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[Bug 1393648] [NEW] Simple Scan crashes after upgrade to Ubuntu 14.04. Using Brother ADS2000

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Public bug reported:

I'm using ubuntu 14.04, recently upgraded from 12.04 where simple scan
was working fine.  I'm using a Brother ADS-2000 (I've also been unable
to connect to a Brother MFC-J875DW).  I've very carefully followed the
directions on the Brother website for installing just about everything
associated with these two pieces of equipment.  Here's the output from
the debugging mode:

p5yc071c@newb:~$ sudo simple-scan -d
[+0.00s] DEBUG: simple-scan.vala:596: Starting Simple Scan 3.12.1, PID=2755
[+0.00s] DEBUG: Connecting to session manager
[+0.04s] DEBUG: ui.vala:1648: Loading state from /home/p5yc071c/.cache/simple-scan/state
[+0.04s] DEBUG: ui.vala:1629: Restoring window to 600x400 pixels
[+0.04s] DEBUG: ui.vala:1633: Restoring window to maximized
[+0.04s] DEBUG: autosave-manager.vala:64: Loading autosave information
[+0.04s] DEBUG: autosave-manager.vala:258: Waiting to autosave...
[+0.04s] WARNING: autosave-manager.vala:76: Could not load autosave infomation; not restoring any autosaves
[+0.05s] DEBUG: scanner.vala:1443: sane_init () -> SANE_STATUS_GOOD
[+0.05s] DEBUG: scanner.vala:1449: SANE version 1.0.23
[+0.05s] DEBUG: scanner.vala:1510: Requesting redetection of scan devices
[+0.05s] DEBUG: scanner.vala:802: Processing request
[+0.14s] DEBUG: autosave-manager.vala:280: Autosaving book information
[+0.16s] DEBUG: ui.vala:1739: Saving state to /home/p5yc071c/.cache/simple-scan/state
[+1.53s] DEBUG: simple-scan.vala:310: Requesting scan at 300 dpi from device '(null)'
[+1.53s] DEBUG: scanner.vala:1556: Scanner.scan ("(null)", dpi=300, scan_mode=ScanMode.COLOR, depth=8, type=ScanType.SINGLE, paper_width=0, paper_height=0, brightness=0, contrast=0)
[+2.44s] DEBUG: scanner.vala:338: sane_get_devices () -> SANE_STATUS_GOOD
[+2.44s] DEBUG: scanner.vala:350: Device: name="brother4:bus2;dev4" vendor="Brother" model="ADS-2000" type="USB scanner"
[+2.44s] DEBUG: scanner.vala:802: Processing request
[+3.49s] DEBUG: scanner.vala:863: sane_open ("brother4:bus2;dev4") -> SANE_STATUS_GOOD
[+3.49s] DEBUG: scanner.vala:884: sane_get_option_descriptor (0)
[+3.49s] DEBUG: scanner.vala:734: Option 0: name='(null)' title='Number of options' type=bool size=4 cap=,soft-detect
[+3.49s] DEBUG: scanner.vala:737:   Description: Read-only option that specifies how many options a specific devices supports.
[+3.49s] DEBUG: scanner.vala:884: sane_get_option_descriptor (1)
[+3.49s] DEBUG: scanner.vala:734: Option 1: name='(null)' title='Mode' type=group size=4 cap=,advanced
[+3.49s] DEBUG: scanner.vala:737:   Description: 
[+3.49s] DEBUG: scanner.vala:884: sane_get_option_descriptor (2)
[+3.49s] DEBUG: scanner.vala:734: Option 2: name='mode' title='Scan mode' type=string size=30 values=["Black & White", "Gray[Error Diffusion]", "True Gray", "24bit Color", "24bit Color[Fast]"] cap=,soft-select,soft-detect
[+3.49s] DEBUG: scanner.vala:737:   Description: Select the scan mode
[+3.49s] DEBUG: scanner.vala:884: sane_get_option_descriptor (3)
[+3.49s] DEBUG: scanner.vala:734: Option 3: name='resolution' title='Scan resolution' type=int size=4 unit=dpi values=[100, 150, 200, 300, 400, 600, 1200, 2400, 4800, 9600] cap=,soft-select,soft-detect
[+3.49s] DEBUG: scanner.vala:737:   Description: Sets the resolution of the scanned image.
[+3.49s] DEBUG: scanner.vala:884: sane_get_option_descriptor (4)
[+3.49s] DEBUG: scanner.vala:734: Option 4: name='source' title='Scan source' type=string size=64 values=["Automatic Document Feeder(left aligned)", "Automatic Document Feeder(left aligned,Duplex)", "Automatic Document Feeder(centrally aligned)", "Automatic Document Feeder(centrally aligned,Duplex)"] cap=,soft-select,soft-detect
[+3.49s] DEBUG: scanner.vala:737:   Description: Selects the scan source (such as a document-feeder).
[+3.49s] DEBUG: scanner.vala:884: sane_get_option_descriptor (5)
[+3.49s] DEBUG: scanner.vala:734: Option 5: name='brightness' title='Brightness' type=fixed size=4 unit=percent min=-50.000000, max=50.000000, quant=65536 cap=,soft-select,soft-detect,inactive
[+3.49s] DEBUG: scanner.vala:737:   Description: Controls the brightness of the acquired image.
[+3.49s] DEBUG: scanner.vala:884: sane_get_option_descriptor (6)
[+3.49s] DEBUG: scanner.vala:734: Option 6: name='contrast' title='Contrast' type=fixed size=4 unit=percent min=-50.000000, max=50.000000, quant=65536 cap=,soft-select,soft-detect,inactive
[+3.49s] DEBUG: scanner.vala:737:   Description: Controls the contrast of the acquired image.
[+3.49s] DEBUG: scanner.vala:884: sane_get_option_descriptor (7)
[+3.49s] DEBUG: scanner.vala:734: Option 7: name='(null)' title='Geometry' type=group size=4 cap=,advanced
[+3.49s] DEBUG: scanner.vala:737:   Description: 
[+3.49s] DEBUG: scanner.vala:884: sane_get_option_descriptor (8)
[+3.49s] DEBUG: scanner.vala:734: Option 8: name='tl-x' title='Top-left x' type=fixed size=4 unit=mm min=0.000000, max=215.899994, quant=6553 cap=,soft-select,soft-detect
[+3.49s] DEBUG: scanner.vala:737:   Description: Top-left x position of scan area.
[+3.49s] DEBUG: scanner.vala:884: sane_get_option_descriptor (9)
[+3.49s] DEBUG: scanner.vala:734: Option 9: name='tl-y' title='Top-left y' type=fixed size=4 unit=mm min=0.000000, max=355.599991, quant=6553 cap=,soft-select,soft-detect
[+3.49s] DEBUG: scanner.vala:737:   Description: Top-left y position of scan area.
[+3.49s] DEBUG: scanner.vala:884: sane_get_option_descriptor (10)
[+3.49s] DEBUG: scanner.vala:734: Option 10: name='br-x' title='Bottom-right x' type=fixed size=4 unit=mm min=0.000000, max=215.899994, quant=6553 cap=,soft-select,soft-detect
[+3.49s] DEBUG: scanner.vala:737:   Description: Bottom-right x position of scan area.
[+3.49s] DEBUG: scanner.vala:884: sane_get_option_descriptor (11)
[+3.49s] DEBUG: scanner.vala:734: Option 11: name='br-y' title='Bottom-right y' type=fixed size=4 unit=mm min=0.000000, max=355.599991, quant=6553 cap=,soft-select,soft-detect
[+3.49s] DEBUG: scanner.vala:737:   Description: Bottom-right y position of scan area.
[+3.49s] DEBUG: scanner.vala:884: sane_get_option_descriptor (12)
[+3.49s] WARNING: scanner.vala:946: Unable to set single page source, please file a bug
[+3.49s] DEBUG: scanner.vala:546: sane_control_option (2, SANE_ACTION_SET_VALUE, "24bit Color") -> (SANE_STATUS_GOOD, "24bit Color")
[+3.49s] DEBUG: scanner.vala:462: sane_control_option (3, SANE_ACTION_SET_VALUE, 300) -> (SANE_STATUS_GOOD, 300)
[+3.49s] DEBUG: scanner.vala:530: sane_control_option (10, SANE_ACTION_SET_VALUE, option.range.max) -> (SANE_STATUS_GOOD)
[+3.49s] DEBUG: scanner.vala:530: sane_control_option (11, SANE_ACTION_SET_VALUE, option.range.max) -> (SANE_STATUS_GOOD)
[+9.53s] DEBUG: scanner.vala:1209: sane_start (page=0, pass=0) -> SANE_STATUS_INVAL
[+9.53s] WARNING: scanner.vala:1216: Unable to start device: Invalid argument
[+9.53s] DEBUG: scanner.vala:764: sane_cancel ()
[+9.53s] DEBUG: scanner.vala:767: sane_close ()
[+9.64s] DEBUG: ui.vala:1739: Saving state to /home/p5yc071c/.cache/simple-scan/state
[+16.91s] DEBUG: autosave-manager.vala:194: Deleting autosave records
[+16.91s] DEBUG: scanner.vala:1583: Stopping scan thread
[+16.91s] DEBUG: scanner.vala:802: Processing request
[+16.91s] DEBUG: scanner.vala:1594: sane_exit ()

Any help would be greatly appreciated!

-Ben

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: simple-scan 3.12.1-0ubuntu1
ProcVersionSignature: Ubuntu 3.13.0-39.66-generic 3.13.11.8
Uname: Linux 3.13.0-39-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.14.1-0ubuntu3.5
Architecture: amd64
CurrentDesktop: Unity
Date: Mon Nov 17 19:39:03 2014
DriverPackageVersions:
 libsane 1.0.23-3ubuntu3.1
 libsane-extras 1.0.22.3ubuntu1
 hplip 3.14.3-0ubuntu3.2
 hpoj N/A
InstallationDate: Installed on 2014-11-02 (15 days ago)
InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
MachineType: Apple Inc. MacBookPro11,2
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.13.0-39-generic.efi.signed root=/dev/mapper/ubuntu--vg-root ro libata.force=noncq quiet splash vt.handoff=7
SourcePackage: simple-scan
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/18/2013
dmi.bios.vendor: Apple Inc.
dmi.bios.version: MBP112.88Z.0138.B02.1310181745
dmi.board.asset.tag: Base Board Asset Tag#
dmi.board.name: Mac-3CBD00234E554E41
dmi.board.vendor: Apple Inc.
dmi.board.version: MacBookPro11,2
dmi.chassis.type: 10
dmi.chassis.vendor: Apple Inc.
dmi.chassis.version: Mac-3CBD00234E554E41
dmi.modalias: dmi:bvnAppleInc.:bvrMBP112.88Z.0138.B02.1310181745:bd10/18/2013:svnAppleInc.:pnMacBookPro11,2:pvr1.0:rvnAppleInc.:rnMac-3CBD00234E554E41:rvrMacBookPro11,2:cvnAppleInc.:ct10:cvrMac-3CBD00234E554E41:
dmi.product.name: MacBookPro11,2
dmi.product.version: 1.0
dmi.sys.vendor: Apple Inc.

** Affects: simple-scan (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: trusty

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to simple-scan in Ubuntu.
https://bugs.launchpad.net/bugs/1393648

Title:
  Simple Scan crashes after upgrade to Ubuntu 14.04.  Using Brother
  ADS2000

Status in “simple-scan” package in Ubuntu:
  New

Bug description:
  I'm using ubuntu 14.04, recently upgraded from 12.04 where simple scan
  was working fine.  I'm using a Brother ADS-2000 (I've also been unable
  to connect to a Brother MFC-J875DW).  I've very carefully followed the
  directions on the Brother website for installing just about everything
  associated with these two pieces of equipment.  Here's the output from
  the debugging mode:

  p5yc071c@newb:~$ sudo simple-scan -d
  [+0.00s] DEBUG: simple-scan.vala:596: Starting Simple Scan 3.12.1, PID=2755
  [+0.00s] DEBUG: Connecting to session manager
  [+0.04s] DEBUG: ui.vala:1648: Loading state from /home/p5yc071c/.cache/simple-scan/state
  [+0.04s] DEBUG: ui.vala:1629: Restoring window to 600x400 pixels
  [+0.04s] DEBUG: ui.vala:1633: Restoring window to maximized
  [+0.04s] DEBUG: autosave-manager.vala:64: Loading autosave information
  [+0.04s] DEBUG: autosave-manager.vala:258: Waiting to autosave...
  [+0.04s] WARNING: autosave-manager.vala:76: Could not load autosave infomation; not restoring any autosaves
  [+0.05s] DEBUG: scanner.vala:1443: sane_init () -> SANE_STATUS_GOOD
  [+0.05s] DEBUG: scanner.vala:1449: SANE version 1.0.23
  [+0.05s] DEBUG: scanner.vala:1510: Requesting redetection of scan devices
  [+0.05s] DEBUG: scanner.vala:802: Processing request
  [+0.14s] DEBUG: autosave-manager.vala:280: Autosaving book information
  [+0.16s] DEBUG: ui.vala:1739: Saving state to /home/p5yc071c/.cache/simple-scan/state
  [+1.53s] DEBUG: simple-scan.vala:310: Requesting scan at 300 dpi from device '(null)'
  [+1.53s] DEBUG: scanner.vala:1556: Scanner.scan ("(null)", dpi=300, scan_mode=ScanMode.COLOR, depth=8, type=ScanType.SINGLE, paper_width=0, paper_height=0, brightness=0, contrast=0)
  [+2.44s] DEBUG: scanner.vala:338: sane_get_devices () -> SANE_STATUS_GOOD
  [+2.44s] DEBUG: scanner.vala:350: Device: name="brother4:bus2;dev4" vendor="Brother" model="ADS-2000" type="USB scanner"
  [+2.44s] DEBUG: scanner.vala:802: Processing request
  [+3.49s] DEBUG: scanner.vala:863: sane_open ("brother4:bus2;dev4") -> SANE_STATUS_GOOD
  [+3.49s] DEBUG: scanner.vala:884: sane_get_option_descriptor (0)
  [+3.49s] DEBUG: scanner.vala:734: Option 0: name='(null)' title='Number of options' type=bool size=4 cap=,soft-detect
  [+3.49s] DEBUG: scanner.vala:737:   Description: Read-only option that specifies how many options a specific devices supports.
  [+3.49s] DEBUG: scanner.vala:884: sane_get_option_descriptor (1)
  [+3.49s] DEBUG: scanner.vala:734: Option 1: name='(null)' title='Mode' type=group size=4 cap=,advanced
  [+3.49s] DEBUG: scanner.vala:737:   Description: 
  [+3.49s] DEBUG: scanner.vala:884: sane_get_option_descriptor (2)
  [+3.49s] DEBUG: scanner.vala:734: Option 2: name='mode' title='Scan mode' type=string size=30 values=["Black & White", "Gray[Error Diffusion]", "True Gray", "24bit Color", "24bit Color[Fast]"] cap=,soft-select,soft-detect
  [+3.49s] DEBUG: scanner.vala:737:   Description: Select the scan mode
  [+3.49s] DEBUG: scanner.vala:884: sane_get_option_descriptor (3)
  [+3.49s] DEBUG: scanner.vala:734: Option 3: name='resolution' title='Scan resolution' type=int size=4 unit=dpi values=[100, 150, 200, 300, 400, 600, 1200, 2400, 4800, 9600] cap=,soft-select,soft-detect
  [+3.49s] DEBUG: scanner.vala:737:   Description: Sets the resolution of the scanned image.
  [+3.49s] DEBUG: scanner.vala:884: sane_get_option_descriptor (4)
  [+3.49s] DEBUG: scanner.vala:734: Option 4: name='source' title='Scan source' type=string size=64 values=["Automatic Document Feeder(left aligned)", "Automatic Document Feeder(left aligned,Duplex)", "Automatic Document Feeder(centrally aligned)", "Automatic Document Feeder(centrally aligned,Duplex)"] cap=,soft-select,soft-detect
  [+3.49s] DEBUG: scanner.vala:737:   Description: Selects the scan source (such as a document-feeder).
  [+3.49s] DEBUG: scanner.vala:884: sane_get_option_descriptor (5)
  [+3.49s] DEBUG: scanner.vala:734: Option 5: name='brightness' title='Brightness' type=fixed size=4 unit=percent min=-50.000000, max=50.000000, quant=65536 cap=,soft-select,soft-detect,inactive
  [+3.49s] DEBUG: scanner.vala:737:   Description: Controls the brightness of the acquired image.
  [+3.49s] DEBUG: scanner.vala:884: sane_get_option_descriptor (6)
  [+3.49s] DEBUG: scanner.vala:734: Option 6: name='contrast' title='Contrast' type=fixed size=4 unit=percent min=-50.000000, max=50.000000, quant=65536 cap=,soft-select,soft-detect,inactive
  [+3.49s] DEBUG: scanner.vala:737:   Description: Controls the contrast of the acquired image.
  [+3.49s] DEBUG: scanner.vala:884: sane_get_option_descriptor (7)
  [+3.49s] DEBUG: scanner.vala:734: Option 7: name='(null)' title='Geometry' type=group size=4 cap=,advanced
  [+3.49s] DEBUG: scanner.vala:737:   Description: 
  [+3.49s] DEBUG: scanner.vala:884: sane_get_option_descriptor (8)
  [+3.49s] DEBUG: scanner.vala:734: Option 8: name='tl-x' title='Top-left x' type=fixed size=4 unit=mm min=0.000000, max=215.899994, quant=6553 cap=,soft-select,soft-detect
  [+3.49s] DEBUG: scanner.vala:737:   Description: Top-left x position of scan area.
  [+3.49s] DEBUG: scanner.vala:884: sane_get_option_descriptor (9)
  [+3.49s] DEBUG: scanner.vala:734: Option 9: name='tl-y' title='Top-left y' type=fixed size=4 unit=mm min=0.000000, max=355.599991, quant=6553 cap=,soft-select,soft-detect
  [+3.49s] DEBUG: scanner.vala:737:   Description: Top-left y position of scan area.
  [+3.49s] DEBUG: scanner.vala:884: sane_get_option_descriptor (10)
  [+3.49s] DEBUG: scanner.vala:734: Option 10: name='br-x' title='Bottom-right x' type=fixed size=4 unit=mm min=0.000000, max=215.899994, quant=6553 cap=,soft-select,soft-detect
  [+3.49s] DEBUG: scanner.vala:737:   Description: Bottom-right x position of scan area.
  [+3.49s] DEBUG: scanner.vala:884: sane_get_option_descriptor (11)
  [+3.49s] DEBUG: scanner.vala:734: Option 11: name='br-y' title='Bottom-right y' type=fixed size=4 unit=mm min=0.000000, max=355.599991, quant=6553 cap=,soft-select,soft-detect
  [+3.49s] DEBUG: scanner.vala:737:   Description: Bottom-right y position of scan area.
  [+3.49s] DEBUG: scanner.vala:884: sane_get_option_descriptor (12)
  [+3.49s] WARNING: scanner.vala:946: Unable to set single page source, please file a bug
  [+3.49s] DEBUG: scanner.vala:546: sane_control_option (2, SANE_ACTION_SET_VALUE, "24bit Color") -> (SANE_STATUS_GOOD, "24bit Color")
  [+3.49s] DEBUG: scanner.vala:462: sane_control_option (3, SANE_ACTION_SET_VALUE, 300) -> (SANE_STATUS_GOOD, 300)
  [+3.49s] DEBUG: scanner.vala:530: sane_control_option (10, SANE_ACTION_SET_VALUE, option.range.max) -> (SANE_STATUS_GOOD)
  [+3.49s] DEBUG: scanner.vala:530: sane_control_option (11, SANE_ACTION_SET_VALUE, option.range.max) -> (SANE_STATUS_GOOD)
  [+9.53s] DEBUG: scanner.vala:1209: sane_start (page=0, pass=0) -> SANE_STATUS_INVAL
  [+9.53s] WARNING: scanner.vala:1216: Unable to start device: Invalid argument
  [+9.53s] DEBUG: scanner.vala:764: sane_cancel ()
  [+9.53s] DEBUG: scanner.vala:767: sane_close ()
  [+9.64s] DEBUG: ui.vala:1739: Saving state to /home/p5yc071c/.cache/simple-scan/state
  [+16.91s] DEBUG: autosave-manager.vala:194: Deleting autosave records
  [+16.91s] DEBUG: scanner.vala:1583: Stopping scan thread
  [+16.91s] DEBUG: scanner.vala:802: Processing request
  [+16.91s] DEBUG: scanner.vala:1594: sane_exit ()

  Any help would be greatly appreciated!

  -Ben

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: simple-scan 3.12.1-0ubuntu1
  ProcVersionSignature: Ubuntu 3.13.0-39.66-generic 3.13.11.8
  Uname: Linux 3.13.0-39-generic x86_64
  NonfreeKernelModules: wl
  ApportVersion: 2.14.1-0ubuntu3.5
  Architecture: amd64
  CurrentDesktop: Unity
  Date: Mon Nov 17 19:39:03 2014
  DriverPackageVersions:
   libsane 1.0.23-3ubuntu3.1
   libsane-extras 1.0.22.3ubuntu1
   hplip 3.14.3-0ubuntu3.2
   hpoj N/A
  InstallationDate: Installed on 2014-11-02 (15 days ago)
  InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
  MachineType: Apple Inc. MacBookPro11,2
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.13.0-39-generic.efi.signed root=/dev/mapper/ubuntu--vg-root ro libata.force=noncq quiet splash vt.handoff=7
  SourcePackage: simple-scan
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 10/18/2013
  dmi.bios.vendor: Apple Inc.
  dmi.bios.version: MBP112.88Z.0138.B02.1310181745
  dmi.board.asset.tag: Base Board Asset Tag#
  dmi.board.name: Mac-3CBD00234E554E41
  dmi.board.vendor: Apple Inc.
  dmi.board.version: MacBookPro11,2
  dmi.chassis.type: 10
  dmi.chassis.vendor: Apple Inc.
  dmi.chassis.version: Mac-3CBD00234E554E41
  dmi.modalias: dmi:bvnAppleInc.:bvrMBP112.88Z.0138.B02.1310181745:bd10/18/2013:svnAppleInc.:pnMacBookPro11,2:pvr1.0:rvnAppleInc.:rnMac-3CBD00234E554E41:rvrMacBookPro11,2:cvnAppleInc.:ct10:cvrMac-3CBD00234E554E41:
  dmi.product.name: MacBookPro11,2
  dmi.product.version: 1.0
  dmi.sys.vendor: Apple Inc.

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