desktop-packages team mailing list archive

Thread
Date
[Bug 910010] [NEW] Firefox won't play HTML5 video, except for with one user

To: desktop-packages@xxxxxxxxxxxxxxxxxxx
From: Blaise Alleyne <blaise@xxxxxxxxxxxxxx>
Date: Fri, 30 Dec 2011 07:35:44 -0000
Reply-to: Bug 910010 <910010@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
Public bug reported:

I have two configured users on my Ubuntu 11.10 system: balleyne and
heather. Firefox HTML5 video plays for balleyne, but not for heather,
nor for the guest user, nor for any addition users I create (tried
creating a third user).

I've tested the following so far...
- Chromium HTML5 video works for all users
- same results with WebM and Theora -- works for balleyne, not other users
- tried Firefox in -safe-mode, same results -- works only for balleyne
- compared Plugins list for balleyne and heather, same plugins, same versions
- tried creating new profiles using firefox -ProfileManager, same results: when logged in as balleyne, Firefox HTML5 video works even for a new profile in Firefox, but for heather, HTML5 video still doesn't work when creating a new profile

I have FireBug, FlashVideoReplacer, and HTTPS Everywhere in balleyne's
Firefox, no (non-default Ubuntu) Firefox add-ons in other user's Firefox
settings. I controlled for this by using safe-mode, and I tried
installing FlashVideoReplacer and Firebug in heather's Firefox, but
still couldn't get HTML5 video to work. I also disabled
FlashVideoReplacer in balleyne's Firefox, and HTML5 video still worked.


When I CTRL+i and go to Page Info > Media, I noticed a difference between balleyne and heather's Firefox:
- for balleyne, when I select a WebM video from the list, everything works fine, and Type is displayed as Type: video/webm
- for heather, when I select a WebM video, it just says "Type: Video" and then Size is Unknown and Dimensions are 0px by 0px... it doesn't pick up the type as video/webm

I've tried multiple WebM videos on web servers I control, as well as on
mozilla.org and html5video.org and vimeo.com and youtube.com.


Behaviour when videos don't work for non-balleyne users in Firefox:
- on page load, a grey box with an X is displayed in place of the video
- when I click on the grey box, or if I visit a WebM or Theora video directly, the loading icon starts to spin but there's no network activity and nothing is ever downloaded or played

I'm using Ubuntu 11.10, Firefox 8 (standard Firefox install that comes
with Ubuntu 11.10) -- more precisely: 8.0+build1-0ubuntu0.11.10.3

Both users balleyne and heather are administrators. balleyne was the
first user created in Ubuntu. Firefox 8.0+build1-0ubuntu0.11.10.3 HTML5
video works fine for balleyne -- safe-mode or not, default profile or
using a new profile -- but not for any other users, guest or actual,
administrator or non-administrator...

I ran app-port on heather's Firefox while viewing a page with HTML5
video (and seeing the grey box instead of the video, which works fine
when viewing under balleyne's account or using Chromium as heather...).

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: firefox 8.0+build1-0ubuntu0.11.10.3
ProcVersionSignature: Ubuntu 3.0.0-14.23-generic-pae 3.0.9
Uname: Linux 3.0.0-14-generic-pae i686
AddonCompatCheckDisabled: False
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 1.23-0ubuntu4
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 2/2
   Subdevice #0: subdevice #0
   Subdevice #1: subdevice #1
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  heather    9978 F.... pulseaudio
BuildID: 20111115184056
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xfeaf8000 irq 44'
   Mixer name	: 'IDT 92HD89C2'
   Components	: 'HDA:111d76c1,12974001,00100102'
   Controls      : 28
   Simple ctrls  : 19
Channel: release
Date: Fri Dec 30 02:04:31 2011
ExecutablePath: /usr/lib/firefox-8.0/firefox
ForcedLayersAccel: False
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release i386 (20101007)
IpRoute:
 default via 192.168.2.1 dev eth0  metric 100 
 169.254.0.0/16 dev eth0  scope link  metric 1000 
 192.168.2.0/24 dev eth0  proto kernel  scope link  src 192.168.2.160
IwConfig:
 lo        no wireless extensions.
 
 eth0      no wireless extensions.
Profiles: Profile0 (Default) - LastVersion=8.0/20111115184056 (Running)
RfKill:
 0: hci0: Bluetooth
 	Soft blocked: no
 	Hard blocked: no
RunningIncompatibleAddons: False
SourcePackage: firefox
UpgradeStatus: Upgraded to oneiric on 2011-10-28 (63 days ago)
dmi.bios.date: 02/04/2010
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 080015
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: FG41
dmi.board.vendor: Shuttle Inc
dmi.board.version: V20
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: Shuttle Inc
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr080015:bd02/04/2010:svnShuttleInc:pnSG41:pvrV20:rvnShuttleInc:rnFG41:rvrV20:cvnShuttleInc:ct3:cvrToBeFilledByO.E.M.:
dmi.product.name: SG41
dmi.product.version: V20
dmi.sys.vendor: Shuttle Inc

** Affects: firefox (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: apport-bug i386 oneiric running-unity

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to firefox in Ubuntu.
https://bugs.launchpad.net/bugs/910010

Title:
  Firefox won't play HTML5 video, except for with one user

Status in “firefox” package in Ubuntu:
  New

Bug description:
  I have two configured users on my Ubuntu 11.10 system: balleyne and
  heather. Firefox HTML5 video plays for balleyne, but not for heather,
  nor for the guest user, nor for any addition users I create (tried
  creating a third user).

  I've tested the following so far...
  - Chromium HTML5 video works for all users
  - same results with WebM and Theora -- works for balleyne, not other users
  - tried Firefox in -safe-mode, same results -- works only for balleyne
  - compared Plugins list for balleyne and heather, same plugins, same versions
  - tried creating new profiles using firefox -ProfileManager, same results: when logged in as balleyne, Firefox HTML5 video works even for a new profile in Firefox, but for heather, HTML5 video still doesn't work when creating a new profile

  I have FireBug, FlashVideoReplacer, and HTTPS Everywhere in balleyne's
  Firefox, no (non-default Ubuntu) Firefox add-ons in other user's
  Firefox settings. I controlled for this by using safe-mode, and I
  tried installing FlashVideoReplacer and Firebug in heather's Firefox,
  but still couldn't get HTML5 video to work. I also disabled
  FlashVideoReplacer in balleyne's Firefox, and HTML5 video still
  worked.

  
  When I CTRL+i and go to Page Info > Media, I noticed a difference between balleyne and heather's Firefox:
  - for balleyne, when I select a WebM video from the list, everything works fine, and Type is displayed as Type: video/webm
  - for heather, when I select a WebM video, it just says "Type: Video" and then Size is Unknown and Dimensions are 0px by 0px... it doesn't pick up the type as video/webm

  I've tried multiple WebM videos on web servers I control, as well as
  on mozilla.org and html5video.org and vimeo.com and youtube.com.


  Behaviour when videos don't work for non-balleyne users in Firefox:
  - on page load, a grey box with an X is displayed in place of the video
  - when I click on the grey box, or if I visit a WebM or Theora video directly, the loading icon starts to spin but there's no network activity and nothing is ever downloaded or played

  I'm using Ubuntu 11.10, Firefox 8 (standard Firefox install that comes
  with Ubuntu 11.10) -- more precisely: 8.0+build1-0ubuntu0.11.10.3

  Both users balleyne and heather are administrators. balleyne was the
  first user created in Ubuntu. Firefox 8.0+build1-0ubuntu0.11.10.3
  HTML5 video works fine for balleyne -- safe-mode or not, default
  profile or using a new profile -- but not for any other users, guest
  or actual, administrator or non-administrator...

  I ran app-port on heather's Firefox while viewing a page with HTML5
  video (and seeing the grey box instead of the video, which works fine
  when viewing under balleyne's account or using Chromium as
  heather...).

  ProblemType: Bug
  DistroRelease: Ubuntu 11.10
  Package: firefox 8.0+build1-0ubuntu0.11.10.3
  ProcVersionSignature: Ubuntu 3.0.0-14.23-generic-pae 3.0.9
  Uname: Linux 3.0.0-14-generic-pae i686
  AddonCompatCheckDisabled: False
  AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
  ApportVersion: 1.23-0ubuntu4
  Architecture: i386
  ArecordDevices:
   **** List of CAPTURE Hardware Devices ****
   card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog]
     Subdevices: 2/2
     Subdevice #0: subdevice #0
     Subdevice #1: subdevice #1
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  heather    9978 F.... pulseaudio
  BuildID: 20111115184056
  CRDA: Error: [Errno 2] No such file or directory
  Card0.Amixer.info:
   Card hw:0 'Intel'/'HDA Intel at 0xfeaf8000 irq 44'
     Mixer name	: 'IDT 92HD89C2'
     Components	: 'HDA:111d76c1,12974001,00100102'
     Controls      : 28
     Simple ctrls  : 19
  Channel: release
  Date: Fri Dec 30 02:04:31 2011
  ExecutablePath: /usr/lib/firefox-8.0/firefox
  ForcedLayersAccel: False
  InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release i386 (20101007)
  IpRoute:
   default via 192.168.2.1 dev eth0  metric 100 
   169.254.0.0/16 dev eth0  scope link  metric 1000 
   192.168.2.0/24 dev eth0  proto kernel  scope link  src 192.168.2.160
  IwConfig:
   lo        no wireless extensions.
   
   eth0      no wireless extensions.
  Profiles: Profile0 (Default) - LastVersion=8.0/20111115184056 (Running)
  RfKill:
   0: hci0: Bluetooth
   	Soft blocked: no
   	Hard blocked: no
  RunningIncompatibleAddons: False
  SourcePackage: firefox
  UpgradeStatus: Upgraded to oneiric on 2011-10-28 (63 days ago)
  dmi.bios.date: 02/04/2010
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 080015
  dmi.board.asset.tag: To Be Filled By O.E.M.
  dmi.board.name: FG41
  dmi.board.vendor: Shuttle Inc
  dmi.board.version: V20
  dmi.chassis.asset.tag: To Be Filled By O.E.M.
  dmi.chassis.type: 3
  dmi.chassis.vendor: Shuttle Inc
  dmi.chassis.version: To Be Filled By O.E.M.
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr080015:bd02/04/2010:svnShuttleInc:pnSG41:pvrV20:rvnShuttleInc:rnFG41:rvrV20:cvnShuttleInc:ct3:cvrToBeFilledByO.E.M.:
  dmi.product.name: SG41
  dmi.product.version: V20
  dmi.sys.vendor: Shuttle Inc

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/910010/+subscriptions
Follow ups

[Bug 910010] Re: Firefox won't play HTML5 video, except for with one user
From: Blaise Alleyne, 2011-12-30
[Bug 910010] [NEW] Firefox won't play HTML5 video, except for with one user
From: Blaise Alleyne, 2011-12-30
References

[Bug 910010] [NEW] Firefox won't play HTML5 video, except for with one user
From: Blaise Alleyne, 2011-12-30