desktop-packages team mailing list archive

Thread
Date
Re: [Bug 1530142] Re: [Inspiron 5559, Realtek ALC255, Speaker, Internal] No sound at all

To: desktop-packages@xxxxxxxxxxxxxxxxxxx
From: John Moulding <sapjsm@xxxxxxxxx>
Date: Tue, 09 Feb 2016 20:12:07 -0000
Reply-to: Bug 1530142 <1530142@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
Hi Raymond,

you'll have to forgive my ignorance (I'm a Linux newbie), but does that
mean that I actually have to raise the ticket myself?

I've no problem with that, but I don't want to dive in and make a twerp of
myself.

Best regards,

John Moulding

On 3 February 2016 at 09:09, Raymond <1530142@xxxxxxxxxxxxxxxxxx> wrote:

> 0.728657] [drm:r600_ring_test] *ERROR* radeon: ring 0 test failed
> (scratch(0x850C)=0xCAFEDEAD)
> [ 18.728660] [drm:si_resume] *ERROR* si startup failed on resume
> [ 19.878088] [drm:si_dpm_set_power_state] *ERROR* si_upload_sw_state failed
>
>
>
> [ 8192.226320] playback write error (DMA or IRQ trouble?)
>  [ 8202.234132] playback write error (DMA or IRQ trouble?)
>
>
> You have to open upstream bug report at bugzilla.kernel.org. driver
> sound/ Alsa
>
> ** Changed in: alsa-driver (Ubuntu)
>        Status: Confirmed => Incomplete
>
> ** Summary changed:
>
> - [Inspiron 5559, Realtek ALC255, Speaker, Internal] No sound at all
> + [Inspiron 5559, Realtek ALC255, Speaker, Internal] No sound at all
> playback write error (DMA or IRQ trouble?)
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1530142
>
> Title:
>   [Inspiron 5559, Realtek ALC255, Speaker, Internal] No sound at all
>   playback write error (DMA or IRQ trouble?)
>
> Status in alsa-driver package in Ubuntu:
>   Incomplete
>
> Bug description:
>   No sound, either on headphones or internal speakers.  Have been all
>   over forums, tried every fix I can find.  The installation is new, and
>   it's on a new Dell 5559.
>
>   Sound is not muted, and I believe the settings are correct, but it's
>   hard to be sure, as each answer I find seems to have slightly
>   differing advice, albeit a lot in common.
>
>   Would be really helpful if your best and most complete FAQ answers
>   were locked in one place, sorted by Ubuntu release:  otherwise there's
>   no way to tell which helpful suggestions/solutions are really correct.
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 14.04
>   Package: alsa-base 1.0.25+dfsg-0ubuntu4
>   ProcVersionSignature: Ubuntu 3.13.0-74.118-generic 3.13.11-ckt30
>   Uname: Linux 3.13.0-74-generic x86_64
>   ApportVersion: 2.14.1-0ubuntu3.19
>   Architecture: amd64
>   AudioDevicesInUse:
>    USER        PID ACCESS COMMAND
>    /dev/snd/controlC0:  john       2107 F.... pulseaudio
>   CurrentDesktop: Unity
>   Date: Wed Dec 30 14:25:38 2015
>   EcryptfsInUse: Yes
>   InstallationDate: Installed on 2015-12-24 (6 days ago)
>   InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64
> (20140417)
>   PackageArchitecture: all
>   SourcePackage: alsa-driver
>   Symptom: audio
>   Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
>   Symptom_AlsaPlaybackTestStderr:
>    W r i t e   e r r o r :   - 5 , I n p u t / o u t p u t   e r r o r
>     x r u n _ r e c o v e r y   f a i l e d :   - 5 , I n p u t / o u t p
> u t   e r r o r
>     T r a n s f e r   f a i l e d :   I n p u t / o u t p u t   e r r o r
>   Symptom_Card: Built-in Audio - HDA Intel PCH
>   Symptom_DevicesInUse:
>    USER        PID ACCESS COMMAND
>    /dev/snd/controlC0:  john       2107 F.... pulseaudio
>   Symptom_Jack: Speaker, Internal
>   Symptom_Type: No sound at all
>   Title: [Inspiron 5559, Realtek ALC255, Speaker, Internal] No sound at all
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 09/16/2015
>   dmi.bios.vendor: Dell Inc.
>   dmi.bios.version: 1.0.6
>   dmi.board.name: 0664DJ
>   dmi.board.vendor: Dell Inc.
>   dmi.board.version: A00
>   dmi.chassis.type: 9
>   dmi.chassis.vendor: Dell Inc.
>   dmi.modalias:
> dmi:bvnDellInc.:bvr1.0.6:bd09/16/2015:svnDellInc.:pnInspiron5559:pvr:rvnDellInc.:rn0664DJ:rvrA00:cvnDellInc.:ct9:cvr:
>   dmi.product.name: Inspiron 5559
>   dmi.sys.vendor: Dell Inc.
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1530142/+subscriptions
>

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to alsa-driver in Ubuntu.
https://bugs.launchpad.net/bugs/1530142

Title:
  [Inspiron 5559, Realtek ALC255, Speaker, Internal] No sound at all
  playback write error (DMA or IRQ trouble?)

Status in alsa-driver package in Ubuntu:
  Incomplete

Bug description:
  No sound, either on headphones or internal speakers.  Have been all
  over forums, tried every fix I can find.  The installation is new, and
  it's on a new Dell 5559.

  Sound is not muted, and I believe the settings are correct, but it's
  hard to be sure, as each answer I find seems to have slightly
  differing advice, albeit a lot in common.

  Would be really helpful if your best and most complete FAQ answers
  were locked in one place, sorted by Ubuntu release:  otherwise there's
  no way to tell which helpful suggestions/solutions are really correct.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: alsa-base 1.0.25+dfsg-0ubuntu4
  ProcVersionSignature: Ubuntu 3.13.0-74.118-generic 3.13.11-ckt30
  Uname: Linux 3.13.0-74-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.19
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  john       2107 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Wed Dec 30 14:25:38 2015
  EcryptfsInUse: Yes
  InstallationDate: Installed on 2015-12-24 (6 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
  PackageArchitecture: all
  SourcePackage: alsa-driver
  Symptom: audio
  Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
  Symptom_AlsaPlaybackTestStderr:
   W r i t e   e r r o r :   - 5 , I n p u t / o u t p u t   e r r o r 
    x r u n _ r e c o v e r y   f a i l e d :   - 5 , I n p u t / o u t p u t   e r r o r 
    T r a n s f e r   f a i l e d :   I n p u t / o u t p u t   e r r o r
  Symptom_Card: Built-in Audio - HDA Intel PCH
  Symptom_DevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  john       2107 F.... pulseaudio
  Symptom_Jack: Speaker, Internal
  Symptom_Type: No sound at all
  Title: [Inspiron 5559, Realtek ALC255, Speaker, Internal] No sound at all
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 09/16/2015
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: 1.0.6
  dmi.board.name: 0664DJ
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A00
  dmi.chassis.type: 9
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: dmi:bvnDellInc.:bvr1.0.6:bd09/16/2015:svnDellInc.:pnInspiron5559:pvr:rvnDellInc.:rn0664DJ:rvrA00:cvnDellInc.:ct9:cvr:
  dmi.product.name: Inspiron 5559
  dmi.sys.vendor: Dell Inc.

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1530142/+subscriptions
References

[Bug 1530142] [NEW] [Inspiron 5559, Realtek ALC255, Speaker, Internal] No sound at all
From: John Moulding, 2015-12-30
[Bug 1530142] Re: [Inspiron 5559, Realtek ALC255, Speaker, Internal] No sound at all
From: Raymond, 2016-02-03