desktop-packages team mailing list archive

["Christopher M. Penalver" <christopher.m.penalver@xxxxxxxxx>]

Ben, thank you for reporting this and helping make Ubuntu better. However, your crash report is missing. Please follow these instructions to have apport report a new bug about your crash that can be dealt with by the automatic retracer. First, execute at a terminal:
cd /var/crash && sudo rm * ; sudo apt-get update && sudo apt-get -y upgrade && sudo service apport start force_start=1

If you are running the Ubuntu Stable Release you might need to enable
apport in /etc/default/apport and restart.

Now reproduce the crash, then open your file manager, navigate to your /var/crash directory and open the crash report you wish to submit.
If this fails you will have to open a terminal and file your report with 'ubuntu-bug /var/crash/_my_crash_report.crash' where _my_crash_report.crash is the crash you would like to report. If you get an error that you aren't allowed to access this report you will have to file it with 'sudo ubuntu-bug /var/crash/_my_crash_report.crash'. If you run the command against the crash report and a window pops up asking you to report this, but then never opens a new report, you would be affected by https://bugs.launchpad.net/ubuntu/+source/apport/+bug/994921 . In order to WORKAROUND this, one would need to open the following file via a command line:
sudo nano /etc/apport/crashdb.conf

and comment out the line:
'problem_types': ['Bug', 'Package'],

by changing it to:
# 'problem_types': ['Bug', 'Package'],

Save, close, and try to file the crash report again via:
ubuntu-bug /var/crash/_my_crash_report.crash

I'm closing this bug report since the process outlined above will
automatically open a new bug report which can then dealt with more
efficiently.

Please do not attach your crash report manually to this report and
reopen it.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

** Changed in: simple-scan (Ubuntu)
       Status: New => Invalid

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to simple-scan in Ubuntu.
https://bugs.launchpad.net/bugs/1393648

Title:
  Simple Scan crashes after upgrade to Ubuntu 14.04.  Using Brother
  ADS2000

Status in simple-scan package in Ubuntu:
  Invalid

Bug description:
  I'm using ubuntu 14.04, recently upgraded from 12.04 where simple scan
  was working fine.  I'm using a Brother ADS-2000 (I've also been unable
  to connect to a Brother MFC-J875DW).  I've very carefully followed the
  directions on the Brother website for installing just about everything
  associated with these two pieces of equipment.  Here's the output from
  the debugging mode:

  p5yc071c@newb:~$ sudo simple-scan -d
  [+0.00s] DEBUG: simple-scan.vala:596: Starting Simple Scan 3.12.1, PID=2755
  [+0.00s] DEBUG: Connecting to session manager
  [+0.04s] DEBUG: ui.vala:1648: Loading state from /home/p5yc071c/.cache/simple-scan/state
  [+0.04s] DEBUG: ui.vala:1629: Restoring window to 600x400 pixels
  [+0.04s] DEBUG: ui.vala:1633: Restoring window to maximized
  [+0.04s] DEBUG: autosave-manager.vala:64: Loading autosave information
  [+0.04s] DEBUG: autosave-manager.vala:258: Waiting to autosave...
  [+0.04s] WARNING: autosave-manager.vala:76: Could not load autosave infomation; not restoring any autosaves
  [+0.05s] DEBUG: scanner.vala:1443: sane_init () -> SANE_STATUS_GOOD
  [+0.05s] DEBUG: scanner.vala:1449: SANE version 1.0.23
  [+0.05s] DEBUG: scanner.vala:1510: Requesting redetection of scan devices
  [+0.05s] DEBUG: scanner.vala:802: Processing request
  [+0.14s] DEBUG: autosave-manager.vala:280: Autosaving book information
  [+0.16s] DEBUG: ui.vala:1739: Saving state to /home/p5yc071c/.cache/simple-scan/state
  [+1.53s] DEBUG: simple-scan.vala:310: Requesting scan at 300 dpi from device '(null)'
  [+1.53s] DEBUG: scanner.vala:1556: Scanner.scan ("(null)", dpi=300, scan_mode=ScanMode.COLOR, depth=8, type=ScanType.SINGLE, paper_width=0, paper_height=0, brightness=0, contrast=0)
  [+2.44s] DEBUG: scanner.vala:338: sane_get_devices () -> SANE_STATUS_GOOD
  [+2.44s] DEBUG: scanner.vala:350: Device: name="brother4:bus2;dev4" vendor="Brother" model="ADS-2000" type="USB scanner"
  [+2.44s] DEBUG: scanner.vala:802: Processing request
  [+3.49s] DEBUG: scanner.vala:863: sane_open ("brother4:bus2;dev4") -> SANE_STATUS_GOOD
  [+3.49s] DEBUG: scanner.vala:884: sane_get_option_descriptor (0)
  [+3.49s] DEBUG: scanner.vala:734: Option 0: name='(null)' title='Number of options' type=bool size=4 cap=,soft-detect
  [+3.49s] DEBUG: scanner.vala:737:   Description: Read-only option that specifies how many options a specific devices supports.
  [+3.49s] DEBUG: scanner.vala:884: sane_get_option_descriptor (1)
  [+3.49s] DEBUG: scanner.vala:734: Option 1: name='(null)' title='Mode' type=group size=4 cap=,advanced
  [+3.49s] DEBUG: scanner.vala:737:   Description: 
  [+3.49s] DEBUG: scanner.vala:884: sane_get_option_descriptor (2)
  [+3.49s] DEBUG: scanner.vala:734: Option 2: name='mode' title='Scan mode' type=string size=30 values=["Black & White", "Gray[Error Diffusion]", "True Gray", "24bit Color", "24bit Color[Fast]"] cap=,soft-select,soft-detect
  [+3.49s] DEBUG: scanner.vala:737:   Description: Select the scan mode
  [+3.49s] DEBUG: scanner.vala:884: sane_get_option_descriptor (3)
  [+3.49s] DEBUG: scanner.vala:734: Option 3: name='resolution' title='Scan resolution' type=int size=4 unit=dpi values=[100, 150, 200, 300, 400, 600, 1200, 2400, 4800, 9600] cap=,soft-select,soft-detect
  [+3.49s] DEBUG: scanner.vala:737:   Description: Sets the resolution of the scanned image.
  [+3.49s] DEBUG: scanner.vala:884: sane_get_option_descriptor (4)
  [+3.49s] DEBUG: scanner.vala:734: Option 4: name='source' title='Scan source' type=string size=64 values=["Automatic Document Feeder(left aligned)", "Automatic Document Feeder(left aligned,Duplex)", "Automatic Document Feeder(centrally aligned)", "Automatic Document Feeder(centrally aligned,Duplex)"] cap=,soft-select,soft-detect
  [+3.49s] DEBUG: scanner.vala:737:   Description: Selects the scan source (such as a document-feeder).
  [+3.49s] DEBUG: scanner.vala:884: sane_get_option_descriptor (5)
  [+3.49s] DEBUG: scanner.vala:734: Option 5: name='brightness' title='Brightness' type=fixed size=4 unit=percent min=-50.000000, max=50.000000, quant=65536 cap=,soft-select,soft-detect,inactive
  [+3.49s] DEBUG: scanner.vala:737:   Description: Controls the brightness of the acquired image.
  [+3.49s] DEBUG: scanner.vala:884: sane_get_option_descriptor (6)
  [+3.49s] DEBUG: scanner.vala:734: Option 6: name='contrast' title='Contrast' type=fixed size=4 unit=percent min=-50.000000, max=50.000000, quant=65536 cap=,soft-select,soft-detect,inactive
  [+3.49s] DEBUG: scanner.vala:737:   Description: Controls the contrast of the acquired image.
  [+3.49s] DEBUG: scanner.vala:884: sane_get_option_descriptor (7)
  [+3.49s] DEBUG: scanner.vala:734: Option 7: name='(null)' title='Geometry' type=group size=4 cap=,advanced
  [+3.49s] DEBUG: scanner.vala:737:   Description: 
  [+3.49s] DEBUG: scanner.vala:884: sane_get_option_descriptor (8)
  [+3.49s] DEBUG: scanner.vala:734: Option 8: name='tl-x' title='Top-left x' type=fixed size=4 unit=mm min=0.000000, max=215.899994, quant=6553 cap=,soft-select,soft-detect
  [+3.49s] DEBUG: scanner.vala:737:   Description: Top-left x position of scan area.
  [+3.49s] DEBUG: scanner.vala:884: sane_get_option_descriptor (9)
  [+3.49s] DEBUG: scanner.vala:734: Option 9: name='tl-y' title='Top-left y' type=fixed size=4 unit=mm min=0.000000, max=355.599991, quant=6553 cap=,soft-select,soft-detect
  [+3.49s] DEBUG: scanner.vala:737:   Description: Top-left y position of scan area.
  [+3.49s] DEBUG: scanner.vala:884: sane_get_option_descriptor (10)
  [+3.49s] DEBUG: scanner.vala:734: Option 10: name='br-x' title='Bottom-right x' type=fixed size=4 unit=mm min=0.000000, max=215.899994, quant=6553 cap=,soft-select,soft-detect
  [+3.49s] DEBUG: scanner.vala:737:   Description: Bottom-right x position of scan area.
  [+3.49s] DEBUG: scanner.vala:884: sane_get_option_descriptor (11)
  [+3.49s] DEBUG: scanner.vala:734: Option 11: name='br-y' title='Bottom-right y' type=fixed size=4 unit=mm min=0.000000, max=355.599991, quant=6553 cap=,soft-select,soft-detect
  [+3.49s] DEBUG: scanner.vala:737:   Description: Bottom-right y position of scan area.
  [+3.49s] DEBUG: scanner.vala:884: sane_get_option_descriptor (12)
  [+3.49s] WARNING: scanner.vala:946: Unable to set single page source, please file a bug
  [+3.49s] DEBUG: scanner.vala:546: sane_control_option (2, SANE_ACTION_SET_VALUE, "24bit Color") -> (SANE_STATUS_GOOD, "24bit Color")
  [+3.49s] DEBUG: scanner.vala:462: sane_control_option (3, SANE_ACTION_SET_VALUE, 300) -> (SANE_STATUS_GOOD, 300)
  [+3.49s] DEBUG: scanner.vala:530: sane_control_option (10, SANE_ACTION_SET_VALUE, option.range.max) -> (SANE_STATUS_GOOD)
  [+3.49s] DEBUG: scanner.vala:530: sane_control_option (11, SANE_ACTION_SET_VALUE, option.range.max) -> (SANE_STATUS_GOOD)
  [+9.53s] DEBUG: scanner.vala:1209: sane_start (page=0, pass=0) -> SANE_STATUS_INVAL
  [+9.53s] WARNING: scanner.vala:1216: Unable to start device: Invalid argument
  [+9.53s] DEBUG: scanner.vala:764: sane_cancel ()
  [+9.53s] DEBUG: scanner.vala:767: sane_close ()
  [+9.64s] DEBUG: ui.vala:1739: Saving state to /home/p5yc071c/.cache/simple-scan/state
  [+16.91s] DEBUG: autosave-manager.vala:194: Deleting autosave records
  [+16.91s] DEBUG: scanner.vala:1583: Stopping scan thread
  [+16.91s] DEBUG: scanner.vala:802: Processing request
  [+16.91s] DEBUG: scanner.vala:1594: sane_exit ()

  Any help would be greatly appreciated!

  -Ben

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: simple-scan 3.12.1-0ubuntu1
  ProcVersionSignature: Ubuntu 3.13.0-39.66-generic 3.13.11.8
  Uname: Linux 3.13.0-39-generic x86_64
  NonfreeKernelModules: wl
  ApportVersion: 2.14.1-0ubuntu3.5
  Architecture: amd64
  CurrentDesktop: Unity
  Date: Mon Nov 17 19:39:03 2014
  DriverPackageVersions:
   libsane 1.0.23-3ubuntu3.1
   libsane-extras 1.0.22.3ubuntu1
   hplip 3.14.3-0ubuntu3.2
   hpoj N/A
  InstallationDate: Installed on 2014-11-02 (15 days ago)
  InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
  MachineType: Apple Inc. MacBookPro11,2
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.13.0-39-generic.efi.signed root=/dev/mapper/ubuntu--vg-root ro libata.force=noncq quiet splash vt.handoff=7
  SourcePackage: simple-scan
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 10/18/2013
  dmi.bios.vendor: Apple Inc.
  dmi.bios.version: MBP112.88Z.0138.B02.1310181745
  dmi.board.asset.tag: Base Board Asset Tag#
  dmi.board.name: Mac-3CBD00234E554E41
  dmi.board.vendor: Apple Inc.
  dmi.board.version: MacBookPro11,2
  dmi.chassis.type: 10
  dmi.chassis.vendor: Apple Inc.
  dmi.chassis.version: Mac-3CBD00234E554E41
  dmi.modalias: dmi:bvnAppleInc.:bvrMBP112.88Z.0138.B02.1310181745:bd10/18/2013:svnAppleInc.:pnMacBookPro11,2:pvr1.0:rvnAppleInc.:rnMac-3CBD00234E554E41:rvrMacBookPro11,2:cvnAppleInc.:ct10:cvrMac-3CBD00234E554E41:
  dmi.product.name: MacBookPro11,2
  dmi.product.version: 1.0
  dmi.sys.vendor: Apple Inc.

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