desktop-packages team mailing list archive

[Andy Pomfret <1377404@xxxxxxxxxxxxxxxxxx>]

Public bug reported:

This bug manifested itself only recently (kernel update?).  I have sound
through the internal speakers but nothing (except occasional clicks)
through the headphones.  'What device did you plug in?' dialog appearing
fine, headphones show up in sound preferences, test sounds not audible.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: alsa-base 1.0.25+dfsg-0ubuntu4
ProcVersionSignature: Ubuntu 3.13.0-36.63-generic 3.13.11.6
Uname: Linux 3.13.0-36-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.5
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  ajp109     2262 F.... pulseaudio
                      ajp109     3563 F.... audacity
 /dev/snd/pcmC0D0c:   ajp109     2262 F...m pulseaudio
CurrentDesktop: Unity
Date: Sat Oct  4 10:19:17 2014
InstallationDate: Installed on 2014-02-01 (244 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Alpha amd64 (20140201)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  ajp109     2262 F.... pulseaudio
                      ajp109     3563 F.... audacity
 /dev/snd/pcmC0D0c:   ajp109     2262 F...m pulseaudio
 /dev/snd/seq:        timidity   1224 F.... timidity
Symptom_Jack: Black Headphone Out, Left
Symptom_Type: No sound at all
Title: [Latitude 3540, Realtek ALC283, Black Headphone Out, Left] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/12/2013
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A04
dmi.board.name: 02RKKX
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: A04
dmi.modalias: dmi:bvnDellInc.:bvrA04:bd11/12/2013:svnDellInc.:pnLatitude3540:pvrA04:rvnDellInc.:rn02RKKX:rvrA00:cvnDellInc.:ct8:cvrA04:
dmi.product.name: Latitude 3540
dmi.product.version: A04
dmi.sys.vendor: Dell Inc.
mtime.conffile..etc.modprobe.d.alsa.base.conf: 2014-09-19T21:53:03.868459

** Affects: alsa-driver (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug trusty

-- 
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Packages, which is subscribed to alsa-driver in Ubuntu.
https://bugs.launchpad.net/bugs/1377404

Title:
  [Latitude 3540, Realtek ALC283, Black Headphone Out, Left] No sound at
  all

Status in “alsa-driver” package in Ubuntu:
  New

Bug description:
  This bug manifested itself only recently (kernel update?).  I have
  sound through the internal speakers but nothing (except occasional
  clicks) through the headphones.  'What device did you plug in?' dialog
  appearing fine, headphones show up in sound preferences, test sounds
  not audible.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: alsa-base 1.0.25+dfsg-0ubuntu4
  ProcVersionSignature: Ubuntu 3.13.0-36.63-generic 3.13.11.6
  Uname: Linux 3.13.0-36-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.5
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  ajp109     2262 F.... pulseaudio
                        ajp109     3563 F.... audacity
   /dev/snd/pcmC0D0c:   ajp109     2262 F...m pulseaudio
  CurrentDesktop: Unity
  Date: Sat Oct  4 10:19:17 2014
  InstallationDate: Installed on 2014-02-01 (244 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Alpha amd64 (20140201)
  PackageArchitecture: all
  SourcePackage: alsa-driver
  Symptom: audio
  Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
  Symptom_Card: Built-in Audio - HDA Intel PCH
  Symptom_DevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  ajp109     2262 F.... pulseaudio
                        ajp109     3563 F.... audacity
   /dev/snd/pcmC0D0c:   ajp109     2262 F...m pulseaudio
   /dev/snd/seq:        timidity   1224 F.... timidity
  Symptom_Jack: Black Headphone Out, Left
  Symptom_Type: No sound at all
  Title: [Latitude 3540, Realtek ALC283, Black Headphone Out, Left] No sound at all
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 11/12/2013
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A04
  dmi.board.name: 02RKKX
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A00
  dmi.chassis.type: 8
  dmi.chassis.vendor: Dell Inc.
  dmi.chassis.version: A04
  dmi.modalias: dmi:bvnDellInc.:bvrA04:bd11/12/2013:svnDellInc.:pnLatitude3540:pvrA04:rvnDellInc.:rn02RKKX:rvrA00:cvnDellInc.:ct8:cvrA04:
  dmi.product.name: Latitude 3540
  dmi.product.version: A04
  dmi.sys.vendor: Dell Inc.
  mtime.conffile..etc.modprobe.d.alsa.base.conf: 2014-09-19T21:53:03.868459

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