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[Bug 1539101] [NEW] firefox Crash at startup

To: desktop-packages@xxxxxxxxxxxxxxxxxxx
From: lito <br4v37@xxxxxxxxxxx>
Date: Thu, 28 Jan 2016 14:10:13 -0000
Reply-to: Bug 1539101 <1539101@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
Public bug reported:

Hi,
its log time im using firefox on my vps server but today when i try to use it .. it crach at startup up .. all other browsers works good ( chrome and tor ).

this is the message that i got:

Add-ons: ubufox%40ubuntu.com:3.2,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:44.0
BuildID: 20160125134356
CrashTime: 1453989650
EMCheckCompatibility: true
Email: mike.smitt@xxxxxxx
FramePoisonBase: 7ffffffff0dea000
FramePoisonSize: 4096
GraphicsCriticalError: |[0][GFX1]: Unknown cairo format 3
InstallTime: 1453987755
Notes: GLXtest process failed (exited with status 1): GLX extension missing


ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 173
StartupTime: 1453989649
TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20160125134356","version":"44.0","vendor":"Mozilla","platformVersion":"44.0","xpcomAbi":"x86_64-gcc3","hotfixVersion":null},"partner":{"distributionId":"canonical","distributionVersion":"1.0","partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":1991,"virtualMaxMB":null,"cpu":{"count":2,"cores":1,"vendor":"GenuineIntel","family":6,"model":62,"stepping":4,"l2cacheKB":256,"l3cacheKB":25600,"speedMHz":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Linux","version":"4.4.0-x86_64-linode63","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"adapters":[{"description":"GLXtest process failed (exited with status 1): GLX extension missing\n\n","vendorID":null,"deviceID":null,"subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[],"features":{"compositor":"none"}}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.newtabpage.enhanced":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false},"profile":{"creationDate":16828},"addons":{"activeAddons":{"ubufox@xxxxxxxxxx":{"blocklisted":false,"description":"Ubuntu modifications for Firefox","name":"Ubuntu Modifications","userDisabled":false,"appDisabled":false,"version":"3.2","scope":8,"type":"extension","foreignInstall":true,"hasBinaryComponents":false,"installDay":16696,"updateDay":16696,"signedState":2}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"44.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16828,"updateDay":16828},"activePlugins":[{"name":"VLC Multimedia Plugin (compatible Totem 3.0.1)","version":"","description":"The <a href=\"http://www.gnome.org/projects/totem/\";>Totem</a> 3.0.1 plugin handles video and audio st","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vlc-plugin","application/vlc","video/x-google-vlc-plugin","application/x-ogg","application/ogg","audio/ogg","audio/x-ogg","video/ogg","video/x-ogg","application/annodex","audio/annodex","video/annodex","video/mpeg","audio/wav","audio/x-wav","audio/mpeg","application/x-nsv-vp3-mp3","video/flv","video/webm","application/x-totem-plugin","audio/midi"],"updateDay":15575},{"name":"QuickTime Plug-in 7.6.6","version":"","description":"The <a href=\"http://www.gnome.org/projects/totem/\";>Totem</a> 3.0.1 plugin handles video and audio st","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["video/quicktime","video/mp4","image/x-macpaint","image/x-quicktime","video/x-m4v"],"updateDay":15575},{"name":"Windows Media Player Plug-in 10 (compatible; Totem)","version":"","description":"The <a href=\"http://www.gnome.org/projects/totem/\";>Totem</a> 3.0.1 plugin handles video and audio st","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-mplayer2","video/x-ms-asf-plugin","video/x-msvideo","video/x-ms-asf","video/x-ms-wmv","video/x-wmv","video/x-ms-wvx","video/x-ms-wm","video/x-ms-wmp","application/x-ms-wms","application/x-ms-wmp","application/asx","audio/x-ms-wma"],"updateDay":15575},{"name":"DivX® Web Player","version":"","description":"DivX Web Player version 1.4.0.233","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["video/divx"],"updateDay":15575},{"name":"iTunes Application Detector","version":"","description":"This plug-in detects the presence of iTunes when opening iTunes Store URLs in a web page with Firefo","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/itunes-plugin"],"updateDay":15876}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}}
Theme: classic/1.0
Throttleable: 1
Vendor: Mozilla
Version: 44.0
useragent_locale: en-US

This report also contains technical information about the state of the
application when it crashed.

** Affects: firefox (Ubuntu)
     Importance: Undecided
         Status: New

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to firefox in Ubuntu.
https://bugs.launchpad.net/bugs/1539101

Title:
  firefox Crash at startup

Status in firefox package in Ubuntu:
  New

Bug description:
  Hi,
  its log time im using firefox on my vps server but today when i try to use it .. it crach at startup up .. all other browsers works good ( chrome and tor ).

  this is the message that i got:

  Add-ons: ubufox%40ubuntu.com:3.2,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:44.0
  BuildID: 20160125134356
  CrashTime: 1453989650
  EMCheckCompatibility: true
  Email: mike.smitt@xxxxxxx
  FramePoisonBase: 7ffffffff0dea000
  FramePoisonSize: 4096
  GraphicsCriticalError: |[0][GFX1]: Unknown cairo format 3
  InstallTime: 1453987755
  Notes: GLXtest process failed (exited with status 1): GLX extension missing

  
  ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
  ProductName: Firefox
  ReleaseChannel: release
  SafeMode: 0
  SecondsSinceLastCrash: 173
  StartupTime: 1453989649
  TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20160125134356","version":"44.0","vendor":"Mozilla","platformVersion":"44.0","xpcomAbi":"x86_64-gcc3","hotfixVersion":null},"partner":{"distributionId":"canonical","distributionVersion":"1.0","partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":1991,"virtualMaxMB":null,"cpu":{"count":2,"cores":1,"vendor":"GenuineIntel","family":6,"model":62,"stepping":4,"l2cacheKB":256,"l3cacheKB":25600,"speedMHz":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Linux","version":"4.4.0-x86_64-linode63","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"adapters":[{"description":"GLXtest process failed (exited with status 1): GLX extension missing\n\n","vendorID":null,"deviceID":null,"subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[],"features":{"compositor":"none"}}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.newtabpage.enhanced":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false},"profile":{"creationDate":16828},"addons":{"activeAddons":{"ubufox@xxxxxxxxxx":{"blocklisted":false,"description":"Ubuntu modifications for Firefox","name":"Ubuntu Modifications","userDisabled":false,"appDisabled":false,"version":"3.2","scope":8,"type":"extension","foreignInstall":true,"hasBinaryComponents":false,"installDay":16696,"updateDay":16696,"signedState":2}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"44.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16828,"updateDay":16828},"activePlugins":[{"name":"VLC Multimedia Plugin (compatible Totem 3.0.1)","version":"","description":"The <a href=\"http://www.gnome.org/projects/totem/\";>Totem</a> 3.0.1 plugin handles video and audio st","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vlc-plugin","application/vlc","video/x-google-vlc-plugin","application/x-ogg","application/ogg","audio/ogg","audio/x-ogg","video/ogg","video/x-ogg","application/annodex","audio/annodex","video/annodex","video/mpeg","audio/wav","audio/x-wav","audio/mpeg","application/x-nsv-vp3-mp3","video/flv","video/webm","application/x-totem-plugin","audio/midi"],"updateDay":15575},{"name":"QuickTime Plug-in 7.6.6","version":"","description":"The <a href=\"http://www.gnome.org/projects/totem/\";>Totem</a> 3.0.1 plugin handles video and audio st","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["video/quicktime","video/mp4","image/x-macpaint","image/x-quicktime","video/x-m4v"],"updateDay":15575},{"name":"Windows Media Player Plug-in 10 (compatible; Totem)","version":"","description":"The <a href=\"http://www.gnome.org/projects/totem/\";>Totem</a> 3.0.1 plugin handles video and audio st","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-mplayer2","video/x-ms-asf-plugin","video/x-msvideo","video/x-ms-asf","video/x-ms-wmv","video/x-wmv","video/x-ms-wvx","video/x-ms-wm","video/x-ms-wmp","application/x-ms-wms","application/x-ms-wmp","application/asx","audio/x-ms-wma"],"updateDay":15575},{"name":"DivX® Web Player","version":"","description":"DivX Web Player version 1.4.0.233","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["video/divx"],"updateDay":15575},{"name":"iTunes Application Detector","version":"","description":"This plug-in detects the presence of iTunes when opening iTunes Store URLs in a web page with Firefo","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/itunes-plugin"],"updateDay":15876}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}}
  Theme: classic/1.0
  Throttleable: 1
  Vendor: Mozilla
  Version: 44.0
  useragent_locale: en-US

  This report also contains technical information about the state of the
  application when it crashed.

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/1539101/+subscriptions
Follow ups

[Bug 1539101] Re: firefox 44 Crash at startup
From: Bill Duetschler, 2016-01-28
[Bug 1539101] Re: firefox Crash at startup
From: lito, 2016-01-28