desktop-packages team mailing list archive

[Joe Barnett <thejoe@xxxxxxxxx>]

Public bug reported:

In GTK+3/gnome-3 apps (eg evince), when I select my network-discovered
printer, the "Status" field changes to "Getting printer information..."
and the mouse cursor goes into spinning icon, and the Print button stays
disabled, so I cannot print.

In Firefox, the status tells me the printer is low on toner, but allows
me to print.

ProblemType: Bug
DistroRelease: Ubuntu 14.10
Package: cups 1.7.5-3ubuntu1
ProcVersionSignature: Ubuntu 3.16.0-18.25-generic 3.16.3
Uname: Linux 3.16.0-18-generic x86_64
NonfreeKernelModules: nvidia wl
ApportVersion: 2.14.7-0ubuntu2
Architecture: amd64
CupsErrorLog:
 E [01/Oct/2014:13:52:31 -0700] systemd_checkin: Unable to get local address - Permission denied
 E [02/Oct/2014:08:11:27 -0700] systemd_checkin: Unable to get local address - Permission denied
 E [03/Oct/2014:08:02:08 -0700] systemd_checkin: Unable to get local address - Permission denied
 E [03/Oct/2014:08:11:49 -0700] systemd_checkin: Unable to get local address - Permission denied
 E [03/Oct/2014:08:22:30 -0700] systemd_checkin: Unable to get local address - Permission denied
CurrentDesktop: GNOME
Date: Tue Oct  7 09:29:43 2014
InstallationDate: Installed on 2014-02-24 (224 days ago)
InstallationMedia: Ubuntu-GNOME 14.04 "Trusty Tahr" - Alpha amd64 (20140218)
Lpstat: Error: command ['lpstat', '-v'] failed with exit code 1: lpstat: No destinations added.
MachineType: Apple Inc. MacBookPro11,3
Papersize: letter
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-18-generic.efi.signed root=UUID=135fd833-3282-4f3b-8802-0a27ec2765b9 ro quiet splash init=/lib/systemd/systemd vt.handoff=7
SourcePackage: cups
UpgradeStatus: Upgraded to utopic on 2014-08-17 (50 days ago)
dmi.bios.date: 10/18/2013
dmi.bios.vendor: Apple Inc.
dmi.bios.version: MBP112.88Z.0138.B02.1310181745
dmi.board.asset.tag: Base Board Asset Tag#
dmi.board.name: Mac-2BD1B31983FE1663
dmi.board.vendor: Apple Inc.
dmi.board.version: MacBookPro11,3
dmi.chassis.type: 10
dmi.chassis.vendor: Apple Inc.
dmi.chassis.version: Mac-2BD1B31983FE1663
dmi.modalias: dmi:bvnAppleInc.:bvrMBP112.88Z.0138.B02.1310181745:bd10/18/2013:svnAppleInc.:pnMacBookPro11,3:pvr1.0:rvnAppleInc.:rnMac-2BD1B31983FE1663:rvrMacBookPro11,3:cvnAppleInc.:ct10:cvrMac-2BD1B31983FE1663:
dmi.product.name: MacBookPro11,3
dmi.product.version: 1.0
dmi.sys.vendor: Apple Inc.

** Affects: cups (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apparmor apport-bug gnome3-ppa third-party-packages utopic

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to cups in Ubuntu.
https://bugs.launchpad.net/bugs/1378438

Title:
  Printer dialog stuck on "Getting printer information..."

Status in “cups” package in Ubuntu:
  New

Bug description:
  In GTK+3/gnome-3 apps (eg evince), when I select my network-discovered
  printer, the "Status" field changes to "Getting printer
  information..." and the mouse cursor goes into spinning icon, and the
  Print button stays disabled, so I cannot print.

  In Firefox, the status tells me the printer is low on toner, but
  allows me to print.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.10
  Package: cups 1.7.5-3ubuntu1
  ProcVersionSignature: Ubuntu 3.16.0-18.25-generic 3.16.3
  Uname: Linux 3.16.0-18-generic x86_64
  NonfreeKernelModules: nvidia wl
  ApportVersion: 2.14.7-0ubuntu2
  Architecture: amd64
  CupsErrorLog:
   E [01/Oct/2014:13:52:31 -0700] systemd_checkin: Unable to get local address - Permission denied
   E [02/Oct/2014:08:11:27 -0700] systemd_checkin: Unable to get local address - Permission denied
   E [03/Oct/2014:08:02:08 -0700] systemd_checkin: Unable to get local address - Permission denied
   E [03/Oct/2014:08:11:49 -0700] systemd_checkin: Unable to get local address - Permission denied
   E [03/Oct/2014:08:22:30 -0700] systemd_checkin: Unable to get local address - Permission denied
  CurrentDesktop: GNOME
  Date: Tue Oct  7 09:29:43 2014
  InstallationDate: Installed on 2014-02-24 (224 days ago)
  InstallationMedia: Ubuntu-GNOME 14.04 "Trusty Tahr" - Alpha amd64 (20140218)
  Lpstat: Error: command ['lpstat', '-v'] failed with exit code 1: lpstat: No destinations added.
  MachineType: Apple Inc. MacBookPro11,3
  Papersize: letter
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-18-generic.efi.signed root=UUID=135fd833-3282-4f3b-8802-0a27ec2765b9 ro quiet splash init=/lib/systemd/systemd vt.handoff=7
  SourcePackage: cups
  UpgradeStatus: Upgraded to utopic on 2014-08-17 (50 days ago)
  dmi.bios.date: 10/18/2013
  dmi.bios.vendor: Apple Inc.
  dmi.bios.version: MBP112.88Z.0138.B02.1310181745
  dmi.board.asset.tag: Base Board Asset Tag#
  dmi.board.name: Mac-2BD1B31983FE1663
  dmi.board.vendor: Apple Inc.
  dmi.board.version: MacBookPro11,3
  dmi.chassis.type: 10
  dmi.chassis.vendor: Apple Inc.
  dmi.chassis.version: Mac-2BD1B31983FE1663
  dmi.modalias: dmi:bvnAppleInc.:bvrMBP112.88Z.0138.B02.1310181745:bd10/18/2013:svnAppleInc.:pnMacBookPro11,3:pvr1.0:rvnAppleInc.:rnMac-2BD1B31983FE1663:rvrMacBookPro11,3:cvnAppleInc.:ct10:cvrMac-2BD1B31983FE1663:
  dmi.product.name: MacBookPro11,3
  dmi.product.version: 1.0
  dmi.sys.vendor: Apple Inc.

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