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[Muhammad bilal shahid <bil21als@xxxxxxxxx>]

Thank you for taking time in filing the bug to make ubuntu better.
is this problem is with only facebook?
please attach auth-client log file with the bug report?
you can get it from help==> debugg menu 

** Changed in: empathy (Ubuntu)
       Status: New => Incomplete

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https://bugs.launchpad.net/bugs/825678

Title:
  doesn't connect to the chat and reports error

Status in “empathy” package in Ubuntu:
  Incomplete

Bug description:
  Empathy doesn't work neither with my Facebook account nor with Google.
  Reports error in both accounts and turns off the window with account
  settings before I can change them.

  ProblemType: Bug
  DistroRelease: Ubuntu 11.04
  Package: empathy 2.34.0-0ubuntu3.1
  ProcVersionSignature: Ubuntu 2.6.38-10.46-generic 2.6.38.7
  Uname: Linux 2.6.38-10-generic x86_64
  Architecture: amd64
  Date: Sat Aug 13 08:48:08 2011
  ExecutablePath: /usr/bin/empathy
  InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110427)
  ProcEnviron:
   SHELL=/bin/bash
   LANGUAGE=en_US:en
   LANG=en_US.UTF-8
  SourcePackage: empathy
  UpgradeStatus: No upgrade log present (probably fresh install)
  XsessionErrors:
   (<unknown>:1281): dee-WARNING **: Transaction from com.canonical.Unity.FilesPlace.SectionsModel is in the past. Ignoring transaction.
   (<unknown>:1281): dee-WARNING **: Transaction from com.canonical.Unity.FilesPlace.GroupsModel is in the past. Ignoring transaction.
   (<unknown>:1281): dee-WARNING **: Transaction from com.canonical.Unity.FilesPlace.GlobalGroupsModel is in the past. Ignoring transaction.
   (thunderbird-bin:1876): Pango-WARNING **: shaping failure, expect ugly output. shape-engine='BasicEngineFc', font='DejaVu Sans Oblique 17.77734375', text='"We will either find a way, or make one."'

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