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[Bug 901411] [NEW] Swisscom USB modem doesn't work

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Public bug reported:

I recently purchased two Huawei USB modems E372 from Swisscom in
Switzerland, but none of them works. When I try to activate it in
Network Manager it immediately fails silently. I used to own the
previous USB model proposed by Swisscom (can't remember the model and I
don't have it anymore, but it was a Huawei too), and that one worked
very well.

Here are the last few lines from /var/log/syslog:


Dec  7 21:47:06 latitude NetworkManager[1022]: <info> Activation (ttyUSB0) starting connection 'Swisscom Default'
Dec  7 21:47:06 latitude NetworkManager[1022]: <info> (ttyUSB0): device state change: disconnected -> prepare (reason 'none') [30 40 0]
Dec  7 21:47:06 latitude NetworkManager[1022]: <info> Activation (ttyUSB0) Stage 1 of 5 (Device Prepare) scheduled...
Dec  7 21:47:06 latitude NetworkManager[1022]: <info> Activation (ttyUSB0) Stage 1 of 5 (Device Prepare) started...
Dec  7 21:47:06 latitude NetworkManager[1022]: <info> Activation (ttyUSB0) Stage 1 of 5 (Device Prepare) complete.
Dec  7 21:47:06 latitude modem-manager[969]: <info>  (ttyUSB0) opening serial port...
Dec  7 21:47:06 latitude modem-manager[969]: <info>  Modem /org/freedesktop/ModemManager/Modems/0: state changed (disabled -> enabling)
Dec  7 21:47:06 latitude modem-manager[969]: <info>  (ttyUSB4) opening serial port...
Dec  7 21:47:06 latitude modem-manager[969]: <warn>  (ttyUSB0): failed to enable USSD notifications.
Dec  7 21:47:06 latitude modem-manager[969]: <info>  Modem /org/freedesktop/ModemManager/Modems/0: state changed (enabling -> disabled)
Dec  7 21:47:06 latitude modem-manager[969]: <info>  (ttyUSB0) closing serial port...
Dec  7 21:47:06 latitude modem-manager[969]: <info>  (ttyUSB0) serial port closed
Dec  7 21:47:06 latitude modem-manager[969]: <info>  (ttyUSB4) closing serial port...
Dec  7 21:47:06 latitude modem-manager[969]: <info>  (ttyUSB4) serial port closed
Dec  7 21:47:06 latitude NetworkManager[1022]: <warn> GSM modem enable failed: (32) Failed to find a usable modem character set
Dec  7 21:47:06 latitude NetworkManager[1022]: <info> (ttyUSB0): device state change: prepare -> failed (reason 'modem-init-failed') [40 120 28]
Dec  7 21:47:06 latitude NetworkManager[1022]: <warn> Activation (ttyUSB0) failed.
Dec  7 21:47:06 latitude NetworkManager[1022]: <info> (ttyUSB0): device state change: failed -> disconnected (reason 'none') [120 30 0]
Dec  7 21:47:06 latitude NetworkManager[1022]: <info> (ttyUSB0): deactivating device (reason 'none') [0]
Dec  7 21:47:06 latitude NetworkManager[1022]: nm_system_iface_flush_routes: assertion `ifindex > 0' failed
Dec  7 21:47:06 latitude NetworkManager[1022]: nm_system_iface_flush_addresses: assertion `ifindex > 0' failed

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: network-manager 0.9.1.90-0ubuntu5
ProcVersionSignature: Ubuntu 3.0.0-13.22-generic 3.0.6
Uname: Linux 3.0.0-13-generic x86_64
ApportVersion: 1.23-0ubuntu4
Architecture: amd64
CRDA: Error: [Errno 2] No such file or directory
Date: Wed Dec  7 21:51:10 2011
IfupdownConfig:
 auto lo
 iface lo inet loopback
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release amd64 (20091027)
IpRoute:
 default via 92.105.112.1 dev eth0  proto static 
 92.105.112.0/22 dev eth0  proto kernel  scope link  src 92.105.112.129  metric 1 
 169.254.0.0/16 dev eth0  scope link  metric 1000 
 192.168.1.0/24 dev wlan0  proto kernel  scope link  src 192.168.1.56  metric 2
Keyfiles: Error: [Errno 2] No such file or directory
NetworkManager.state:
 [main]
 NetworkingEnabled=true
 WirelessEnabled=true
 WWANEnabled=true
ProcEnviron:
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: network-manager
UpgradeStatus: Upgraded to oneiric on 2011-10-15 (53 days ago)

** Affects: network-manager (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug oneiric

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to network-manager in Ubuntu.
https://bugs.launchpad.net/bugs/901411

Title:
  Swisscom USB modem doesn't work

Status in “network-manager” package in Ubuntu:
  New

Bug description:
  I recently purchased two Huawei USB modems E372 from Swisscom in
  Switzerland, but none of them works. When I try to activate it in
  Network Manager it immediately fails silently. I used to own the
  previous USB model proposed by Swisscom (can't remember the model and
  I don't have it anymore, but it was a Huawei too), and that one worked
  very well.

  Here are the last few lines from /var/log/syslog:

  
  Dec  7 21:47:06 latitude NetworkManager[1022]: <info> Activation (ttyUSB0) starting connection 'Swisscom Default'
  Dec  7 21:47:06 latitude NetworkManager[1022]: <info> (ttyUSB0): device state change: disconnected -> prepare (reason 'none') [30 40 0]
  Dec  7 21:47:06 latitude NetworkManager[1022]: <info> Activation (ttyUSB0) Stage 1 of 5 (Device Prepare) scheduled...
  Dec  7 21:47:06 latitude NetworkManager[1022]: <info> Activation (ttyUSB0) Stage 1 of 5 (Device Prepare) started...
  Dec  7 21:47:06 latitude NetworkManager[1022]: <info> Activation (ttyUSB0) Stage 1 of 5 (Device Prepare) complete.
  Dec  7 21:47:06 latitude modem-manager[969]: <info>  (ttyUSB0) opening serial port...
  Dec  7 21:47:06 latitude modem-manager[969]: <info>  Modem /org/freedesktop/ModemManager/Modems/0: state changed (disabled -> enabling)
  Dec  7 21:47:06 latitude modem-manager[969]: <info>  (ttyUSB4) opening serial port...
  Dec  7 21:47:06 latitude modem-manager[969]: <warn>  (ttyUSB0): failed to enable USSD notifications.
  Dec  7 21:47:06 latitude modem-manager[969]: <info>  Modem /org/freedesktop/ModemManager/Modems/0: state changed (enabling -> disabled)
  Dec  7 21:47:06 latitude modem-manager[969]: <info>  (ttyUSB0) closing serial port...
  Dec  7 21:47:06 latitude modem-manager[969]: <info>  (ttyUSB0) serial port closed
  Dec  7 21:47:06 latitude modem-manager[969]: <info>  (ttyUSB4) closing serial port...
  Dec  7 21:47:06 latitude modem-manager[969]: <info>  (ttyUSB4) serial port closed
  Dec  7 21:47:06 latitude NetworkManager[1022]: <warn> GSM modem enable failed: (32) Failed to find a usable modem character set
  Dec  7 21:47:06 latitude NetworkManager[1022]: <info> (ttyUSB0): device state change: prepare -> failed (reason 'modem-init-failed') [40 120 28]
  Dec  7 21:47:06 latitude NetworkManager[1022]: <warn> Activation (ttyUSB0) failed.
  Dec  7 21:47:06 latitude NetworkManager[1022]: <info> (ttyUSB0): device state change: failed -> disconnected (reason 'none') [120 30 0]
  Dec  7 21:47:06 latitude NetworkManager[1022]: <info> (ttyUSB0): deactivating device (reason 'none') [0]
  Dec  7 21:47:06 latitude NetworkManager[1022]: nm_system_iface_flush_routes: assertion `ifindex > 0' failed
  Dec  7 21:47:06 latitude NetworkManager[1022]: nm_system_iface_flush_addresses: assertion `ifindex > 0' failed

  ProblemType: Bug
  DistroRelease: Ubuntu 11.10
  Package: network-manager 0.9.1.90-0ubuntu5
  ProcVersionSignature: Ubuntu 3.0.0-13.22-generic 3.0.6
  Uname: Linux 3.0.0-13-generic x86_64
  ApportVersion: 1.23-0ubuntu4
  Architecture: amd64
  CRDA: Error: [Errno 2] No such file or directory
  Date: Wed Dec  7 21:51:10 2011
  IfupdownConfig:
   auto lo
   iface lo inet loopback
  InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release amd64 (20091027)
  IpRoute:
   default via 92.105.112.1 dev eth0  proto static 
   92.105.112.0/22 dev eth0  proto kernel  scope link  src 92.105.112.129  metric 1 
   169.254.0.0/16 dev eth0  scope link  metric 1000 
   192.168.1.0/24 dev wlan0  proto kernel  scope link  src 192.168.1.56  metric 2
  Keyfiles: Error: [Errno 2] No such file or directory
  NetworkManager.state:
   [main]
   NetworkingEnabled=true
   WirelessEnabled=true
   WWANEnabled=true
  ProcEnviron:
   PATH=(custom, no user)
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  SourcePackage: network-manager
  UpgradeStatus: Upgraded to oneiric on 2011-10-15 (53 days ago)

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