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[Launchpad Bug Tracker <1538724@xxxxxxxxxxxxxxxxxx>]

Status changed to 'Confirmed' because the bug affects multiple users.

** Changed in: firefox (Ubuntu Wily)
       Status: New => Confirmed

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https://bugs.launchpad.net/bugs/1538724

Title:
  GraphicsCriticalError: |[0][GFX1]: Unknown cairo format 3

Status in Mozilla Firefox:
  Fix Released
Status in firefox package in Ubuntu:
  Confirmed
Status in firefox source package in Trusty:
  Confirmed
Status in firefox source package in Wily:
  Confirmed

Bug description:
  [Impact]

   * In some configurations (like VM connected via vnc) prevents from
  using Firefox at all (crash on launch).

  [Test Case]

   * Setup an Ubuntu VM with a VNC server
   * Connect to it with a vnc client
   * Launch the default Firefox version (44.0+build3)

  Expected result: Firefox is launched
  Actual result: Firefox crashes and Mozilla crash report tool appears

  [Regression Potential]

   * Very low - backport of upstream fix.

  [Other Info]
   
   * Original bug description:

  After installing Firefox, I'm receiving the following crash:

  Add-ons: ubufox%40ubuntu.com:3.2,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:44.0
  BuildID: 20160126223146
  CrashTime: 1453922984
  EMCheckCompatibility: true
  EventLoopNestingLevel: 1
  FramePoisonBase: 7ffffffff0dea000
  FramePoisonSize: 4096
  GraphicsCriticalError: |[0][GFX1]: Unknown cairo format 3
  InstallTime: 1453922031
  Notes: OpenGL: Mesa project: www.mesa3d.org -- Mesa GLX Indirect -- 1.3 Mesa 4.0.4 -- texture_from_pixmap

  ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
  ProductName: Firefox
  ReleaseChannel: release
  SafeMode: 0
  SecondsSinceLastCrash: 285
  StartupTime: 1453922983
  TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20160126223146","version":"44.0","vendor":"Mozilla","platformVersion":"44.0","xpcomAbi":"x86_64-gcc3","hotfixVersion":null},"partner":{"distributionId":"canonical","distributionVersion":"1.0","partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":64454,"virtualMaxMB":null,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":62,"stepping":4,"l2cacheKB":null,"l3cacheKB":10240,"speedMHz":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Linux","version":"3.14.32-xxxx-grs-ipv6-64","locale":"en-GB"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"adapters":[{"description":"Mesa project: www.mesa3d.org -- Mesa GLX Indirect","vendorID":"Mesa project: www.mesa3d.org","deviceID":"Mesa GLX Indirect","subsysID":null,"RAM":null,"driver":null,"driverVersion":"1.3 Mesa 4.0.4","driverDate":null,"GPUActive":true}],"monitors":[],"features":{"compositor":"none"}}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.newtabpage.enhanced":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false},"profile":{"creationDate":16827},"addons":{"activeAddons":{"ubufox@xxxxxxxxxx":{"blocklisted":false,"description":"Ubuntu modifications for Firefox","name":"Ubuntu Modifications","userDisabled":false,"appDisabled":false,"version":"3.2","scope":8,"type":"extension","foreignInstall":true,"hasBinaryComponents":false,"installDay":16696,"updateDay":16696,"signedState":2}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"44.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16827,"updateDay":16827},"activePlugins":[{"name":"iTunes Application Detector","version":"","description":"This plug-in detects the presence of iTunes when opening iTunes Store URLs in a web page with Firefo","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/itunes-plugin"],"updateDay":16188}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}}
  Theme: classic/1.0
  Throttleable: 1
  Vendor: Mozilla
  Version: 44.0
  useragent_locale: en-US

  This report also contains technical information about the state of the
  application when it crashed.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: firefox 44.0+build3-0ubuntu0.14.04.1
  Uname: Linux 3.14.32-xxxx-grs-ipv6-64 x86_64
  AddonCompatCheckDisabled: False
  ApportVersion: 2.14.1-0ubuntu3.19
  Architecture: amd64
  BuildID: 20160126223146
  CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
  Channel: Unavailable
  Date: Wed Jan 27 15:11:31 2016
  Extensions: extensions.sqlite corrupt or missing
  ForcedLayersAccel: False
  IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
  InstallationDate: Installed on 2014-04-16 (651 days ago)
  InstallationMedia:

  IpRoute:
   default via 192.99.20.254 dev eth0
   169.254.0.0/16 dev eth0  scope link  metric 1000
   192.99.20.0/24 dev eth0  proto kernel  scope link  src 192.99.20.23
   192.168.100.0/24 dev virbr1  proto kernel  scope link  src 192.168.100.1
  Locales: extensions.sqlite corrupt or missing
  Plugins: iTunes Application Detector - /usr/lib/mozilla/plugins/librhythmbox-itms-detection-plugin.so (rhythmbox-mozilla)
  PrefSources: prefs.js
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   LANG=en_GB.UTF-8
   SHELL=/bin/sh
  Profiles: Profile0 (Default) - LastVersion=44.0/20160126223146
  PulseList:
   Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
   No PulseAudio daemon running, or not running as session daemon.
  RelatedPackageVersions: rhythmbox-mozilla 3.0.2-0ubuntu2
  RfKill: Can't open RFKILL control device: No such file or directory
  RunningIncompatibleAddons: False
  SourcePackage: firefox
  Themes: extensions.sqlite corrupt or missing
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 07/05/2013
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 3.0
  dmi.board.asset.tag: To be filled by O.E.M.
  dmi.board.name: X9SRE/X9SRE-3F/X9SRi/X9SRi-3F
  dmi.board.vendor: Supermicro
  dmi.board.version: 0123456789
  dmi.chassis.asset.tag: To Be Filled By O.E.M.
  dmi.chassis.type: 3
  dmi.chassis.vendor: Supermicro
  dmi.chassis.version: 0123456789
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr3.0:bd07/05/2013:svnSupermicro:pnX9SRE/X9SRE-3F/X9SRi/X9SRi-3F:pvr0123456789:rvnSupermicro:rnX9SRE/X9SRE-3F/X9SRi/X9SRi-3F:rvr0123456789:cvnSupermicro:ct3:cvr0123456789:
  dmi.product.name: X9SRE/X9SRE-3F/X9SRi/X9SRi-3F
  dmi.product.version: 0123456789
  dmi.sys.vendor: Supermicro

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