desktop-packages team mailing list archive

[Pascal De Vuyst <pascal.devuyst@xxxxxxxxx>]

Please provide the following information:
https://wiki.ubuntu.com/DebuggingPrintingProblems#Network_printer and a
complete cups error_log:
https://wiki.ubuntu.com/DebuggingPrintingProblems#CUPS_error_log

** Changed in: system-config-printer (Ubuntu)
       Status: New => Incomplete

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You received this bug notification because you are a member of Desktop
Packages, which is subscribed to system-config-printer in Ubuntu.
https://bugs.launchpad.net/bugs/1361819

Title:
  HP Officejet Pro 8500A Plus no longer auto detected

Status in “system-config-printer” package in Ubuntu:
  Incomplete

Bug description:
  Modem replaced.

  Modem, router and client PC were all rebooted.  Network
  printer/scanner not found on Ubuntu 14.04 client PC with latest
  patches.

  Ping of IP address of printer is successful.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: system-config-printer-gnome 1.4.3+20140219-0ubuntu2.1
  ProcVersionSignature: Ubuntu 3.13.0-34.60-generic 3.13.11.4
  Uname: Linux 3.13.0-34-generic i686
  ApportVersion: 2.14.1-0ubuntu3.3
  Architecture: i386
  CupsErrorLog:
   W [23/Aug/2014:15:28:40 -0400] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'HP-Officejet-Pro-8500-a909a-Gray..' already exists
   W [23/Aug/2014:15:28:40 -0400] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'HP-Officejet-Pro-8500-a909a-RGB..' already exists
   W [23/Aug/2014:15:34:59 -0400] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'HP-Officejet-Pro-8500-a909a-Gray..' already exists
   W [23/Aug/2014:15:34:59 -0400] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'HP-Officejet-Pro-8500-a909a-RGB..' already exists
   E [23/Aug/2014:15:35:05 -0400] [Job 21] The printer configuration is incorrect or the printer no longer exists.
  CurrentDesktop: Unity
  Date: Tue Aug 26 14:59:17 2014
  EcryptfsInUse: Yes
  ExecutablePath: /usr/share/system-config-printer/system-config-printer.py
  InstallationDate: Installed on 2014-04-17 (130 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release i386 (20140417)
  InterpreterPath: /usr/bin/python2.7
  Lpstat: device for HP-Officejet-Pro-8500-a910: hp:/net/Officejet_Pro_8500_A910?ip=192.168.1.72
  MachineType: Dell Inc. Inspiron 660
  PackageArchitecture: all
  Papersize: letter
  PpdFiles: HP-Officejet-Pro-8500-a910: HP Officejet Pro 8500 a910, hpcups 3.14.3
  ProcEnviron:
   LANGUAGE=en_US
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-34-generic root=UUID=c3b17990-d8bf-4901-a821-1df2263a2e58 ro quiet splash vt.handoff=7
  SourcePackage: system-config-printer
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 10/14/2013
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A11
  dmi.board.name: 084J0R
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A00
  dmi.chassis.type: 3
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: dmi:bvnDellInc.:bvrA11:bd10/14/2013:svnDellInc.:pnInspiron660:pvr:rvnDellInc.:rn084J0R:rvrA00:cvnDellInc.:ct3:cvr:
  dmi.product.name: Inspiron 660
  dmi.sys.vendor: Dell Inc.

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