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[Bug 1389732] [NEW] The computer freeze randomly

 

Public bug reported:

The freeze problem actually started when I was using 12.04 LTS.  Every
time when I was login to the desktop (after the computer is completely
shut down) , the screen glitches and freezes.  However, when I restart
the computer, the problem went away. Everything is normal again. This
happened in every desktop environment that I have used (Gnome, Unity,
Xfce).

The problem getting worst after few days where I need to restart the
computer twice (sometime 3 times) in order to make the system calm down.

So, I think it was the driver problem, and I changed the VGA driver to
its propriety Nvidia driver, but no avail. In fact, it getting worst.

Then, I thought maybe the system not stable, so I upgrade the system to
14.04. But the problem still persist. Again, I installed the Nvdia
driver again, it seem to work but eventually it also no avail. The
problem seem more serious under Nvdia driver.

And I revert back to the opensource driver. It works, but only in xfce
environment.  It also freeze if I using other environment. It's okay for
me to use xfce, but the thing is when I try to play the "Nibbles" (which
I think it is preinstalled in 14.04), not long I played, it freeze
again.

I also thought this might be the hardware problem, maybe it is the
onboard vga card got something wrong with it. After All, I have been
using this computer for 5 years. But, when i using Window 7 (using dual
boot), it's never be the problem. Everything is working fine in Window
7. So, the hardware issue, ruled out.

Hope you can help.

Thanks

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: xorg 1:7.7+1ubuntu8
ProcVersionSignature: Ubuntu 3.13.0-39.66-generic 3.13.11.8
Uname: Linux 3.13.0-39-generic x86_64
.tmp.unity.support.test.0:
 
ApportVersion: 2.14.1-0ubuntu3.5
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: None
Date: Wed Nov  5 22:43:33 2014
DistUpgraded: 2014-11-05 02:41:27,689 DEBUG enabling apt cron job
DistroCodename: trusty
DistroVariant: ubuntu
DkmsStatus:
 virtualbox, 4.3.10, 3.13.0-39-generic, x86_64: installed
 virtualbox, 4.3.10, 3.5.0-54-generic, x86_64: installed
ExtraDebuggingInterest: Yes
GraphicsCard:
 NVIDIA Corporation C61 [GeForce 7025 / nForce 630a] [10de:03d6] (rev a2) (prog-if 00 [VGA controller])
   Subsystem: ASUSTeK Computer Inc. Device [1043:83a4]
InstallationDate: Installed on 2013-03-23 (592 days ago)
InstallationMedia: Ubuntu 12.04.2 LTS "Precise Pangolin" - Release amd64 (20130213)
Lsusb:
 Bus 001 Device 002: ID 148f:2573 Ralink Technology, Corp. RT2501/RT2573 Wireless Adapter
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 002 Device 003: ID 1bcf:0007 Sunplus Innovation Technology Inc. Optical Mouse
 Bus 002 Device 002: ID 04f3:0103 Elan Microelectronics Corp. ActiveJet K-2024 Multimedia Keyboard
 Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
MachineType: System manufacturer System Product Name
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-39-generic root=UUID=9faca4c5-9082-45a6-aa69-00dec6f3c30b ro plymouth:debug drm.debug=0xe no=1
SourcePackage: xorg
UpgradeStatus: Upgraded to trusty on 2014-11-04 (0 days ago)
dmi.bios.date: 04/08/2009
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0701
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: M2N68-AM Plus
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0701:bd04/08/2009:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnM2N68-AMPlus:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
version.compiz: compiz 1:0.9.11.2+14.04.20140714-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.52-1
version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.3-0ubuntu0.1
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.3-0ubuntu0.1
version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2.1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3.1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1.2
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
xserver.bootTime: Wed Nov  5 22:42:17 2014
xserver.configfile: default
xserver.devices:
 input        Power Button         KEYBOARD, id 6
 input        Power Button         KEYBOARD, id 7
 input        HID 04f3:0103        KEYBOARD, id 8
 input        HID 04f3:0103        KEYBOARD, id 9
 input        USB Optical Mouse    MOUSE, id 10
xserver.errors:
 Failed to load module "nvidia" (module does not exist, 0)
 Failed to load module "nvidia" (module does not exist, 0)
xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.15.1-0ubuntu2.1
xserver.video_driver: nouveau

** Affects: xorg (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug trusty ubuntu

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to xorg in Ubuntu.
https://bugs.launchpad.net/bugs/1389732

Title:
  The computer freeze randomly

Status in “xorg” package in Ubuntu:
  New

Bug description:
  The freeze problem actually started when I was using 12.04 LTS.  Every
  time when I was login to the desktop (after the computer is completely
  shut down) , the screen glitches and freezes.  However, when I restart
  the computer, the problem went away. Everything is normal again. This
  happened in every desktop environment that I have used (Gnome, Unity,
  Xfce).

  The problem getting worst after few days where I need to restart the
  computer twice (sometime 3 times) in order to make the system calm
  down.

  So, I think it was the driver problem, and I changed the VGA driver to
  its propriety Nvidia driver, but no avail. In fact, it getting worst.

  Then, I thought maybe the system not stable, so I upgrade the system
  to 14.04. But the problem still persist. Again, I installed the Nvdia
  driver again, it seem to work but eventually it also no avail. The
  problem seem more serious under Nvdia driver.

  And I revert back to the opensource driver. It works, but only in xfce
  environment.  It also freeze if I using other environment. It's okay
  for me to use xfce, but the thing is when I try to play the "Nibbles"
  (which I think it is preinstalled in 14.04), not long I played, it
  freeze again.

  I also thought this might be the hardware problem, maybe it is the
  onboard vga card got something wrong with it. After All, I have been
  using this computer for 5 years. But, when i using Window 7 (using
  dual boot), it's never be the problem. Everything is working fine in
  Window 7. So, the hardware issue, ruled out.

  Hope you can help.

  Thanks

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: xorg 1:7.7+1ubuntu8
  ProcVersionSignature: Ubuntu 3.13.0-39.66-generic 3.13.11.8
  Uname: Linux 3.13.0-39-generic x86_64
  .tmp.unity.support.test.0:
   
  ApportVersion: 2.14.1-0ubuntu3.5
  Architecture: amd64
  CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
  CompositorRunning: None
  Date: Wed Nov  5 22:43:33 2014
  DistUpgraded: 2014-11-05 02:41:27,689 DEBUG enabling apt cron job
  DistroCodename: trusty
  DistroVariant: ubuntu
  DkmsStatus:
   virtualbox, 4.3.10, 3.13.0-39-generic, x86_64: installed
   virtualbox, 4.3.10, 3.5.0-54-generic, x86_64: installed
  ExtraDebuggingInterest: Yes
  GraphicsCard:
   NVIDIA Corporation C61 [GeForce 7025 / nForce 630a] [10de:03d6] (rev a2) (prog-if 00 [VGA controller])
     Subsystem: ASUSTeK Computer Inc. Device [1043:83a4]
  InstallationDate: Installed on 2013-03-23 (592 days ago)
  InstallationMedia: Ubuntu 12.04.2 LTS "Precise Pangolin" - Release amd64 (20130213)
  Lsusb:
   Bus 001 Device 002: ID 148f:2573 Ralink Technology, Corp. RT2501/RT2573 Wireless Adapter
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
   Bus 002 Device 003: ID 1bcf:0007 Sunplus Innovation Technology Inc. Optical Mouse
   Bus 002 Device 002: ID 04f3:0103 Elan Microelectronics Corp. ActiveJet K-2024 Multimedia Keyboard
   Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
  MachineType: System manufacturer System Product Name
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-39-generic root=UUID=9faca4c5-9082-45a6-aa69-00dec6f3c30b ro plymouth:debug drm.debug=0xe no=1
  SourcePackage: xorg
  UpgradeStatus: Upgraded to trusty on 2014-11-04 (0 days ago)
  dmi.bios.date: 04/08/2009
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 0701
  dmi.board.asset.tag: To Be Filled By O.E.M.
  dmi.board.name: M2N68-AM Plus
  dmi.board.vendor: ASUSTeK Computer INC.
  dmi.board.version: Rev X.0x
  dmi.chassis.asset.tag: Asset-1234567890
  dmi.chassis.type: 3
  dmi.chassis.vendor: Chassis Manufacture
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0701:bd04/08/2009:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnM2N68-AMPlus:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
  dmi.product.name: System Product Name
  dmi.product.version: System Version
  dmi.sys.vendor: System manufacturer
  version.compiz: compiz 1:0.9.11.2+14.04.20140714-0ubuntu1
  version.ia32-libs: ia32-libs N/A
  version.libdrm2: libdrm2 2.4.52-1
  version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.3-0ubuntu0.1
  version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
  version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.3-0ubuntu0.1
  version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2.1
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3.1
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1.2
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
  xserver.bootTime: Wed Nov  5 22:42:17 2014
  xserver.configfile: default
  xserver.devices:
   input        Power Button         KEYBOARD, id 6
   input        Power Button         KEYBOARD, id 7
   input        HID 04f3:0103        KEYBOARD, id 8
   input        HID 04f3:0103        KEYBOARD, id 9
   input        USB Optical Mouse    MOUSE, id 10
  xserver.errors:
   Failed to load module "nvidia" (module does not exist, 0)
   Failed to load module "nvidia" (module does not exist, 0)
  xserver.logfile: /var/log/Xorg.0.log
  xserver.version: 2:1.15.1-0ubuntu2.1
  xserver.video_driver: nouveau

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Follow ups

References