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[Chris Johnston <chris.johnston@xxxxxxxxxxxxx>]

Public bug reported:

After installing Firefox, I'm receiving the following crash:

Add-ons: ubufox%40ubuntu.com:3.2,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:44.0
BuildID: 20160126223146
CrashTime: 1453922984
EMCheckCompatibility: true
EventLoopNestingLevel: 1
FramePoisonBase: 7ffffffff0dea000
FramePoisonSize: 4096
GraphicsCriticalError: |[0][GFX1]: Unknown cairo format 3
InstallTime: 1453922031
Notes: OpenGL: Mesa project: www.mesa3d.org -- Mesa GLX Indirect -- 1.3 Mesa 4.0.4 -- texture_from_pixmap

ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 285
StartupTime: 1453922983
TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20160126223146","version":"44.0","vendor":"Mozilla","platformVersion":"44.0","xpcomAbi":"x86_64-gcc3","hotfixVersion":null},"partner":{"distributionId":"canonical","distributionVersion":"1.0","partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":64454,"virtualMaxMB":null,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":62,"stepping":4,"l2cacheKB":null,"l3cacheKB":10240,"speedMHz":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Linux","version":"3.14.32-xxxx-grs-ipv6-64","locale":"en-GB"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"adapters":[{"description":"Mesa project: www.mesa3d.org -- Mesa GLX Indirect","vendorID":"Mesa project: www.mesa3d.org","deviceID":"Mesa GLX Indirect","subsysID":null,"RAM":null,"driver":null,"driverVersion":"1.3 Mesa 4.0.4","driverDate":null,"GPUActive":true}],"monitors":[],"features":{"compositor":"none"}}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.newtabpage.enhanced":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false},"profile":{"creationDate":16827},"addons":{"activeAddons":{"ubufox@xxxxxxxxxx":{"blocklisted":false,"description":"Ubuntu modifications for Firefox","name":"Ubuntu Modifications","userDisabled":false,"appDisabled":false,"version":"3.2","scope":8,"type":"extension","foreignInstall":true,"hasBinaryComponents":false,"installDay":16696,"updateDay":16696,"signedState":2}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"44.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16827,"updateDay":16827},"activePlugins":[{"name":"iTunes Application Detector","version":"","description":"This plug-in detects the presence of iTunes when opening iTunes Store URLs in a web page with Firefo","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/itunes-plugin"],"updateDay":16188}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}}
Theme: classic/1.0
Throttleable: 1
Vendor: Mozilla
Version: 44.0
useragent_locale: en-US

This report also contains technical information about the state of the
application when it crashed.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: firefox 44.0+build3-0ubuntu0.14.04.1
Uname: Linux 3.14.32-xxxx-grs-ipv6-64 x86_64
AddonCompatCheckDisabled: False
ApportVersion: 2.14.1-0ubuntu3.19
Architecture: amd64
BuildID: 20160126223146
CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
Channel: Unavailable
Date: Wed Jan 27 15:11:31 2016
Extensions: extensions.sqlite corrupt or missing
ForcedLayersAccel: False
IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
InstallationDate: Installed on 2014-04-16 (651 days ago)
InstallationMedia:

IpRoute:
 default via 192.99.20.254 dev eth0
 169.254.0.0/16 dev eth0  scope link  metric 1000
 192.99.20.0/24 dev eth0  proto kernel  scope link  src 192.99.20.23
 192.168.100.0/24 dev virbr1  proto kernel  scope link  src 192.168.100.1
Locales: extensions.sqlite corrupt or missing
Plugins: iTunes Application Detector - /usr/lib/mozilla/plugins/librhythmbox-itms-detection-plugin.so (rhythmbox-mozilla)
PrefSources: prefs.js
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_GB.UTF-8
 SHELL=/bin/sh
Profiles: Profile0 (Default) - LastVersion=44.0/20160126223146
PulseList:
 Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
 No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions: rhythmbox-mozilla 3.0.2-0ubuntu2
RfKill: Can't open RFKILL control device: No such file or directory
RunningIncompatibleAddons: False
SourcePackage: firefox
Themes: extensions.sqlite corrupt or missing
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/05/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 3.0
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: X9SRE/X9SRE-3F/X9SRi/X9SRi-3F
dmi.board.vendor: Supermicro
dmi.board.version: 0123456789
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: Supermicro
dmi.chassis.version: 0123456789
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr3.0:bd07/05/2013:svnSupermicro:pnX9SRE/X9SRE-3F/X9SRi/X9SRi-3F:pvr0123456789:rvnSupermicro:rnX9SRE/X9SRE-3F/X9SRi/X9SRi-3F:rvr0123456789:cvnSupermicro:ct3:cvr0123456789:
dmi.product.name: X9SRE/X9SRE-3F/X9SRi/X9SRi-3F
dmi.product.version: 0123456789
dmi.sys.vendor: Supermicro

** Affects: firefox
     Importance: Unknown
         Status: Unknown

** Affects: firefox (Ubuntu)
     Importance: Undecided
         Status: Confirmed


** Tags: amd64 apport-bug third-party-packages trusty

** Description changed:

- Crash when running firefox
+ After installing Firefox, I'm receiving the following crash:
+ 
+ Add-ons: ubufox%40ubuntu.com:3.2,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:44.0
+ BuildID: 20160126223146
+ CrashTime: 1453922984
+ EMCheckCompatibility: true
+ EventLoopNestingLevel: 1
+ FramePoisonBase: 7ffffffff0dea000
+ FramePoisonSize: 4096
+ GraphicsCriticalError: |[0][GFX1]: Unknown cairo format 3
+ InstallTime: 1453922031
+ Notes: OpenGL: Mesa project: www.mesa3d.org -- Mesa GLX Indirect -- 1.3 Mesa 4.0.4 -- texture_from_pixmap
+ 
+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
+ ProductName: Firefox
+ ReleaseChannel: release
+ SafeMode: 0
+ SecondsSinceLastCrash: 285
+ StartupTime: 1453922983
+ TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20160126223146","version":"44.0","vendor":"Mozilla","platformVersion":"44.0","xpcomAbi":"x86_64-gcc3","hotfixVersion":null},"partner":{"distributionId":"canonical","distributionVersion":"1.0","partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":64454,"virtualMaxMB":null,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":62,"stepping":4,"l2cacheKB":null,"l3cacheKB":10240,"speedMHz":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Linux","version":"3.14.32-xxxx-grs-ipv6-64","locale":"en-GB"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"adapters":[{"description":"Mesa project: www.mesa3d.org -- Mesa GLX Indirect","vendorID":"Mesa project: www.mesa3d.org","deviceID":"Mesa GLX Indirect","subsysID":null,"RAM":null,"driver":null,"driverVersion":"1.3 Mesa 4.0.4","driverDate":null,"GPUActive":true}],"monitors":[],"features":{"compositor":"none"}}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.newtabpage.enhanced":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false},"profile":{"creationDate":16827},"addons":{"activeAddons":{"ubufox@xxxxxxxxxx":{"blocklisted":false,"description":"Ubuntu modifications for Firefox","name":"Ubuntu Modifications","userDisabled":false,"appDisabled":false,"version":"3.2","scope":8,"type":"extension","foreignInstall":true,"hasBinaryComponents":false,"installDay":16696,"updateDay":16696,"signedState":2}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"44.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16827,"updateDay":16827},"activePlugins":[{"name":"iTunes Application Detector","version":"","description":"This plug-in detects the presence of iTunes when opening iTunes Store URLs in a web page with Firefo","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/itunes-plugin"],"updateDay":16188}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}}
+ Theme: classic/1.0
+ Throttleable: 1
+ Vendor: Mozilla
+ Version: 44.0
+ useragent_locale: en-US
+ 
+ This report also contains technical information about the state of the
+ application when it crashed.
  
  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: firefox 44.0+build3-0ubuntu0.14.04.1
  Uname: Linux 3.14.32-xxxx-grs-ipv6-64 x86_64
  AddonCompatCheckDisabled: False
  ApportVersion: 2.14.1-0ubuntu3.19
  Architecture: amd64
  BuildID: 20160126223146
  CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
  Channel: Unavailable
  Date: Wed Jan 27 15:11:31 2016
  Extensions: extensions.sqlite corrupt or missing
  ForcedLayersAccel: False
  IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
  InstallationDate: Installed on 2014-04-16 (651 days ago)
  InstallationMedia:
-  
+ 
  IpRoute:
-  default via 192.99.20.254 dev eth0 
-  169.254.0.0/16 dev eth0  scope link  metric 1000 
-  192.99.20.0/24 dev eth0  proto kernel  scope link  src 192.99.20.23 
-  192.168.100.0/24 dev virbr1  proto kernel  scope link  src 192.168.100.1
+  default via 192.99.20.254 dev eth0
+  169.254.0.0/16 dev eth0  scope link  metric 1000
+  192.99.20.0/24 dev eth0  proto kernel  scope link  src 192.99.20.23
+  192.168.100.0/24 dev virbr1  proto kernel  scope link  src 192.168.100.1
  Locales: extensions.sqlite corrupt or missing
  Plugins: iTunes Application Detector - /usr/lib/mozilla/plugins/librhythmbox-itms-detection-plugin.so (rhythmbox-mozilla)
  PrefSources: prefs.js
  ProcEnviron:
-  TERM=xterm
-  PATH=(custom, no user)
-  LANG=en_GB.UTF-8
-  SHELL=/bin/sh
+  TERM=xterm
+  PATH=(custom, no user)
+  LANG=en_GB.UTF-8
+  SHELL=/bin/sh
  Profiles: Profile0 (Default) - LastVersion=44.0/20160126223146
  PulseList:
-  Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
-  No PulseAudio daemon running, or not running as session daemon.
+  Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
+  No PulseAudio daemon running, or not running as session daemon.
  RelatedPackageVersions: rhythmbox-mozilla 3.0.2-0ubuntu2
  RfKill: Can't open RFKILL control device: No such file or directory
  RunningIncompatibleAddons: False
  SourcePackage: firefox
  Themes: extensions.sqlite corrupt or missing
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 07/05/2013
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 3.0
  dmi.board.asset.tag: To be filled by O.E.M.
  dmi.board.name: X9SRE/X9SRE-3F/X9SRi/X9SRi-3F
  dmi.board.vendor: Supermicro
  dmi.board.version: 0123456789
  dmi.chassis.asset.tag: To Be Filled By O.E.M.
  dmi.chassis.type: 3
  dmi.chassis.vendor: Supermicro
  dmi.chassis.version: 0123456789
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr3.0:bd07/05/2013:svnSupermicro:pnX9SRE/X9SRE-3F/X9SRi/X9SRi-3F:pvr0123456789:rvnSupermicro:rnX9SRE/X9SRE-3F/X9SRi/X9SRi-3F:rvr0123456789:cvnSupermicro:ct3:cvr0123456789:
  dmi.product.name: X9SRE/X9SRE-3F/X9SRi/X9SRi-3F
  dmi.product.version: 0123456789
  dmi.sys.vendor: Supermicro

** Summary changed:

- Firefox 44 crashes on 14.04
+ GraphicsCriticalError: |[0][GFX1]: Unknown cairo format 3

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to firefox in Ubuntu.
https://bugs.launchpad.net/bugs/1538724

Title:
  GraphicsCriticalError: |[0][GFX1]: Unknown cairo format 3

Status in Mozilla Firefox:
  Unknown
Status in firefox package in Ubuntu:
  Confirmed

Bug description:
  After installing Firefox, I'm receiving the following crash:

  Add-ons: ubufox%40ubuntu.com:3.2,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:44.0
  BuildID: 20160126223146
  CrashTime: 1453922984
  EMCheckCompatibility: true
  EventLoopNestingLevel: 1
  FramePoisonBase: 7ffffffff0dea000
  FramePoisonSize: 4096
  GraphicsCriticalError: |[0][GFX1]: Unknown cairo format 3
  InstallTime: 1453922031
  Notes: OpenGL: Mesa project: www.mesa3d.org -- Mesa GLX Indirect -- 1.3 Mesa 4.0.4 -- texture_from_pixmap

  ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
  ProductName: Firefox
  ReleaseChannel: release
  SafeMode: 0
  SecondsSinceLastCrash: 285
  StartupTime: 1453922983
  TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20160126223146","version":"44.0","vendor":"Mozilla","platformVersion":"44.0","xpcomAbi":"x86_64-gcc3","hotfixVersion":null},"partner":{"distributionId":"canonical","distributionVersion":"1.0","partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":64454,"virtualMaxMB":null,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":62,"stepping":4,"l2cacheKB":null,"l3cacheKB":10240,"speedMHz":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Linux","version":"3.14.32-xxxx-grs-ipv6-64","locale":"en-GB"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"adapters":[{"description":"Mesa project: www.mesa3d.org -- Mesa GLX Indirect","vendorID":"Mesa project: www.mesa3d.org","deviceID":"Mesa GLX Indirect","subsysID":null,"RAM":null,"driver":null,"driverVersion":"1.3 Mesa 4.0.4","driverDate":null,"GPUActive":true}],"monitors":[],"features":{"compositor":"none"}}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.newtabpage.enhanced":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false},"profile":{"creationDate":16827},"addons":{"activeAddons":{"ubufox@xxxxxxxxxx":{"blocklisted":false,"description":"Ubuntu modifications for Firefox","name":"Ubuntu Modifications","userDisabled":false,"appDisabled":false,"version":"3.2","scope":8,"type":"extension","foreignInstall":true,"hasBinaryComponents":false,"installDay":16696,"updateDay":16696,"signedState":2}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"44.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16827,"updateDay":16827},"activePlugins":[{"name":"iTunes Application Detector","version":"","description":"This plug-in detects the presence of iTunes when opening iTunes Store URLs in a web page with Firefo","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/itunes-plugin"],"updateDay":16188}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}}
  Theme: classic/1.0
  Throttleable: 1
  Vendor: Mozilla
  Version: 44.0
  useragent_locale: en-US

  This report also contains technical information about the state of the
  application when it crashed.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: firefox 44.0+build3-0ubuntu0.14.04.1
  Uname: Linux 3.14.32-xxxx-grs-ipv6-64 x86_64
  AddonCompatCheckDisabled: False
  ApportVersion: 2.14.1-0ubuntu3.19
  Architecture: amd64
  BuildID: 20160126223146
  CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
  Channel: Unavailable
  Date: Wed Jan 27 15:11:31 2016
  Extensions: extensions.sqlite corrupt or missing
  ForcedLayersAccel: False
  IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
  InstallationDate: Installed on 2014-04-16 (651 days ago)
  InstallationMedia:

  IpRoute:
   default via 192.99.20.254 dev eth0
   169.254.0.0/16 dev eth0  scope link  metric 1000
   192.99.20.0/24 dev eth0  proto kernel  scope link  src 192.99.20.23
   192.168.100.0/24 dev virbr1  proto kernel  scope link  src 192.168.100.1
  Locales: extensions.sqlite corrupt or missing
  Plugins: iTunes Application Detector - /usr/lib/mozilla/plugins/librhythmbox-itms-detection-plugin.so (rhythmbox-mozilla)
  PrefSources: prefs.js
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   LANG=en_GB.UTF-8
   SHELL=/bin/sh
  Profiles: Profile0 (Default) - LastVersion=44.0/20160126223146
  PulseList:
   Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
   No PulseAudio daemon running, or not running as session daemon.
  RelatedPackageVersions: rhythmbox-mozilla 3.0.2-0ubuntu2
  RfKill: Can't open RFKILL control device: No such file or directory
  RunningIncompatibleAddons: False
  SourcePackage: firefox
  Themes: extensions.sqlite corrupt or missing
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 07/05/2013
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 3.0
  dmi.board.asset.tag: To be filled by O.E.M.
  dmi.board.name: X9SRE/X9SRE-3F/X9SRi/X9SRi-3F
  dmi.board.vendor: Supermicro
  dmi.board.version: 0123456789
  dmi.chassis.asset.tag: To Be Filled By O.E.M.
  dmi.chassis.type: 3
  dmi.chassis.vendor: Supermicro
  dmi.chassis.version: 0123456789
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr3.0:bd07/05/2013:svnSupermicro:pnX9SRE/X9SRE-3F/X9SRi/X9SRi-3F:pvr0123456789:rvnSupermicro:rnX9SRE/X9SRE-3F/X9SRi/X9SRi-3F:rvr0123456789:cvnSupermicro:ct3:cvr0123456789:
  dmi.product.name: X9SRE/X9SRE-3F/X9SRi/X9SRi-3F
  dmi.product.version: 0123456789
  dmi.sys.vendor: Supermicro

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