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[Bug 1396446] [NEW] HP DeskJet 842C will not print with Print Quality set to "Normal Grayscale, " but "Draft Grayscale" and "Normal Color" work.

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Public bug reported:

In Document Print Status, the job status is "Stopped."  In the Job
Attributes, job-printer-state-message is "Filter failed."  See attached
for an extract from /var/log/cups/error_log.

If I reprint from the Document Print Status GUI, after a moment's pause,
I get a dialog box saying "Print Error — There was a problem processing
document…" and the name of the document.

I have deleted and re-added this printer several times with the Settings
Manager → Printers GUI.  The printer is an HP DeskJet 842C, which comes
up as an 840C on screen.  The test page works (I assume because it's in
colour mode).

I am running Xubuntu.  This printer worked with Xubuntu 10.04.2.

$ lsb_release -rd
Description:	Ubuntu 14.04.1 LTS
Release:	14.04

hplip:
  Installed: 3.14.3-0ubuntu3.2
  Candidate: 3.14.3-0ubuntu3.2
  Version table:
 *** 3.14.3-0ubuntu3.2 0
        500 http://ca.archive.ubuntu.com/ubuntu/ trusty-updates/main amd64 Packages
        100 /var/lib/dpkg/status
     3.14.3-0ubuntu3 0
        500 http://ca.archive.ubuntu.com/ubuntu/ trusty/main amd64 Packages

cups:
  Installed: 1.7.2-0ubuntu1.2
  Candidate: 1.7.2-0ubuntu1.2
  Version table:
 *** 1.7.2-0ubuntu1.2 0
        500 http://ca.archive.ubuntu.com/ubuntu/ trusty-updates/main amd64 Packages
        500 http://security.ubuntu.com/ubuntu/ trusty-security/main amd64 Packages
        100 /var/lib/dpkg/status
     1.7.2-0ubuntu1 0
        500 http://ca.archive.ubuntu.com/ubuntu/ trusty/main amd64 Packages

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: hplip 3.14.3-0ubuntu3.2
ProcVersionSignature: Ubuntu 3.13.0-39.66-generic 3.13.11.8
Uname: Linux 3.13.0-39-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.5
Architecture: amd64
CurrentDesktop: XFCE
Date: Tue Nov 25 23:33:52 2014
InstallationDate: Installed on 2011-03-27 (1339 days ago)
InstallationMedia: Xubuntu 10.04.2 "Lucid Lynx" - Release amd64 (20110215.1)
Lpstat: device for DeskJet_840C: hp:/usb/DeskJet_840C?serial=MX0CR1Y104LB
MachineType: System manufacturer System Product Name
Papersize: letter
PpdFiles: DeskJet_840C: HP Deskjet 840c, hpcups 3.14.3
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-39-generic root=UUID=78f80a62-5dce-4bc0-bef4-fc21c095ad2f ro quiet splash nomdmonddf nomdmonisw nomdmonddf nomdmonisw vt.handoff=7
SourcePackage: hplip
UpgradeStatus: Upgraded to trusty on 2014-11-13 (13 days ago)
dmi.bios.date: 09/08/2010
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1601
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: M4A88TD-V EVO/USB3
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1601:bd09/08/2010:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnM4A88TD-VEVO/USB3:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

** Affects: cups (Ubuntu)
     Importance: Undecided
         Status: New

** Affects: hplip (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug trusty

** Attachment added: "Everything from /var/log/cups/error_log associated with a failed job."
   https://bugs.launchpad.net/bugs/1396446/+attachment/4268647/+files/cups%20Job%20116%20error_log.txt

** Also affects: cups (Ubuntu)
   Importance: Undecided
       Status: New

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to hplip in Ubuntu.
https://bugs.launchpad.net/bugs/1396446

Title:
  HP DeskJet 842C will not print with Print Quality set to "Normal
  Grayscale," but "Draft Grayscale" and "Normal Color" work.

Status in “cups” package in Ubuntu:
  New
Status in “hplip” package in Ubuntu:
  New

Bug description:
  In Document Print Status, the job status is "Stopped."  In the Job
  Attributes, job-printer-state-message is "Filter failed."  See
  attached for an extract from /var/log/cups/error_log.

  If I reprint from the Document Print Status GUI, after a moment's
  pause, I get a dialog box saying "Print Error — There was a problem
  processing document…" and the name of the document.

  I have deleted and re-added this printer several times with the
  Settings Manager → Printers GUI.  The printer is an HP DeskJet 842C,
  which comes up as an 840C on screen.  The test page works (I assume
  because it's in colour mode).

  I am running Xubuntu.  This printer worked with Xubuntu 10.04.2.

  $ lsb_release -rd
  Description:	Ubuntu 14.04.1 LTS
  Release:	14.04

  hplip:
    Installed: 3.14.3-0ubuntu3.2
    Candidate: 3.14.3-0ubuntu3.2
    Version table:
   *** 3.14.3-0ubuntu3.2 0
          500 http://ca.archive.ubuntu.com/ubuntu/ trusty-updates/main amd64 Packages
          100 /var/lib/dpkg/status
       3.14.3-0ubuntu3 0
          500 http://ca.archive.ubuntu.com/ubuntu/ trusty/main amd64 Packages

  cups:
    Installed: 1.7.2-0ubuntu1.2
    Candidate: 1.7.2-0ubuntu1.2
    Version table:
   *** 1.7.2-0ubuntu1.2 0
          500 http://ca.archive.ubuntu.com/ubuntu/ trusty-updates/main amd64 Packages
          500 http://security.ubuntu.com/ubuntu/ trusty-security/main amd64 Packages
          100 /var/lib/dpkg/status
       1.7.2-0ubuntu1 0
          500 http://ca.archive.ubuntu.com/ubuntu/ trusty/main amd64 Packages

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: hplip 3.14.3-0ubuntu3.2
  ProcVersionSignature: Ubuntu 3.13.0-39.66-generic 3.13.11.8
  Uname: Linux 3.13.0-39-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.5
  Architecture: amd64
  CurrentDesktop: XFCE
  Date: Tue Nov 25 23:33:52 2014
  InstallationDate: Installed on 2011-03-27 (1339 days ago)
  InstallationMedia: Xubuntu 10.04.2 "Lucid Lynx" - Release amd64 (20110215.1)
  Lpstat: device for DeskJet_840C: hp:/usb/DeskJet_840C?serial=MX0CR1Y104LB
  MachineType: System manufacturer System Product Name
  Papersize: letter
  PpdFiles: DeskJet_840C: HP Deskjet 840c, hpcups 3.14.3
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-39-generic root=UUID=78f80a62-5dce-4bc0-bef4-fc21c095ad2f ro quiet splash nomdmonddf nomdmonisw nomdmonddf nomdmonisw vt.handoff=7
  SourcePackage: hplip
  UpgradeStatus: Upgraded to trusty on 2014-11-13 (13 days ago)
  dmi.bios.date: 09/08/2010
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: 1601
  dmi.board.asset.tag: To Be Filled By O.E.M.
  dmi.board.name: M4A88TD-V EVO/USB3
  dmi.board.vendor: ASUSTeK Computer INC.
  dmi.board.version: Rev X.0x
  dmi.chassis.asset.tag: Asset-1234567890
  dmi.chassis.type: 3
  dmi.chassis.vendor: Chassis Manufacture
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1601:bd09/08/2010:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnM4A88TD-VEVO/USB3:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
  dmi.product.name: System Product Name
  dmi.product.version: System Version
  dmi.sys.vendor: System manufacturer

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