.
  Weirdly, CUPS' test print does print correctly full-page A3.

  I have seen -- once only -- a colleague print on my printers and NOT
  getting this cropped output, and he was printing from a Mac (also of
  course running CUPS) but I need to gain access to a Mac and identify
  the PPD file it's using and report back.

  To avoid any misunderstanding, this is a photo of an A4 document printed on A3 paper set to "scale to fit" (enlarged):
      http://oimelc.ucc.ie/a4-document-printed-enlarged-on-a3-paper.jpg
  And this is the same document printed at normal size on A4 paper:
      http://oimelc.ucc.ie/a4-document-printed-normalsize-on-a4-paper.jpg

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